Joel William Email & Phone Number

Thornhill, Ontario

• Identify, design, implement and maintain effective policies, procedures, tools, techniques and plans relating to service management activities.• Formulate all service sales policies, practices and procedures.• Perform service sales activities on major accounts.• Collaborate with the executives to develop sales strategies to improve market share.• Ensure consistent delivery and operation of advanced infrastructure solutions, services and support to clients • Monitor and report on the quality and effectiveness of service management and performance to meet business and organizational objectives.

Thornhill, Ontario

Joined this growing firm to fill a gap in the Networking Services practice.- Quickly took over network service sales nationally and improved performance to well above industry standard.- Network Service revenue and profitability increased tenfold in the first 3 years- Played a vital role in securing large contracts and returns through service performance based payment programs.- Developed and formulated service sales strategies that quickly showed dividend.- Helped streamline operational processes to minimise errors and improve efficiency.

Richmond Hill, Ontario

Joined this high-performing IT infrastructure solutions and lifecycle services company as a junior professional, quickly identified as a strong performer and selected to transition newly acquired customers to improved service structures, later promoted to the first-of kind National CIG SMARTnet Specialist role. - Identified a gap in customer service and operations activities and initiated the creation of the NATIONAL CIG SMARTNET SPECIALIST role to lead management of in-house and manufacturer based networking services nationally.- Spearheaded proactive client consultations to drive revenue growth through contract and service renewals. - Increased customer satisfaction survey results, engaging in hands-on client management to sky-rocket Compugen satisfaction ratings, becoming a key vendor partner recognized with customer excellence. - Played a key role in securing government and commercial client contracts, leveraging understanding of product deliverables and highlights to tap into undiscovered user sources. - Selected to work with the executive branch to determine product sales budgets nationally, educating solutions specialists and senior leadership on market needs.