Joellen Mcdougal Email & Phone Number

Rochester, New York Area

Rochester, New York Area

DePaul is about people. At DePaul, we are dedicated to providing the highest quality care to those we serve. As the Director of IT Support Operations, I have the overall responsibility to serve as Information Technology group’s interface with the organization’s business units for the purpose of: Business technology strategy development, solution discovery, risk management and relationship management. The mission: to enable and empower the business through the use of technolgy so that they can better serve the community.

Rochester, New York Area

Home Properties provides the opportunity to focus on business process management and advancing through the maturity model to pursue service optimization. We are focused on operational strategy, enhancing our Service Catalog and investing in exciting new technologies. Using the ITIL Framework as a guidepost, we'll grow in our relationships and improve the way IS contributes to the business as a value and service focused partner. It's an exciting time for this company and I'm thrilled to be a contributor through ITSM and the management of processes and projects.

There is no more fascinating business than an international contact center. It was here that I learned about PBX, IVR, networking and emergent technologies. Each time we launched a new client, I learned something about an entirely new Line of Business. We managed everything you can imagine: Internet services, online education, software, hardware, healthcare, manufacturing, and SMS technology for a major luxury car manufacturer. In my tenure there I worked with industry giants, such as IBM, Carnegie Mellon, Stanford, Blue Cross Excellus, Mercedes, and more. This was a fantastic experience and education. This enterprise has a tremendous future. While rapid change and growth have their challenges, this company does and has attracted some of the best people I know personally and professionally.

After many years with The Limited Corporation, I followed a former colleague to The Learngsmith to broaden my retail management experience to include soft goods. Each store was managed as an individual profit center, and I was able to leverage my experience with the culture at the Limited Corporation to help create processes and best practices here, with this new undertaking. LS was owned and operated by VC, and in the end was vulnerable to the whims of the market, competition and the burgeoning of the Internet, but as my last position in the exhausting field of retail sales, it remains my favorite experience in that vertical. Where else can you go to work and learn to juggle? I submit that working in retail is by far the best sales and business education.

Lmo

Activities and Societies:Studied organizational change management & leadership

Business Administration And Management, General

General undergraduate studies

Fine/Studio Arts, General