Joel Whitaker Email & Phone Number

Kansas City, MO, US

Kansas City, Missouri, United States

I provide personalized strategic guidance to maximize existing and future IT investments. I ensure desired business outcomes are achieved through technology alignment and roadmaps. - Act as the primary client advocate ensuring client retention through client satisfaction. - Server as the trusted technology advisor responsible for defining and directing IT.

Kansas City Metropolitan Area

• Led our new K-12 and Government Practices as well as be the primary point of contact forassigned strategic accounts. Responsible for developing strong relationships with keystakeholders and executing account plans to.
• Managed five named accounts in the Kansas City area (revenue of $125K per month, 10%profit margin).
• Developed marketing strategy and product plan for our Government vertical. Setexpectations with management on timelines and investment required.o Built and delivered formal RFP response and awarded State of Kansas.
• Developed marketing strategy, product plan, and revenue forecast for our K-12 PublicSchool vertical.o Built value proposition, marketing messages, executed email/calling campaigns,signed contracts and initial.

Kansas City Metropolitan Area

Maintain existing client relationships by fostering strong and constant communication, ensuring client needs are clearly understood and exceeded.Develop new client relationships.Ensure client requirements are fulfilled by working with internal departments as needed.Act as the client’s advocate, resolving issues while considering the core interests of the.

Kansas City Metropolitan Area

Assisted clients in the development, implementation, and upgrade of Managed Technology services. Includes Managed IT Services, Virtual Server Hosting, Microsoft Business Applications, and Data Center Services.Delivered and managed multiple projects to meet timelines and profitability. Projects included everything from managed firewall deployment to a.

Kansas City Metropolitan Area

Manage the Microsoft Dynamics / Microsoft 365 practice to ensure customer satisfaction and company profits. Drive product improvements (pricing, contracts, process, definition) while delivering projects as needed.Developed and implemented strategy for Microsoft Dynamics practice, inlcuding new offers as well as roadmaps for existing GP and CRM.

Assisted clients in the development, implementation, and upgrade of Managed Technology services. Includes Managed IT Services, Virtual Server Hosting, Microsoft Business Applications, and Data Center Services.Delivered and managed multiple projects to meet timelines and profitability. Projects included everything from managed firewall deployment to a.

Overland Park, KS

• Delivered LTE picocells to market for in-building solutions channel. Implemented 3 network vendor launches, ensuring product readiness and customer acceptance. Supported implementation of 3 additional providers for.
• Saved an overseas client (consisting of 400 business subscriber employees) by implementing LTE picocells in record time using new methodology, earning cash award.
• Reduced mobile phone set-up and installation time by acting as subject matter expert for implementation of new LTE picocell at 9 retail stores.
• Won company start-up event by developing a mobile phone application concept, reminding children to break from staring at a small screen to perform eye exercises.
• Delivered and managed the CDMA enterprise femtocell product for custom network solution (CNS) sales channel, receiving 2 Circle of Excellence nominations and 2 cash awards.
• Delivered $46M revenue benefit and 50% reduction in churn by tripling site improvements to 2,400 in a 2-year period.

Overland Park, KS

• Developed competition and market assessments, product positioning, target marketing, and pricing. Drove enhancement projects while performing marketing operation tasks and sales support.
• Increased sales 400% over first 6 months ($60K / month) by leading subject matter expert team to simplify sales and improve site implementation process. Earned 2 Excellence Awards and highest level of performance in.
• Gained approval for 5-year, $700M IP trunking business case, providing press and analyst briefings to drive positive view of product. Delivered key marketing materials for launch.
• Successfully developed and implemented migration plans for 95% of customers (reducing financial impact 65%) by decommissioning IP Centrex product.

Overland Park, KS

• Provided technical product expertise and positioning to customers and sales team, including Fortune 100 and business customers.
• Won largest data opportunity ($300K / month) by supporting sales, providing subject matter expertise, and delivering customer presentations.
• Sold largest ReadyLink (Push to Talk) opportunity ($200K / month) by providing accurate and timely development information to customer and sales.
• Won 2 quarterly and 1 annual Excellence Award for subject matter expertise support of audio and video conferencing services.