Joel Ugwuebulem Email & Phone Number

Greater Philadelphia Area

Greater Philadelphia Area

Provided quality assurance, help documentation, customer on-boarding and migration support for a cloud transparency and operations platform that empowers IBMers and customers to gain insights into their cloud offerings. Part of a remote-first, distributed development team using Agile and DevOps practices. Team delivered 5 major customer facing features per month. Continuously deployed builds at a rate of 20 per day.• Progressive involvement with project management operations such as, customer success initiatives, reporting metrics on code delivery efficiency, and prioritizing product deliverables. • Paired with developers to read and contribute to Unit and Acceptance test code written in C# and performed exploratory testing for completed user stories to validate requirements and ensure customer value.• Provided direct support to customers for support inquires, troubleshooting, and onboarding requirements.• Practiced Specification by Example to improve user story requirements.Key Accomplishment:• Lead the research, configuration, and maintenance of an implementation of Middleman, which enabled the entire team to easily contribute and generate product documentation, from content formatted in Markdown syntax. The resultant documentation web page positively affected the success of customer adoption.Environments: Middleman, Markdown, ERB, Ruby, HTML, Javascript, JSON, CSS, Slack, Pivotal Tracker, GitHub, TeamCity, Pager Duty, Parature, C#, Python, Docker, SpecFlow, Beyond Compare, Google Analytics, Pingdom, NewRelic, Selenium WebDriver, SQL Server, Oracle, Bash, Linux (Ubuntu)

Greater Philadelphia Area

Aligned with several Agile development teams for quality assurance of the collateral management platform. Demonstrated versatility as testing efforts were applied to the various collateral, optimization, reporting, public API, messaging, desktop and web based products within the suite.• Close collaboration with business analysts to understand requirements, and developers to give consideration to test scenarios before and during development.• Web security testing verifying remediation of ethical hacking failures.• Screened candidates for QA positions on Algo team including interviewing candidates and participating in the final selection process.Key Accomplishments:• Led arranging QA peer reviews of written test cases which resulted in improved clarity, coverage and test design.• Enabled China team to become efficient regression testers with daily training, troubleshooting and task prioritization.• Paired with development on the initial SpecFlow framework for testing public API.• Validated the support code, and automation library for Cucumber scripts to increase our testing efficiency.Environments: TeamCity, SpecFlow, Cucumber, Selenium WebDriver, SQL Server, Oracle, Citrix, C#

Greater Philadelphia Area

Engaged in comprehensive software testing, using Scrum methodology, for mutual fund reporting and compliance software. Worked closely with developers to validate functionality and user experience. Participated in design and development decisions, and contributed to research projects for and presentations of new technologies.• Developed hundreds of test cases for regression and acceptance testing, across two development teams.• Wrote help files for inclusion in company documentation.• Provided product training across departments and for new associates.Key Accomplishments:• Progressively assigned small development tasks for the web project.• Took initiative to create user interface for maintaining defects in Excel spreadsheets. QA team utilized tool daily.• Successfully developed an XSLT template that handled the formatting of XML content into a document, using Assentis DocDesign, as part of an effort to develop a print output engine. • Played central role in company SAS70 Certification.Environments: C#, ASP.NET, Silverlight, HP Quick Test Pro, SQL Server 2005, SQL Server Management Studio, Visual Studio, Assentis DocFamily, VBA, XSLT, XPATH, XML, Benchmark Factory for Databases

Greater Philadelphia Area

Principal member of new Quality Assurance team for DVD consumer electronics division. Tested firmware for DVD set top players. Company developed integrated circuits that decoded DVDs for viewing. Used Opus Make to compile firmware, proprietary software to load it, and Visual Interceptor as defect management tool.Key Accomplishments:• Facilitated the design, writing, execution and improvement of the comprehensive test plan. • Played major role in training, including establishing testing procedures for new hires, testers in India and interns. • Created new hire documentation for DVD player simulator software installation, and configuration.Environments: Opus Make, Visual Interceptor, Partition Magic, Ghost, Rational Clear Case, Spectrum Analyzer

Greater Philadelphia Area

Executed certification test procedures for Microsoft Windows Hardware Quality Labs (WHQL). Integrated and tested multimedia playback solutions and Windows device driver compatibility for PC OEM’s.• Reconfigured and rebuilt desktop PC’s for testing and OEM specifications.• Troubleshot PC hardware, drivers and operating systems to isolate problems.Key Accomplishments:• Took initiative to train new hires on quality assurance and WHQL testing procedures and documentation.• Efficiently maintained and updated defect tracking database.Environments: Opus Make, Visual Interceptor, Partition Magic, Ghost, Rational Clear Case, Spectrum Analyzer

Greater Philadelphia Area

Began tenure as Service Technician charged with in-house repair of company’s flagship product, Road Recorder, a mobile digital surveillance system. Promoted to Engineering Assistant/Quality Assurance Tester performing on-site repairs and system installations at customer locations in PA, NJ, DE, FL, OH and IL.• Traveled extensively throughout the US to customer sites for product/prototype installations and demonstrations, as well as PC and software installations, upgrades and configurations. Also, provided training, technical support and documentation to field engineers and clients.Key Accomplishments:• Resolved over 200 service issues and installed surveillance systems in over 60 public transportation vehicles in DE, IL and OH.• Played key role in company product engineering and development.