Joel Von Behr Email & Phone Number

Passionate Leader capable of casting a vision, as well as leading the People to transform that vision into reality. Providing flawless Customer Experience is close to my heart. Proud father of two amazing sons. I have a strong drive for self-improvement and a positive outlook in life.I love to lead large cross-functional quality improvement programs and to ensure continuous improvements are being made in the processes I am overseeing.Key Responsibilities/Specialties (Senior Service Operations Manager, Basware)Overseeing the Monitoring of +175 Million Business Documents annually across the Basware Network. This includes coordinating the activities around System Health Monitoring (Uptime), as well as the successful delivery of the Business Documents (Throughput SLA).Excellent communication, documentation and presentation skills. Ability to explain complicated technical topics to senior/executive leadership in a crystal clear manner. Also conducting frequent training to internal staff up to an audience of +300 personnel (including on-site visits in India, Romania and Finland).Excellent project management and people skills. Program Manager for a multiyear cross-functional quality improvement initiative (Monitoring Program).Change Advisory Board (CAB) chairman and process owner. It is my responsibility to review and approve all system changes and the related key attributes (test results, risk matrix, deployment plans, monitoring instructions, customer impact, downtime, etc.).Certification responsible (SOC, ISO27001, ISO:9001:2015) for a subset of processes.Process Owner and key contributor for various Service Operations processes (ITIL v3). This includes: Security Incident Management, Event Management, Problem Management (inc. Major Incidents and RCA), Availability Management, Access Management, Capacity Management, Vulnerability Management.Key system knowledge: ServiceNow, JIRA, Confluence, Dynatrace, Splunk, Excel, Powerpoint.Strong technical knowledge and hands-on skills. (SQL queries, regex, XSL transformations, API calls, etc.). My technical background combined with strong business acumen enables me to efficiently interact/coordinate with all parts of the organization.Excellent understanding of e-Invoicing and Accounts Payable automation (Touchless Invoice Processing, Invoices, Credit Notes, Procurement Messages, XML Conversions, Interfaces, Interoperability, etc.).Basware 2022 Must Win Battle Award Winner.Basware 2012 Employee of the Year Winner.Finnish (native language).English (fluent).

Listed skills include Microsoft Sql Server, Xml, Xslt, E Invoicing, and 22 others.

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  Helsinki Business College Oy