Results-driven leader with over a decade of experience building strong customer relationships, leading high-performing teams, and delivering innovative solutions that drive organizational success. As an accomplished professional with a deep understanding of aligning technology with business goals, I excel at fostering seamless collaboration across departments and delivering exceptional customer experiences that promote loyalty and long-term growth.My ability to bridge communication gaps between technical and business teams enables me to design and implement strategies that address customer needs, optimize resources, and enhance operational efficiency. I have a proven track record of translating complex challenges into actionable solutions, managing stakeholder expectations, and driving digital transformation initiatives that unlock value for both customers and organizations.I’ve successfully led initiatives that enhance customer engagement, improve satisfaction, and strengthen retention throughout my career. My approach combines strategic vision with a hands-on commitment to delivering impactful results. From implementing customer feedback loops to driving innovation in service delivery, I consistently ensure that customer needs are met and exceeded.As a passionate advocate for customer success, I bring a unique blend of technical acumen, business strategy, and interpersonal skills to every role. My leadership style emphasizes empowerment, collaboration, and accountability, enabling teams to achieve their highest potential while delivering measurable business outcomes. I’m dedicated to creating meaningful connections and building partnerships that add value at every stage of the customer journey.

Primary liaison between internal business partners and IT in the development and implementation of technology solutions. Ultimately responsible for coordinating the successful implementation of new business solutions and modifications to existing ones.

Responsible for providing strategic vision and management of the IT Business Analyst department and its staff. As well as developing, deploying, and maintaining standard practices of business analysis within the IT organization.

Primary liaison between internal business partners and IT in the development and implementation of technology solutions. Ultimately responsible for coordinating the successful implementation of new business solutions and modifications to existing ones.

Responsible for the applications life cycle for internal and external application within the bank group. Managed over 130 Windows and 25+ Linux servers that provide the infrastructure for these applications. Managed the Arvest WCF/IIS infrastructure as well as provide WCF/IIS support to the development team. Subject matter expert and primary support contact for multiple applications and vendors. Work closely with key stakeholders in the business unit to advice on support issues, user experience, upgrade paths/processes and alternate application. Directly supported mobile and online application impacting over 300,000 active customers. Leveraged existing technology (IBM Tivoli Endpoint Manager/BigFix) to automate tasks within our Linux environment. Optimized application upgrades of our new online banking product using scripting and new ways of using existing technologies. Which reduced the install times by over 90%.

Responsible for the installation, support and training of a diverse customer base ranging from Small Businesses to Fortune 500 companies on a wide range of products and services including; WAN solutions from various vendors, Firewalls, Wireless, Switches, Routers, Structured Caballing, Analog and VOIP solutions, SIP, PRI, and POTS. Provided customer support and sales support for the majority of these technologies. Lead the transition of the entire customer base from a point to point T1 based system supporting legacy digital phones with one vendor to a hosted VOIP solution using a mix of WAN technologies with multiple vendors. This was a high risk forced transition that occurred in a short amount of time requiring a high level of coordination from multiple vendors and diverse customers. I lead the engineering, coordination with vendors and customers, scheduling of the transition, installation of the services, training of the customer bases and support of the new technologies. All of which required a hands on approach while leveraging the expertise of vendors I had developed relationships with throughout my years in Information Technology. Acted as the primary point of contact for customer support issues. Coordinated and scheduled the organization’s response to those issues. Managed customer expectations, technicians’ priorities, and worked with multiple vendors to insure minimal downtime.Project managed the installation of over a 1000 phones consisting of 50+ individual projects. Accounting for over a million dollars in hardware, software and services. Developed and maintained relationships with numerous vendors to facilitate a rapidly expanding and complex customer base.

Responsible for the day to day technology needs of a multisite Mega Church and Private School as well as all long range planning and strategic decisions impacting technology use. Accomplished hands on manager responsible for over two hundred end users and over 400 networked devices across four campuses. I research, evaluate, select, purchase and support virtually every technology used by our staff. Planned and implemented numerous technology initiatives that reduced cost and improved efficiencies across the organization. Passionately involved for over 12 years in evaluating and selecting vendors for a host of services including: cell phones, copiers, internet access, remote backup, PRIs, Firewalls, servers, web filtering, email filtering, wireless networking, switches, VOIP phones, point to point WAN connectivity. Demonstrated history delivering on all budgeting, acquisition and contract negotiations for all technologies within the organization. Successful developed and delivered a host of projects across four separate and diverse campuses including phone systems, wireless access, point to point WANs, switches, LAN wiring, security cameras, and offsite backup and disaster recovery. With a proven record of being on time and under budget.

Responsible for the end user support on custom staffing software in eight states across four time zones. Managed and supported a VMS server running the staffing software. This included upgrades, backups, user account creation and general maintenance. Provided reporting and analysis to our CIO on all aspects related to my division. Provided leadership and expertise in the conversion of data from numerous acquisitions to our staffing software.

Provided staffing service to light industrial and clerical organization. Interviewed over 1400 applicants over 2 years and filled over 1100 positions. Managed all HR related employment regulations and compliance for my applicants. Consulted with and advised clients on staffing needs and benefits. Counseled employees on specific performance issues as well as workers compensation issues.