Joel Thewlis Email & Phone Number

Shepparton, Vic, Au

Shepparton

- Assist in the deployment and ongoing maintenance of corporate SDWAN network spanning over 30 remote branch sites- Assist in the ongoing support of corporate core switches, distribution switches, and wireless access points- Assist in the ongoing maintain of Dell server host clusters and Dell DataDomain storage hosts- Manage UPS infrastructure providing power redundancy to primary data centres, and remote sites- Manage accounts for Internet, mobile, and fixed line services across multiple service providers- Scope and coordinate the installation of comms rooms at remote sites, including installation of data cabinets, ethernet and fibre cabling, mains and redundant power, and racked equipment to best business practice- Maintain documentation for remote sites including Visio diagrams and site photos

Shepparton, Victoria, Australia

(formerly Cloud Copy Click)Providing professional service management to an extensive client base, covering Windows server and workstation environments. Performing both new solution deployments and resolution to service interruptions.

Shepparton

Support daily operation of retail store (customer sales and after-sales support) offering an extensive range of patient aids and mobility equipment. Manage stock inventory including procurement, merchandising, and warranty claims. Maintain service agreements with government-funded programs such as DVA, NDIS, and TAC. Manage IT infrastructure across three offices involving hardware (servers, desktops, and printers), software, and networking.

Waurn Ponds, Geelong

Operate and maintain photo-finishing equipment to develop photographs and produce photo gifts, including posters, canvas prints, photo books, and calendars. Assisting customers with queries or concerns. Perform scheduled maintenances on equipment. Maintain inventory of floor merchandise and consumable items, including photo frames, albums, photo paper, ink, chemicals, and adhesives.

Waurn Ponds, Geelong

Provide after-sales technical support to customers for a range of devices including desktop computers, laptops, tablets, mobile phones, cameras and in-car navigation. Perform system tune-ups and virus/malware removal on customers' desktop and laptop computers.

Administrate several SQL DB2 database connected to Websphere web interfaces

Administrate user access accounts for a large number of government and commercial clients, across a number of platforms including Active Directory, Lotus Notes, RACF, DB2, Tivoli, and RSA remote access tokens

Providing phone and email technical support for two major Australian commercial clients

Bachelor Of Computing (Honours), Usability And Immersive Characteristics Of Virtual Reality Head-Tracking, H2A

Bachelor Of Applied Computing (Games Technologies), Computer Games And Programming Skills