Social Support Analyst Ii
Oct 2021 - Jan 2023
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Joseph Mccaffrey Email & Phone Number
Navy veteran currently specializing in Social Support at Coinbase.
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✓ Verified Jun 2026
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Role
Navy veteran currently specializing in Social Support at Coinbase.
Location
Austin, Texas, United States
Who is Joseph Mccaffrey? Overview
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Quick answer
Joseph Mccaffrey is listed as Navy veteran currently specializing in Social Support at Coinbase. based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Joseph Mccaffrey.
Joseph Mccaffrey previously worked as Social Support Analyst II at Coinbase and Program Specialist IV at Texas Department Of State Health Services.
Profile bio
About Joseph Mccaffrey
As a Navy veteran specializing in onboard technology, and throughout my post-Navy career in Application Support, I have established myself as both a composed professional and a technical expert within a wide range of fields, situations, and issues.Areas of Expertise Include:Zendesk, SQL, Client Service and Support, Advanced Troubleshooting, Person-Centered Methodologies, Team Leadership, Quality Assurance, Risk Mitigation, Rapid Mastery of New Skills and Concepts
Listed skills include Customer Service, Communication, Network Troubleshooting, Computer Hardware Troubleshooting, and 12 others.
9 roles
Joseph Mccaffrey work experience
A career timeline built from the work history available for this profile.
Program Specialist Iv
Apr 2021 - Jun 2021
Application Support Analyst Ii
Q2 is a cloud-based solutions company offering secure, integrated digital banking products that enable financial institutions to deliver a streamlined experience to their account holders.Responsibilities and Accomplishments:- Triaged incoming cases as acting Case Guru and routed to appropriate teams- Quickly read logs/utilized SQL knowledge to accurately.
Aug 2019 - Jul 2020
L1 Central And Corporate Pod
Responsibilities and Accomplishments:- Rapidly mastered pod processes and procedures- Closed 600+ cases during 6-month period- Focused on money movement, ACH, batch processing, and Central Program troubleshooting
Feb 2019 - Aug 2019
L1 Intake Team
Responsibilities and Accomplishments:- Acted as front-line, first contact representative to all incoming callers- Answered fundamental customer questions/handled essential concerns to limit the need for additional pod resources- Investigated a wide range of customer issues to determine appropriate routing and pod assignment
May 2018 - Feb 2019
Tier Ii Agent
Ienergizer
iEnergizer, a global provider of Business Process Outsourcing solutions for the Healthcare, BFSI, Gaming, Publishing, and Legal industries, helps clients to achieve success in outsourcing mission-critical business processes.Responsibilities and Accomplishments:- Diagnosed incoming issues by interpreting complex error codes and collected data to proactively.
Mar 2017 - May 2018
Human Services Technician
Minnesota State Operated Community Services
MSOCS is a service line under the DHS Direct Care and Treatment Division's Community-Based Services and provides support to people who have been denied alternative support through private community providers.Responsibilities and Accomplishments: - Worked daily with 7 clients of varying cognitive ability to build independent living skills - Ensured the.
Dec 2012 - Jan 2017
Installation And Support Technician
White Water Wireless
White Water Wireless offered a full range of technical and installation services, tailored to the specific needs of highly-specialized industries, such as Public Safety and Utilities.Responsibilities and Accomplishments: - Responded rapidly to on-location installation/repair/replacement requests for high-profile clients in the emergency services field.
Feb 2012 - Aug 2012
Assistant Manager (Ic2)
United States Navy
U.S. Navy IC Engineers direct/coordinate the installation, maintenance, and repair of interior communications systems (navigation/alarm/safety/warning systems and visual landing aids for aircraft) on board and at shore facilitiesResponsibilities and Accomplishments: - Acquired advanced security clearance level of SECRET- Successfully ran, installed, and.
Nov 2006 - Nov 2011
FAQ
Frequently asked questions about Joseph Mccaffrey
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What is Joseph Mccaffrey's role at their current company?
Joseph Mccaffrey is listed as Navy veteran currently specializing in Social Support at Coinbase..
Where is Joseph Mccaffrey based?
Joseph Mccaffrey is based in Austin, Texas, United States.
What companies has Joseph Mccaffrey worked for?
Joseph Mccaffrey has worked for Coinbase, Texas Department Of State Health Services, Q2Ebanking, Q2, and Ienergizer.
How can I contact Joseph Mccaffrey?
You can use AeroLeads to view verified contact signals for Joseph Mccaffrey, including work email, phone, and LinkedIn data when available.
What skills is Joseph Mccaffrey known for?
Joseph Mccaffrey is listed with skills including Customer Service, Communication, Network Troubleshooting, Computer Hardware Troubleshooting, Electrical Troubleshooting, Quality Assurance, Quality Management, and Team Leadership.
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