Desktop Support Engineer
Current- Supports critical security, configuration management, OS, virtualization, storage, and networking projects across the entire company of 500+ individuals in tandem with the IT director- Manages apps, devices, configuration profiles, policy frameworks, and updates via Microsoft Intune and partially Jamf- Ensures security compliance through patching, encryption, configuration management, and remote device management- Plans, engineers, and implements desktop virtualization technology and solutions- Manages end-user applications and software for desktops and laptops- Resolves issues involving end-user hardware, software, and network/ server connectivity issues- Automates software deployments- Creates and maintains technical documentation