Joellen Mcdougal Email and Phone Number
Joellen Mcdougal work email
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Joellen Mcdougal personal email
I am a senior level IT Operations manager who subscribes to the philosophy of servant leadership. I have extensive experience providing quality service delivery, driving operational maturity, fostering strong collaborative relationships between IT and the business, leading high performance teams, and creating a support culture that emphasizes consultation between IT and the end user. I am data-driven, and I am committed to providing measurable value to the business. Technical Skills & Certificates: Microsoft Office Specialist (MOS) (cert)ITIL v3 (2011) Foundations (cert)HDI Knowledge Centered Support (KCS) Management Principles (cert)HDI Support Center Director (cert)CompTIA Project + (course)Intermediate ITIL Operational Support & Analysis (OSA) (IV3-305 v6.00) (course)Memberships: HDI Resource MemberMicrosoft Power Users ExchangeSociety of Information Management (SIM, WNY Chapter)
Depaul
View- Website:
- depaul.org
- Employees:
- 476
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It Support Operations DirectorDepaul Apr 2023 - PresentRochester, New York Area
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Information Technology Business Relationship ManagerDepaul Apr 2018 - Mar 2023Rochester, New York AreaDePaul is about people. At DePaul, we are dedicated to providing the highest quality care to those we serve. As the Director of IT Support Operations, I have the overall responsibility to serve as Information Technology group’s interface with the organization’s business units for the purpose of: Business technology strategy development, solution discovery, risk management and relationship management. The mission: to enable and empower the business through the use of technolgy so that they can better serve the community.
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Service Operations ManagerHome Properties Mar 2010 - Feb 2018Rochester, New York AreaHome Properties provides the opportunity to focus on business process management and advancing through the maturity model to pursue service optimization. We are focused on operational strategy, enhancing our Service Catalog and investing in exciting new technologies. Using the ITIL Framework as a guidepost, we'll grow in our relationships and improve the way IS contributes to the business as a value and service focused partner. It's an exciting time for this company and I'm thrilled to be a contributor through ITSM and the management of processes and projects. -
Sr. Operations ManagerConcentrix Corporation Jul 2000 - Mar 2010There is no more fascinating business than an international contact center. It was here that I learned about PBX, IVR, networking and emergent technologies. Each time we launched a new client, I learned something about an entirely new Line of Business. We managed everything you can imagine: Internet services, online education, software, hardware, healthcare, manufacturing, and SMS technology for a major luxury car manufacturer. In my tenure there I worked with industry giants, such as IBM, Carnegie Mellon, Stanford, Blue Cross Excellus, Mercedes, and more. This was a fantastic experience and education. This enterprise has a tremendous future. While rapid change and growth have their challenges, this company does and has attracted some of the best people I know personally and professionally. -
Sales ManagerThe Learningsmith May 1996 - Dec 1999After many years with The Limited Corporation, I followed a former colleague to The Learngsmith to broaden my retail management experience to include soft goods. Each store was managed as an individual profit center, and I was able to leverage my experience with the culture at the Limited Corporation to help create processes and best practices here, with this new undertaking. LS was owned and operated by VC, and in the end was vulnerable to the whims of the market, competition and the burgeoning of the Internet, but as my last position in the exhausting field of retail sales, it remains my favorite experience in that vertical. Where else can you go to work and learn to juggle? I submit that working in retail is by far the best sales and business education.
Joellen Mcdougal Skills
Joellen Mcdougal Education Details
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Cardean UniversityLmo -
Ellis UniversityBusiness Administration And Management, General
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Fine/Studio Arts, General
Frequently Asked Questions about Joellen Mcdougal
What company does Joellen Mcdougal work for?
Joellen Mcdougal works for Depaul
What is Joellen Mcdougal's role at the current company?
Joellen Mcdougal's current role is IT Operations Support Director.
What is Joellen Mcdougal's email address?
Joellen Mcdougal's email address is jc****@****.rr.com
What schools did Joellen Mcdougal attend?
Joellen Mcdougal attended Cardean University, Ellis University, Monroe Community College.
What are some of Joellen Mcdougal's interests?
Joellen Mcdougal has interest in Interior Design, New Technology, Blogging, Arts And Crafts Style Architecture, Training, Reading, Creative Writing.
What skills is Joellen Mcdougal known for?
Joellen Mcdougal has skills like Management, Leadership, Customer Service, Training, Call Centers, Project Management, Vendor Management, Operations Management, Customer Satisfaction, Call Center, Account Management, Sales.
Who are Joellen Mcdougal's colleagues?
Joellen Mcdougal's colleagues are Donna Mazurowski, Emily Mccormick, Lily Robinson, Jay Domasco, Lisa Kemp, Kelly Moore, Stacie Major.
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