Joe M. Email & Phone Number

Seattle, Washington, United States

Seattle, Washington

I am responsible for providing strategic leadership, coordination and execution of key implementation SaaS projects across the MedBridge platforms. I works collaboratively with internal product managers and development teams assigned to each project or implementation. I utilizes business process improvement strategies to plan strategically, manage structured projects, develop implementation plans, report project status and evaluate metrics. In my role I work with internal and external key stakeholders, senior leadership, project teams, and external vendors to develop project plans and timelines for system planning, development, and implementation.

Kirkland, Washington

Responsible for onboarding, planning, and timely execution of SaaS projects for new and existing customers. Focused on implementation and training components that support development of tools, plans, and practices for successful implementations and ongoing customer experience. Working daily with internal departments on internal process and procedures, new feature education, and training the Implementation Administrators. Leading projects for mid-level to Enterprise clients using Salesforce and other project management methodologies.

Kirkland, Wa

Accountable for developing project plans for use by Implementation Administrators and Account Managers. Design process and procedures for new implementations and migrations. Build and lead projects in close collaboration with cross-functional team members. Standardize communication expectations for managers and coordinate daily standups to monitor projects. Direct customer relationship management functions via utilization of Salesforce, Outlook, and Jira. KEY ACCOMPLISHMENTS:• Successfully standardized Implementation Project Plan for implementation team with respect to the company’s newest software; achieved a 33% reduction in implementation times.• Key contributor to the development, training, and implementation of Migration Project Plans for migration of current clients to new software; delivered new client implementation training and established associated documentation. • Implemented 10+ clients onto company software over the past six months.

Kirkland, Wa

Managed software implementations and delivered technical support utilizing a broad range of communication tools. Used analytical techniques to identify multiple potential solutions and determine value of each option. Managed technical environment with up to 15 implementations during launch phases. Acted as subject matter expertise on company products and services. Coordinated and maintained weekly meetings with clients, ensuring regular follow-up. KEY ACCOMPLISHMENTS:• Achieved over 75 successful implementations on legacy software through project management excellence.• Supported sales team through initial and closing contract negotiations with premier accounts; initiated communications with internal and external stakeholders.• Established system of open communications within the implementation team to support continued maintenance of current team expertise.

Kirkland, Wa

Held responsibility for managing the daily activities of ten accounts. Supported efforts to drive solutions development in order to fully address customer needs. Actively identified, assessed, and validated client needs on a regular basis. Maintained high-level knowledge of operational and regulatory requirements for split billing pharmacies. Advocated for clients and the company to build a positive reputation with customers. KEY ACCOMPLISHMENTS:• Built, integrated, and maintained numerous procedural workflows while ensuring proper process documentation. • Collaborated with sales and marketing teams to drive expansion strategy for increasing 340B business.

Greater Seattle Area

Manage purchasing and inventory control for central pharmacy with emphasis on essential medications. Direct distribution of medications from central pharmacy to various critical units within the hospital and clinics. Manage order fill requests for departments and external clinics. Support all daily pharmacy operations. Maintain regular communications with various hospital departments, wholesalers, and third party vendors. KEY ACCOMPLISHMENTS:• Developed reports and provided analysis to achieve cost savings.• Facilitated and conducted new hire and new student orientations on pharmacy procedures.

Seattle, Wa

Created and implemented marketing strategies with focus on producing quality client traffic. Managed direct sales processes to clients and businesses. Led contract writing and negotiations. Established and maintained customer relationships. Supported goal development in collaboration with team. Planned and coordinated meetings to discuss marketing, sales, and readiness. KEY ACCOMPLISHMENTS:• Successfully developed marketing and sales events to attract the attention of new and qualified customers.

Seattle, Wa

Actively increased occupancy and revenue of existing units and met aggressive occupancy goals for new units. Closing ratio: 3:8Outside sales and promotion ____ Independent and Assisted Living Facility Develop and execute marketing agendasMarket analysis of competitorsWorking with potential residents and their families to facilitate move-insResponsible for ensuring positive census and monthly move-in goalsDevelopment of quarterly sales and marketing program designed to ensure goal attainmentCommunity liaison for social service and senior organizationsCommunity outreach/involvement

Renton, Wa

Instruct and prepare students to take the national and state Pharmacy Technician certification testDevelop teaching plansInstruct 8-20 adult students between the ages of 20-65Teaching Laws and Ethics, Calculations and Dosages, Pharmacology, Anatomy & Physiology, and Pharmacy Management

Varied

Managed incoming medical supplies and maintained budgetTrained incoming staff on daily operations of the pharmacyPatient counseling Customer service

Associates Degree, General Studies

General Studies

Bachelor Of Arts, Business Administration

Bachelor Of Arts, Mastery Of Fashion Design And Construction

Certification, Project Management Certification