Provide Information Technology Services to USASMA Staff, Faculty and Students on the Fort Bliss Campus Area Network located on East Fort Bliss within the United States Army Sergeants Major Academy (USASMA), and the Non-Commissioned Officer Leadership Center of Excellence (NCOLCoE). Technical support tasks include troubleshoot problems with desktop computers, network connectivity, phones, and other peripherals.

•Elevated end-user support: Spearheaded advanced desktop-level end-user and site management, ensuring prompt issue resolution and heightened user satisfaction.•Optimized IT infrastructure: Implemented efficient management and maintenance strategies for computer hardware, cabling, wireless technology, and IT security, enhancing overall system performance.•Proactive problem-solving: Demonstrated adeptness in resolving networking, security, and computer technology issues, consistently achieving immediate and satisfactory resolutions.•Enhanced documentation practices: Introduced meticulous record-keeping of user requests, repairs, and reported issues, facilitating comprehensive analysis and informed decision-making.•Collaborative change management: Teamed up with technical support staff to successfully implement and maintain internal and external applications, driving streamlined business procedures.•Versatile technical expertise: Orchestrated the installation and configuration of desktop computers, peripheral equipment, and software across diverse platforms, ensuring adherence to established standards.•Multi-platform proficiency: Managed various computer platforms in a dynamic client-server environment, including SCCM, Remedy, Service Now, Active Directory, SharePoint, Microsoft Office Suite, Tech Metrics, Cisco, Azure, and Fortinet VPN.•Seamless network integration: Ensured desktop computers interconnected seamlessly with diverse systems, minimizing end-user downtime and optimizing overall network performance.•Infrastructure maintenance: Contributed to the upkeep of LAN/WAN documentation and played a pivotal role in installing/replacing cabinet equipment in the Data Center/IDF.United States Army

Serves as the senior information technology supervisor for the 1-43 Air Defense Artillery Battalion’s communications and Information technology department. Accountable for help desk support, hardware and software support, Information assurance, VoIP and mobility, Active Directory, and tactical communications subject matter expert for over 1,000 users annually.

Served as the COMSEC manager liable for safeguarding, handling, and training cryptographic material and equipment, resulting in zero security incidents and 100% inspection ratings

Served as a signal support specialist for 2nd squadron 2nd Cavalry Regiment. • Tactical radio communications SME responsible for installing, maintaining, and training personnel on VHF, HF, SATCOM radios. • Supported and maintained Mission Command Systems to include FBCB2-BFT, FBCB2-JCR, JBCP, CPoF, DCGS, WIN-T, and VSAT.• Supported and maintained satellite communications equipment to include SNAP terminal, STT, and SMART-T