- Account management of Housing Associations/Agencies/Councils & Financial Advisors that refer affordable housing/shared ownership work to Owen Paulo;- Manage and maintain the company website, monitor and assess website traffic data.- Manage social media outlets, this includes LinkedIn & Tiktok. Write, Record & Edit all TikTok Material for the company. - contact clients re feedback and manage review sites/respond to Reviews.- Order/Design Promotional Material.- Be the Housing Associations/Agencies/Councils/Financial Advisors key contact and adopt a methodical approach when dealing with any queries, problem solving, praise, complaints and maintain good channel of communication between them and Owen Paulo;- Use our case management system and internal comms to answer queries and provide updates to business referrers on customer cases- Booking events/accommodation/travel arrangements where appropriate for myself and other members of the company.- Organise Events both internally and externally.- Prepare and issue progression reports to our business referrers for a range of work types- Attend and arrange review meetings with Housing Association/Agency/councils/Financial Advisors accounts, whether it is virtually or face to face where appropriate;- Have the ability to identify business development opportunities and have the confidence to pursue them;- Handle any relevant SLAs/panel appointments and provide material that may be required;- Attend launches, road shows and possibly award ceremonies as a representative of Owen Paulo.

- Account management of Housing Associations/Agencies that refer Resale & Staircasing work to Direction Law;- Work with our Marketing Executive to manage our website and social media outlets, contact clients re feedback and review sites, ordering promotional materials etc.- Be the Housing Associations/Agencies key contact and adopt a methodical approach when dealing with any queries, problem solving, praise, complaints and maintain good channel of communication between them and Direction Law;- Use our case management system and internal comms to answer queries, provide updates to business referrers on customer cases- Assist with booking events/accommodation/travel arrangements where appropriate- Prepare and issue progression reports to our business referrers for a range of work types- Attend and arrange review meetings with Housing Association/Agency accounts, whether it is virtually or face to face where appropriate;- Have the ability to identify business development opportunities and have the confidence to pursue them;- Work with the Business Development & Marketing Manager for any relevant SLAs/panel appointment material that may be required;- Prepare and send out accurate progression reports to those accounts where it has been agreed we will do so;- Attend launches, road shows and possibly award ceremonies as part of the Business Development and Marketing team to represent Direction Law.

- Being first point of contact for clients, Housing Associations, Independent Financial Advisors (IFA’s) to provide updates;- Dealing with legal enquiries;.- Sending legal reports.- Initial steps when file opened: requesting Memorandum of Sales (MOS) and dealing with it once when received by updating Partner;- Processing mortgage offers;- Processing legal reports;- Preparing draft contract packages and obtaining titles from Land Registry;- Requesting management packs;- Initial Steps when draft contract package is received.- Ordering Searches.- Ensuring Clients are compliant with AML regulations before completion.

- All of the points mentioned in my previous role as a barista as well as the following;- managing the staff employed at the store to ensure they are working to the best of their ability.- Running practice store checks to ensure we were ready for the official checks.- handling Rotas- Covering the store when staff were unexpectedly off.

- Providing customers with a good level of service- providing good quality food and drink- Helping out other members of the team when requested- Covering Other stores when required- Maintaining store cleanliness- Ensuring stock is rotated and in date.- Ensuring that the store passes its quarterly checks.During my time as a barista I also set up a social media presence for the store and began regularly posting to increase footfall and advertise new products.

Worked as a sales assistant for a wholesale butchers, mainly dealing with local schools and restaurants.helped with their marketing and social media presence alongside the sales work.

- Working in a team, responsible for raising all types of orders including all customer stock and colleague sundries, whilst ensuring all are delivered on time and in full.- Identifying root causes of problems and suggesting solutions.- Personally responsible for; American, Chinese, German and Hungarian subsiduary accounts, as well as general Chinese, Pakistan & Vietnam accounts. Booking vessels for shipment & deliveries into Wahl, legalities, identifying the inspection routines prior to shipment & ensuring they happen n a timely fashion, assessing & maintaining stock levels, organising & maintaining spreadsheets.- Ensuring compliance with existing contracts.- Instigated & maintained a new method of communication between Purchasing & the Wahl USA Sales team on a weekly basis with the benefit of providing a better purchasing service.- Training new members of staff in Purchasing standards & procedures.- Also a core member of the Lean Team, including implementing 5S across the site, for example saving approx. 30 minutes per shift for the Production Team.- Developed the Purchasing department GEMBA board as well as update & present it on a regular basis to the Senior Management team.- Developed & maintained a structured filing system for the department to increase efficiency.- Organise & facilitate the weekly departmental meeting.- Proficient in a computerised order processing system (Exchequer).- Proficient in a computerised Stock management system (Stockplan)- Interact with the customs processes.- Setting up new products & components within the computerised systems.- Building relationship with external sales representatives.- Verifying invoices & use them to raise documentation for clearance.

Responsibilities; organising colleague rotas and holidays, managing budgets,shrinkage & sales, great customer service, planning training for my team, managing major promotional changes, meeting deadlines.- Also selected for the management training programme.

Started as a part time Job whilst in school. Taken on as a full time employee after leaving school.