Product Support Manager
Current
Jul 2022 - Present
Who is Joel Whitman? Overview
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Joel Whitman is listed as Product Support Manager at Intapp, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Joel Whitman.
Joel Whitman previously worked as Team Lead of Product Support at Intapp and Senior Product Support Specialist at Intapp. Joel Whitman holds Data Modeling/Warehousing And Database Administration from Central Piedmont Community College.
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Intapp
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About Joel Whitman
Joel Whitman is a Product Support Manager at Intapp.
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Joel Whitman's current company
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6 roles
Joel Whitman work experience
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Team Lead Of Product Support
Oct 2021 - Jul 2022
Senior Product Support Specialist
Perform troubleshooting and QA to translate escalated issues forProduct and Development teams.Set expectations with customers and internal teams regardingresolution and interim workaround solutions.Identify severity to assist in appropriate prioritization duringSprint planning, utilizing Agile methodology .Drove initiative to improve ticket processing and defect tracking.Created programs to assist in automation of internal workaroundsfor repeated issues.
Feb 2019 - Oct 2021
Senior Technical Support Specialist
Assist clients in troubleshooting and maintenance of SaaSapplication through phone, email, and remote support assistancesoftware.Act as the product SME from both a front end experience andbackend configuration perspective.Communicate with and train clients in a professional andthorough manner.Quickly and accurately assist with issues ranging from passwordresets to complex issues requiring coordination amongst multipleteams.Maintained an exceptional customer satisfaction ratingthroughout tenure.
May 2016 - Feb 2019
Area Manager
Manage the roles and staff within the Charlotte area, includinghiring and training of new technicians.Work independently and with others to troubleshoot and correctnetwork complications for clients.Install updated hardware and software for clients and assist in thetransition to the new systems, maintaining a professional andcourteous demeanor.Performed duties with a high level of excellence that became theexpectations set for the rest of the business.
Aug 2015 - May 2016
Communications Technician
Work independently and with teams to install networking,security, and communications systems for government facilities.Maintain confidentiality and protocols related to federal and statelevel government institutions.Complete all work within defined timelines with minimal to nointerruption to the workplace.Obtained DCSJ certification in accordance with regulatoryrequirements.
Apr 2014 - May 2015
2 education records
Joel Whitman education
Data Modeling/Warehousing And Database Administration
Central Piedmont Community College
Avionics Maintenance Technology/Technician
Naval Air Technical Training Center
FAQ
Frequently asked questions about Joel Whitman
Quick answers generated from the profile data available on this page.
What company does Joel Whitman work for?
Joel Whitman works for Intapp.
What is Joel Whitman's role at Intapp?
Joel Whitman is listed as Product Support Manager at Intapp.
Where is Joel Whitman based?
Joel Whitman is based in Charlotte, North Carolina, United States while working with Intapp.
What companies has Joel Whitman worked for?
Joel Whitman has worked for Intapp, Avidxchange, Inc., Network Communications, and Ies.
How can I contact Joel Whitman?
You can use AeroLeads to view verified contact signals for Joel Whitman at Intapp, including work email, phone, and LinkedIn data when available.
What schools did Joel Whitman attend?
Joel Whitman holds Data Modeling/Warehousing And Database Administration from Central Piedmont Community College.
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