Joseph Mello Email & Phone Number

Charlottesville, Virginia Area

Currently work with a global set of non profit societies to adopt new technologies and processes. Leverage my expertise with Marketing Automation, SalesForce, and related systems. Specialize in assessing organizational needs, creating roadmap and tactical plans from strategy, then creating processes and tracking for implementation teams. Regularly use liaison, facilitation, analysis, prototyping, communication, and training skills.

Charlottesville, Virginia, United States

Waynesboro, Va

Handle projects up to $4MM in size, serving as both the Project Manager and Business Analyst for projects. Projects include eCommerce website redesign, split of IT systems for a company spinoff, sales growth, improving operational performance, training, team building. Have led projects for Data Warehousing, BI, process improvement. Mentor junior BA's as needed. Improved team information sharing and collaboration.

Senior Technical Business Analyst at a wireless telecommunications company. Working with both SCRUM and SDLC projects..

Serve as a project manager, internal product manager, and Web Content Administrator in Information Services, managing sites, portals, and packaged applications. Experience with portal design, information architecture, UxD, online marketing, and (internal) customer engagement. Develop project artifacts as needed, including charters, requirements, schedules, design specifications, wireframes, training guides, etc. Passionate about understanding customers, satisfying their needs and growing innovative products and services in the marketplace.

Provide website, digital marketing, and technology consulting on website, intranet/portal, application design, agile development, and eCommerce experience. Led projects for marketing, eCommerce, and membership website development. Led projects to plan web technology infrastructure and Business Process Management. Experienced in all stages of design and development, from strategy/concept through delivery and maintenance. Worked at startup as a product manager, developing Integrated Marketing programs and a Software as a Service (SaaS) product for Chambers of Commerce and Tourism./Travel industry. Worked on projects to launch eCommerce websites, integrate web analytics, and self-service functionality.

Began as web designer, and was promoted to Manager, IT Department. Grew staff of department to five people to manage support for a growing network of 8 sites and serving several hundred employees of supported organizations. Designed plan to standardize IT purchases and PC deployments. Redesigned network to move from fragmented systems to a data center approach. Contributed to the design and strategic planning for the websites of supported organizations. Designed helpdesk services and recruited two staff, establishing service agreements and performance metrics.

Taught courses in MS Office and Business Information Systems. Led project to review and recommend texts and instructional design for new self-paced learning curriculum.

Directed improvements to four research database products. Managed monthly update process. Served as Subject Matter Expert on products. Presented financials for products and provided information on the products for the Marketing Department.

Mba, Technical Management

Bachelor'S Degree, Business Administration, Marketing Minor

Activities and Societies: President's Award all semesters