Joel Warren Email and Phone Number

Promotion to L2Remote support for various sized clients. We provide full range of MSP based services.

Full time remote support for various sized businesses, based primarily in New York.Domain based network supportDomain administrationOffice 365 administrationHardware supportPrinter deployment via Printix and Domain based deployments Zoom AdministrationTeams AdministrationPhysical Access ControlMaintenance of IP Camera solutions

• Successfully expanded my clientele list from no clients to thirty-plus clients• Supported clients using MSP Atera RMM• Provided installation, configuration, and support for windows 10, 11, server 2012 R2, server 2016 and server 2019 operating systems• Offered website consulting based on customer requirements• Managed updates on custom schedules and performed routine tasks with scripting in powershell• Installed and maintained SonicWall firewalls, various routers, and switches for complete network configurations from scratch• Performed backup and disaster recovery using Acronis cloud protect and Carbonite backup solutions• Utilized managed AV Bitdefender Gravity Zone antivirus software

• Migrated the company away from ConnectWise Automate to SolarWinds RMM software, saving around $20,000 a year. We hosted our SolarWinds server internally in our multi-rack, Soc2-compliant, climate, and access-controlled data center• Provided support for around 600 endpoint devices• Provided installation, configuration, and support for windows 7, 8, 10, server 2012 R2, server 2016, and server 2019 operating systems, most of which were in avirtualized Hyper-V domain environment• Installed and maintained SonicWall firewalls, various routers, and switches for complete network configurations from scratch• Supported GrandStream and ShoreTel VoIP phone systems• Managed updates on custom schedules and performed routine tasks with scripting in VBScript• Performed backup and disaster recovery utilizing SolarWinds MSP backup, Carbonite and Datto solutions• Managed antivirus Sentinel One EDR (endpoint detection and response)

• Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords, and product support resolutions• Supported iPhone users, Mac OS X 10.10 (Yosemite), Mac OS X 10.11 (El Capitan), Mac OS 10.12 (Sierra), Mac OS 10.13 (High Sierra), and their corresponding OS X server versions• Utilized time machine backups via local disk and AirPort time capsule-connecteddevices

• Managed Leprechaun Car Wash and Mobile One Fast Lube• Performed maintenance and fabrication, including hydraulic, pneumatic, and mechanical issues• Maintained all computer and networking equipment at four locations• Installed and configured both closed-circuit and IP-based DVR and cameraequipment. Granted remote access via port forwarding• Maintained PCI (payment card industry compliance) requirements for credit cards

Information Technology Support Specialist-----------------------------------------------• Performed onsite visits at the customer's request• Offered website support based on customer's needs• Provided break-fix repair services to local businesses and residential clientele• Offered full network installations

• Maintained Dslam boxes, tested copper connections, and connected customer homes to the internet grid• Pulled lines from the strand, cable junction boxes, and poles as needed to accomplish connections• Performed network tests upon job completion and verified customer satisfaction

• Implemented Labtech RMM to enable proactive clientele management by replacingthe break-fix reactive existing model. Improving the quality of customer support and response times by more than 50%• Provided installation, configuration, and support for windows operating systems XP, Vista, 7, 8, server 2008, and server 2012, including R2 editions• Installed and maintained SonicWall firewalls, various routers, and switches for complete network configurations from scratch• Managed updates using schedules and performed routine tasks using power shell scripting• Performed backup and disaster recovery via Veeam and Carbonite solutions• Utilized Eset antivirus software

• Performed fabrication and repair to hydraulic systems on many types of heavy equipment.• Welded as necessary to complete heavy equipment repairs.• Operated lathes, mills, sand blasters, cutting torches, grinders, MiG and stick welders, drill presses, station sanders, horizontal and vertical band saws, and track torches as needed to complete jobs.• Utilized field operated equipment as need such as portable boring machines.

• Managed both inside and outside service technicians• Performed onsite visits at the customer's request• Provided break-fix repair services to local businesses and residential clientele• Offered full network installations

• Performed fabrication and repair to hydraulic systems on many types of heavy equipment.• Welded as necessary to complete heavy equipment repairs.• Operated lathes, mills, sand blasters, cutting torches, grinders, MiG and stick welders, drill presses, station sanders, horizontal and vertical band saws, and track torches as needed to complete jobs.• Utilized field operated equipment as need such as portable boring machines.

• Performed onsite visits at the customer's request• Provided break-fix repair services to local businesses and residential clientele• Offered full network installations

• Performed onsite visits at the customer's request• Provided break-fix repair services to local businesses and residential clientele• Offered full network installations

• Performed fabrication of aluminum parts as required per blueprints.• Operated lathes, mills, sand blasters, drill presses, station sanders, and horizontal or vertical band saws as needed to complete jobs.