Joel Z. Email & Phone Number

Singapore, Singapore

Maintaining communications within the team. A bridging within the team and mangement. Handling negative customers experience and presenting solutions and ideas.

Singapore, Singapore

Frontline, moderator and problem solver. Ensuring and upkeeping a positive customer experience. Working cohesively with fellow collogues and solving solution as a team. Maintaining database and ensure the health and safety standards maintained in the centers. Collaboration with other departments and skills development for training within the department.

Singapore, Singapore

Maintain law and order in the Installations and managing man and security within the team. Upkeep safety standards and keeping our streets safe and secure.

Singapore, Singapore

Keeping the safety and security of sensitive locations such as government buildings, courts and prison sites. Ensuring deployment and knowledge of men are kept updated. Keeping abreast with the various security courses such as equipping and working in a financial institutions, working in a protected place, Handling of VIPs and various threats. Ensuring that no intrusion and wrongful entry of intruders. Assisting the various agencies and clients in keeping their life and property safe. Working along with the respective stake holders and managing clients needs.

Changi

Supervisory role, man manage of crew members and passengers expectations and request. Concurrently doing part time training as an in-house trainer within training department.Grade 1 in Culinary and Presentation. Serving and attending to customers of both premium class First Class and Suites cabins.

Singapore, Singapore

In-house trainer for Cabin Crew Learning and Development. Imparting of skills and knowledge, class room facilitation and conducting of advance learning. Subject matter expert and updating of slides and various products. Involved in the implementation of the Aircraft type as well as the courseware development and its processes.

Singapore

Involved in the facilitation and development for Cabin Crew trainees in their development and training stint. Seeing their day to day conduct and ensuring quality service and attitude is maintained. Apart from managing a batch, conduct both manual assessment as well as role play assessments. Role playing assessments for both trainees as well as returning crew members.Providing inputs on training package for the various aircraft such as the Airbus 350, 380 as well as Boeing 787-10. Provide service training and intrduction of the aircrafts.

Singapore

The term "Jack of all traits, master of none".Flight attendant, ensuring the safety and security of the flight by bring customers from point to point. Ensuring service standards are met throughout the flight and exceed customers expectations. Attending to the various needs and wants of customers when they travel with us. Take special care of the young and old, engaging with conversations and making them feel home.Added profile of a Trainer by conducting classes and preparing trainees from the various modules and examinations.During free time volunteered as a Member of the community service club (5Cs), involved in managing and handling of events planned and assisting in both logistics and planning of the event calendar.

Central Singapore

Human Resource Officer, holding 2 port folio as a;1) Recruitment Officer for MSO (Management Support Officer) organizing and coordinating the interviews and putting up necessary recommendations and papers stakeholders and divisions. Liaising with the different officers and booking the various meeting rooms for the interviews. Sitting in the interview and asking appropriate interview questions. 2) Compensation and Benefits mainly matters pertaining to Leave benefits and welfare of the company as a whole. Ensuring that the division benefits is comparable with the other statutory board and across other private and government firms. Ensuring accurate information presented and involved in the planning of the various organised events.

Central Singapore

SA CSSP (Community Safety & Security Program) at Tangling Police Division.Ensuring that smooth operations of planned events such as community road show, ensuring sufficient logistic and manpower and appropriate activities are planned. Working with the various departments NPCs to ensure delivery of print materials and resources are sent out promptly.(Continuation to NS liability)

Training Command At Old Police Academy

Staff Assistant to Head Training department, handling, coordinating, conducting of examinations held for both newly recruited trainees from the Academy, NPCC as well as Cisco Police Academy. Managing and handling the administrative work of marking of papers and tabulating scores and presenting findings to Head Training. During weekends, volunteer to supplement manpower in the various Land Divisions to perform vehicular and foot patrols at various places of interest and key installations.Involvement in the planning and structural inputs of the Learning and Management System. Keeping abreast with penal code and various orders set by the ministry. Prior to posting attended 6 months of Police Officer Basic Course.

Diploma, Electrical And Electronics Engineering

Activities and Societies: ultimate frisbee Obtained Diploma in Electrical and Electronics Engineering.

Electrical And Electronics Engineering

Activities and Societies: SAFE home project NITEC Certificate in Electronics and Computer Engineering.

Junior High/Intermediate/Middle School Education And Teaching

Activities and Societies: Chairperson of The School's library and various committee positions during the 4years of education.