• Produce, test and implement online campaigns and programs including websites, emails, forms, newsletters and custom applications in the client’s CMS and eCRM systems using advanced front-end development skills with expertise in HTML5, CSS3, JavaScript and jQuery.• Develop and maintain an expertise in online technologies and the Internet marketplace including industry trends, terminology and competitive landscape. Also including cross-platform customization expertise in Luminate Online & CMS, TeamRaiser, Blackbaud Sphere, Wordpress/Joomla/Drupal.• Deliver projects on time and in budget with high customer satisfaction.• Communicate proactively with clients and internal staff to confirm requirements, timelines, and status on work requests.• Conduct QA checking on user interface and page/email coding for accuracy, completeness and adherence to design Skills/Education/Experience.• Serve as primary developer with client-facing role on medium to large web development projects.• Mentor and oversee project work of junior web development personnel.Deliver mobile, social, and web technology solutions to clients such as:- Boston Children's Hospital Trust- NYU Langone Health- Rady Children's Hospital Foundation- Children’s Hospital Los Angeles- Nationwide Children's Hospital Foundation- The Parkinson’s Foundation- Richstone Family Center- ALS Northwest- Ohio Health Foundation- Elks National Foundation, Inc.- St. Paul's Foundation- ADRA International- Cancer Research Institute- OCAD University- One80 Place- Jewish Family Service of San Diego- Wake Forest Baptist Health- NMDP- The Central Park Conservancy- Can Do Multiple Sclerosis

• Design and develop websites for small and individual business owners. Collaborate with clients to meet their expectation and deadlines. Hand-code HTML, CSS, JavaScript, jQuery and PHP to create responsive, user-friendly websites.

• Produce, test and implement online campaigns and programs including websites, emails, forms, newsletters and custom applications in the client’s CMS and eCRM systems using advanced front-end development skills with expertise in HTML5, CSS3, JavaScript and jQuery.• Develop and maintain an expertise in online technologies and the Internet marketplace including industry trends, terminology and competitive landscape. Also including cross-platform customization expertise in Luminate Online & CMS, TeamRaiser, Blackbaud Sphere, Kentico, Wordpress/Joomla/Drupal.• Deliver projects on time and in budget with high customer satisfaction.• Communicate proactively with clients and internal staff to confirm requirements, timelines, and status on work requests.• Conduct QA checking on user interface and page/email coding for accuracy, completeness and adherence to design Skills/Education/Experience.• Serve as primary developer with client-facing role on medium to large web development projects.• Mentor and oversee project work of junior web development personnel.• Lead on-site and phone based client training sessions.• Developed and implemented the Charity Dynamics Web Development Standards Library that contains code standards, best practices and snippets.Deliver mobile, social, and web technology solutions to clients such as:- Boston Children's Hospital Trust- Fred Hutchinson Cancer Research Center- Crohn's & Colitis Foundation- The V Foundation for Cancer Research- Y&R New York and MD Anderson- American Refugee Committee- Greater Chicago Food Depository- ALS Association- Shatterproof- The Humane Society of the United States- Easter Seals- Muscular Dystrophy Association- National Kidney Foundation- Humane Society of Silicon Valley- American Lung Association- Cancer Council of Australia- National Law Enforcement Officers Memorial Fund- National Marrow Donor Program- Riley's Children Foundation- The Salvation Army- Children's Hospital of Wisconsin

• Provided flawless on-time delivery of firm-wide web priorities.• Performed real time updates across online channels without significant technology/release management costs.• Transformed digital priorities into solutions providing optimal client experience at competitive cost & delivery.• Responsible for publishing web content and promotional pages using Schwab's proprietary content management systems. • Designed best in class products & services leveraging user centered design approach.• Responsible for the day to day traffic, workflow and management of multi-level CMS requests. • Worked closely with various groups throughout the organization, including the Web Standards and Guidelines team, various Business and Product Development groups, Creative Agencies, Legal and Compliance and Technology.• Ensured visuals and content are on-brand and align with web style guidelines.• Executed QA on all projects before publication.

