Joseph Mello Email and Phone Number
Joseph Mello work email
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Joseph Mello personal email
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I guide departments and teams to drive adoption and customer success through better processes and technologies. Experience with platform rollout, training, and measurement for a global technical staff, to ensure quality and responsiveness. I operate with perspectives covering the business, customers, and technology. My work relies on human centered, lean and design-based techniques to create successful projects. Experience includes:* CRM SalesForce: SalesCloud and ServiceCloud * Community platforms, including Higher Logic* Marketing Cloud, Marketo email marketing and automation* Rise/Articulate 360, course design and creation* Product and technology evangelization, adoption, and coaching* Website and content design and development* Software as a Service and custom web product management
Cfa Institute
View- Website:
- cfainstitute.org
- Employees:
- 2106
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Sr. Society Operations Technical SpecialistCfa Institute Mar 2019 - PresentCharlottesville, Virginia AreaCurrently work with a global set of non profit societies to adopt new technologies and processes. Leverage my expertise with Marketing Automation, SalesForce, and related systems. Specialize in assessing organizational needs, creating roadmap and tactical plans from strategy, then creating processes and tracking for implementation teams. Regularly use liaison, facilitation, analysis, prototyping, communication, and training skills.
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Society Operations Technical Specialist, Consultant At Cfa InstituteTeksystems May 2013 - Mar 2019Charlottesville, Virginia, United States -
Sr. Business AnalystNtelos Wireless Feb 2011 - Mar 2013Waynesboro, VaHandle projects up to $4MM in size, serving as both the Project Manager and Business Analyst for projects. Projects include eCommerce website redesign, split of IT systems for a company spinoff, sales growth, improving operational performance, training, team building. Have led projects for Data Warehousing, BI, process improvement. Mentor junior BA's as needed. Improved team information sharing and collaboration.
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Technical Business Analyst (At Ntelos)Computer Resource Team Aug 2010 - Apr 2011Senior Technical Business Analyst at a wireless telecommunications company. Working with both SCRUM and SDLC projects..
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Web Content Administrator IiHcr Manorcare Jun 2006 - Aug 2010Serve as a project manager, internal product manager, and Web Content Administrator in Information Services, managing sites, portals, and packaged applications. Experience with portal design, information architecture, UxD, online marketing, and (internal) customer engagement. Develop project artifacts as needed, including charters, requirements, schedules, design specifications, wireframes, training guides, etc. Passionate about understanding customers, satisfying their needs and growing innovative products and services in the marketplace. -
ConsultantArbor It Jun 1995 - Dec 2007Provide website, digital marketing, and technology consulting on website, intranet/portal, application design, agile development, and eCommerce experience. Led projects for marketing, eCommerce, and membership website development. Led projects to plan web technology infrastructure and Business Process Management. Experienced in all stages of design and development, from strategy/concept through delivery and maintenance. Worked at startup as a product manager, developing Integrated Marketing programs and a Software as a Service (SaaS) product for Chambers of Commerce and Tourism./Travel industry. Worked on projects to launch eCommerce websites, integrate web analytics, and self-service functionality.
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It ManagerDomino'S Farms/Ave Maria Foundation Oct 1999 - May 2004Began as web designer, and was promoted to Manager, IT Department. Grew staff of department to five people to manage support for a growing network of 8 sites and serving several hundred employees of supported organizations. Designed plan to standardize IT purchases and PC deployments. Redesigned network to move from fragmented systems to a data center approach. Contributed to the design and strategic planning for the websites of supported organizations. Designed helpdesk services and recruited two staff, establishing service agreements and performance metrics.
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Adjunct Faculty Of Business Information SystemsOakland Community College Sep 1996 - Dec 1997Taught courses in MS Office and Business Information Systems. Led project to review and recommend texts and instructional design for new self-paced learning curriculum. -
Product ManagerUmi International, Inc. ( Now Proquest) Dec 1990 - Jun 1995Directed improvements to four research database products. Managed monthly update process. Served as Subject Matter Expert on products. Presented financials for products and provided information on the products for the Marketing Department.
Joseph Mello Skills
Joseph Mello Education Details
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Technical Management -
Business Administration, Marketing Minor
Frequently Asked Questions about Joseph Mello
What company does Joseph Mello work for?
Joseph Mello works for Cfa Institute
What is Joseph Mello's role at the current company?
Joseph Mello's current role is Passionate at helping organizations innovate with people, technology, and processes..
What is Joseph Mello's email address?
Joseph Mello's email address is ar****@****ail.com
What schools did Joseph Mello attend?
Joseph Mello attended University Of Phoenix, Siena Heights University.
What are some of Joseph Mello's interests?
Joseph Mello has interest in Project Management, Volunteering, Helping Businesses Develop, Market, Digital Marketing, Helping People, Church Events, Usability.
What skills is Joseph Mello known for?
Joseph Mello has skills like Business Analysis, E Commerce, Project Management, Agile Methodologies, Product Management, Management, Databases, Requirements Gathering, Process Improvement, Training, Business Process Improvement, Team Building.
Who are Joseph Mello's colleagues?
Joseph Mello's colleagues are Aaron Rocco, Susanna Cheung, Nicholas Saltz, Mike Baker, Zeming Dong, David Zhang 张一, Andrew Catalan.
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