Manage 5 direct and 8 indirect reports supporting operations in a highly vertically integrated production facility; supporting APQP activities with new product development; supporting supplier qualification and improvement activities.• Support the development of our Chinese production plant to manage their own supplier qualification and PPAP process.• Execute engagement improvement projects to move our departmental employee net promotor score from low 20’s to 80 in latest survey over 2 years period.• Introduce PPAP procedures, part risk ranking, and qualification procedures to support the expansion of our supplier base from local to global.• Designed and administrates engineering/quality process improvement program that catalogues, approves, and resources improvement opportunities with quarterly KPIs that are exceeded by +40% each quarter.• Developing internal cost of poor quality metric to drive continuous improvement and to support business transformation.

Manage 8 direct reports supporting production activities in CO2 and fiber lasers, press brakes, robotic and manual welding, electronic PCB assembly, and assembly; provide analysis of internal and external metrics to guide improvement efforts within the company; support new product launch through process and product audits• Primarily responsible for managing the Quality Management System including training internal auditors, managing and scheduling audits, managing and supporting corrective actions, managing the Quality Management Review, and manage ISO registration audits.• Architect of departmental improve program yielding $100k in new annual savings each year.• Primarily responsible for development of career paths within department; creating criteria and determining appropriate training and training sources.

Responsible for supporting production activities in highly vertically integrated production environment, that includes welding, metal forming, and PCB assembly; provide analysis of internal and external metrics to guide improvement efforts within the business.* Established quality metrics of First Time Through, 1 Day Event (service within 24 hours of installation), and reliability scores to drive improvements and deliver value to our customers and operations.* Complete High Potential Leadership Program where participants are nominated and selected by executive management to participate.

Coordinated quality deliverables with international colleagues (Japan, North and South America, and Europe) to OEM customers (GM, Chrysler/Fiat) from pre-production planning through warranty returns; quality deliverables included PPAP presentation, customer plant process audits, line-side support, line-side and warranty analysis, and warranty Go&See.• Coordinated and led drive quality evaluations with Japanese colleagues in an effort to improve JD Power IQS scores. From 2012 to 2013, Aisin AW JD Power score rose two positions from 6th to 4th with a score improvement of 1.48.• Managed and guided Chrysler warranty returns in a way that resulted in approximately $300,000 reduction in warranty costs and improved claims/1,000 vehicles approximately 50%.

Analyze audio head units returned from the market to determine root cause of failure; work closely with international colleagues in Japan, China, Thailand, Germany, and Mexico to coordinate countermeasures through the supply train and manufacturing structure; analyze customer market research data and present findings to upper management and international colleagues internally and to customers externally.• Implemented 5S principles to increase safety and efficiency in the QA lab. This includes but is not limited to standardizing analysis practices, streamlining periodic reports to better reflect current needs, and creating an analysis tool inventory and requisition system.• Translated Japanese correspondence for non-Japanese speaking colleagues.• Participated in weekly international conference calls to discuss quality issues affecting other Fujitsu Ten sites around the globe.

Selected to participate as only non-Japanese English teacher at a public senior high school as member of one of Japan’s largest cultural exchange programs, run by three Japanese government ministries; created original English lesson plans & exams & team taught with Japanese peer to deliver 13 lessons per week.

Analyzed automotive transmissions returned from market using failure recreation, advanced diagnostic tools such as sound meters, accelerometers, pressure transducers, strain amps, and ultra sonic measuring equipment to determine endurance, design, and manufacturing root causes and recommend countermeasures.• Spearheaded inter-departmental and extra-company groups to implement countermeasures at the root cause.• Presented quality investigations to members of senior management and at quarterly meetings with sister companies.• Led several investigations at once while supporting other quality investigations. • Led quality circles in bringing improvements to the work environment, efficiency, and job safety.• Participated in twice monthly safety audits along with implementing health and safety initiatives.

Worked with suppliers to determine root cause of quality issues and evaluated countermeasures for effectiveness; qualified companies to supply parts, and worked with suppliers to improve overall quality.• Conducted quality audits at supplier sites.• Created supplier quality handbook based on QS9000 specification, later updated handbook for TS16949.• Conducted internal QS9000 audits and began process of converting quality system to TS16949 guidelines.

• Project manager for the consolidation to one fastener supplier.• Conducted supplier process FMEA and audits.• Qualified first part approvals for fastener, gray iron castings, and valve supply parts.