Joel William Email & Phone Number

Thornhill, Ontario

• Identify, design, implement and maintain effective policies, procedures, tools, techniques and plans relating to service management activities.
• Formulate all service sales policies, practices and procedures.
• Perform service sales activities on major accounts.
• Collaborate with the executives to develop sales strategies to improve market share.
• Ensure consistent delivery and operation of advanced infrastructure solutions, services and support to clients
• Monitor and report on the quality and effectiveness of service management and performance to meet business and organizational objectives.

Thornhill, Ontario

Joined this growing firm to fill a gap in the Networking Services practice.- Quickly took over network service sales nationally and improved performance to well above industry standard.- Network Service revenue and profitability increased tenfold in the first 3 years- Played a vital role in securing large contracts and returns through service performance.

Richmond Hill, Ontario

Joined this high-performing IT infrastructure solutions and lifecycle services company as a junior professional, quickly identified as a strong performer and selected to transition newly acquired customers to improved service structures, later promoted to the first-of kind National CIG SMARTnet Specialist role. - Identified a gap in customer service and.