Joel Groff Email & Phone Number

• Monitor Network and learn setup and configuration of network and its core switches and edge switches. • Worked with Cisco and Aruba Networking Equipment.• Monitor network equipment for outages, monitor switches and access points for outages and failures. • Active Directory Networking, DHCP, DNS, Windows Server 2012 R2, Server 2016. • Network troubleshooting and support.• Provide support for VOIP phone systems.• Installation or Networking cabling and connections• Monitor servers for issues and ensured backups completed.• Support of printers and other end user devices.• Knowledge/Troubleshooting/Training of Microsoft Office 365 including Outlook, Word, Excel, Power Point, and other apps tied to Office 365 Professional/Plus• Assisted in technology testing and software integration from vendors for multiple subjects and for both general education and special education.• Installation of projectors, cameras, ultra-short throw projectors, smartboards, and peripherals they use.• Responsible for repairs and RMA’s of laptops, Chromebooks, tablets, printers, cameras, security systems, audio systems etc.• Imaged and deployed all new system and technologies including desktops and laptops using FOG and DISM• Supported a vast array of Operating Systems such as Windows 10, Apple, Linux, Android, iOS, Chromium.• Imaged machines with Windows 10, Windows 7, MacOS, Linux.• Working knowledge of networking, servers, routers, switches

• Provide Level I and II tech support to all end users.• Manage Helpdesk.• Help Monitor Network and learn setup and configuration of network and its core switches and edge switches. Worked in a Cisco environment.• Monitor network for outages, monitor servers for issues/failures, monitor networking equipment for outages/failures.• Network troubleshooting and support.• Installation or Networking cabling and connections.• Provide support for VOIP phone systems.• Assisted in training users on all technology.• Support of printers and other end user devices.• Assist with image building and deployment.• Knowledge/Troubleshooting/Training of Microsoft Office 365 including Outlook, Word, Excel, Power Point, and other apps tied to Office 365 Professional/Plus.• Assisted in technology testing and software integration from vendors for multiple subjects and for both general education and special education.• Installation of projectors, cameras, ultra-short throw projectors, smartboards, and peripherals they use.• Responsible for repairs and RMA’s of laptops, Chromebooks, tablets, printers, cameras, security systems, audio systems etc.• Troubleshoot and Repair all electronic devices within the school district.• Ensured services delivered met standards set forth by workplace standards.• Responsible for inventory of all laptops, desktops, Chromebooks, tablets, projectors, TVs, VCR’s cameras used for security and any other equipment.• Imaged and deployed all new system and technologies including desktops and laptops using FOG and DISM

Bachelor Of Science - Bs, Information Technology

Bachelor Of Science - Bs, Psychology