As Director, Operational Risk, Joe helps our clients connect their resilience efforts with broader operational risk management goals. With more than 20 years experience, Joe has held senior consultancy and management roles across retail banking, financial services, energy and utilities. Joe has led significant projects in risk transformation, GRC system implementation, AML/CTF capability uplift and controls transformation. His experience has given him clear insight in to what works, and what doesn’t, when you seek to uplift risk management capabilities and behaviours. Joe’s focus is working with our APRA regulated clients, with a specific focus on CPS 230.

Applying my risk expertise and experience to challenges in the customer owned bank and superannuation sector. Key Client projects include:Supporting a super fund to prepare for CPS 230 through current state assessment and roadmap, including GRC system strategySupporting a customer owned bank to uplift operational risk appetite, assessment and controls, leveraging CPS 230 as the key organising theme, with a strong lens on GRC system strategy.

Leading a team of highly experienced consultants in risk, compliance and governance. Key client projects include:AML/CTF Uplift Program for Customer Owned Bank - leadership of multi-year, multi-million dollar program to enhance AML/CTF from policy to operations. Included transaction monitoring platform selection and implementation. COVID Hardship Response Program for Customer Owner Bank - led mobilisation and oversight of program delivery Provision of a range of risk, control and compliance related services for listed, licensed and regulated clients including AML/CTF support, policy development, risk framework reviews and operationalisation.

I bring talented people together to solve complex problems.

Led Queensland Risk Assurance team for Financial Services. Primary focus on delivery of internal audit services, internal audit transformation and transformation assurance. Clients include major super funds and mutual banks. Provided internal audit services across a range of sectors including energy, transportation and mining. Key client projects include: Leading delivery of Internal Audit on an outsourced basis for major industry super fund. Role included annual planning, audit planning, team mobilisation, executive engagement and Board and Committee reporting.Delivery of complex and major internal audit projects for a tier one mining company. Areas of coverage included Data Governance, Transformation Benefits realisation and mega project delivery.

Key member of the operational risk and compliance leadership team at ME Bank, eventually acting as GM. Substantially contributed to ME Bank’s risk transformation in response to historic underinvestment and rising regulatory requirements. Key responsibilities included: Overall leadership and accountability from a second line perspective for all elements of operational risk and compliance, reporting to the CRO. This included operational risk reporting, appetite setting and monitoring, compliance oversight including AFSL, ACL, APRA and AUSTRAC, corporate insurance, financial crime and AML/CTF. Development and management of a control assurance framework that enabled insight into control performance and the removal of historic audit qualifications and regulator requirements. Business ownership of GRC platform implementation including solution requirements, vendor selection, implementation, change management and adoption.Development and operationalisation of tools to measure risk culture within the bank. A broad range of other roles, including: committee reporting, overall accountability for Compliance and Financial Crime teams (including internal and external fraud), development of a project risk framework, development of risk- based decision models and more.

Responsible for supporting all aspects of the bank in defining, enhancing and validating key controls that manage our risks and key compliance obligations. Key focus areas have included reviewing the bank-wide controls framework, enhancing control validation and testing processes, and supporting a number of bank-wide projects from a risk and control perspective. Responsible for leading our group of first-line risk champions for the Operational Risk & Compliance team.

Acted as Compliance Manager for a five month period, in addition to day to day role as Risk Assurance Manager. Responsible for supporting the business in identifying, interpreting and meeting key regulatory requirements including APRA Prudential requirements, Credit, Privacy, AML/CTF. Also responsible for Executive and Board level Compliance reporting, supporting our Responsible Managers in meeting their licence requirements and engagement with external and internal auditors.

Lead major internal audit client relationships in utilities, mining and construction - global Compliance and controls projects in energy and utilitiesRisk consulting projects in a range of industriesMajor capital projects risk consultingSelected key client projects included:Development of a major project audit framework for a major construction company.Managing global internal audit co-source relationship for a global explosives manufacturer.Completion of a range of risk management framework reviews, in particular with a focus on utilitiesEstablishment of an outsourced internal audit function for an ASX listed gold minerDesign and implementation of a program to embed risk management in decision making for a major UK utilityLeading a cross functional team to identify compliance obligations for a major Australian electricity generator / retailer

Lead major internal audit relationships for utilities companies - globalRisk consulting and governance projects - oil & gas / utilities