• Served as Business Analyst in the completion of 180+ medium- to large-scale implementations, managing site configurations, data analysis and multiple data imports in 2012.• Contributed to reducing database start queue time from 147 days to 33 days by completing 90% of tasks assigned in half the time allocated, saving the company time/money based on hours tasked and projects completed.• Processed and configured up to 70,000 database records per week.• Ensured data integrity during extraction, manipulation, processing, analysis and final output.• Maintained internal documentation and processes to help train new individuals.• Co-created and implemented 26 industry specific Standard Configuration Plans.• Helped replace and eliminate time-consuming manual processes, saving analysts 5-6 hours per project and dramatically increasing the productivity of the Configuration Plans and Final Data imports.• Helped resolve critical process weaknesses; identified problems, recommended improvements, and worked in collaboration with Implementation Managers to implement issue resolutions.• Conducted training sessions and mentored team-members for an observed increase in performance.• Analyzed massive and highly complex data sets and perform multifaceted data manipulation.• Co-created the requirement documents, helped code and improve the data import utility.• Provided technical support for data integration for customers.• Dealt with strict timeframes and deadlines and always met or exceeded them.

• Responsible to conduct tryouts, practice sessions, workouts, camps etc, as required for the team members, on behalf of the club.• Guided the team players on enhancing their strengths and working out their weaknesses. Motivated the players to upgrade their performance.• Ensured availability of the sporting equipments and accessories, as necessary.• Prepared game tactics and strategies as per the team's strengths, and competition standards.

• Served as the primary point-of-contact for over 1300 associations.• Received acknowledgement and multiple awards for being relentless by driving teammates to a higher state of performance and having unrivaled customer service.• Improved overall productivity of tech support team by providing training and shortcuts for everyday tasks.• Delivered excellent customer service and gain respect of client management and end-users.• Helped double the company Net Promoter score by providing exceptional customer service and fast response times.• Led and trained team members on HTML and CSS coding and troubleshooting.• Evaluated and implemented new configurations for the Customer.• Taught Customers skills necessary to utilize their database management system in an efficient manner.• Implemented standards for defect reporting and helped to increase efficiencies within defect reporting process.• Ensured success of our Customers with accurate, rapid responses, detailed resolutions, and excellent customer relationship skills. • Trained and provided account management for Partners on the use of proprietary software products.• Collaborated with colleagues and Product Management to prioritize, schedule, and troubleshoot complex technical issues and advocate for feature development.• Evaluated Partners increased needs and monitored customer feedback to improve customer satisfaction.• Helped with resume review and hiring process of new team members.

• Processed $100k-15M in transactions daily for US, Latin America and Canada retail stores.• Processed orders with clear focus on generating 100% accurate orders based on multiple data inputs.• Led communications across business segments to solve new and complex situations with strict time constraints.• Worked with cross-functional teams to ensure retail orders were entered in a timely manner.• Helped process over $1.1B in revenue for FY2008 with less than 0.75% error rate.• Trained and mentored new team members.

• Consulted prospective customers to custom build total solutions based on technical and financial requirements.• Ensured positive customer experiences end to end.• Constantly identified areas of personal improvement and actualized results.• Assigned to leadership roles to oversee fellow team members sales metrics.• Awarded Trifecta Champion, top sales performer.• Executed, on average, $12-15K in transactions daily. • Built and maintained pipelines with repeat and referral business.• Consistently received positive feedback from customers particularly noting my attention to detail and quick response time.• Held an average quality audit score of 98%.

• Completed one week training course of written and driving tests. • Mastered use of the DIAD (Delivery Information Acquisition Device). • Drove package car safely, efficiently, and accident free for 4 months. • Delivered 350+ packages per day on time. • Picked up 300+ packages per day.• Chosen for high volume route less than 2 weeks after start date.• Recognized by supervisors as an integral part of the UPS team. • Maintained outstanding customer service.