Joe Mueller Email & Phone Number

Alexandria, Virginia, United States

Government and military contractor specializing in information and management sciences expertise Developed AWS and ServiceNow Architecture and contributed to Business Proposals Provided hands-on design and implementation of: PDF text extraction; ServiceNow custom document system, AWS/ServiceNow data integration Customer sales calls, requirements gathering and demo Currently pursuing additional AWS experience and certifications

Washington D.C. Metro Area

Provide consulting services specializing in business strategy and Information Technology assessment for small to medium sized businesses. Currently pursuing AWS expertise

Washington D.C. Metro Area

Manage a team responsible for AWS hosting and DevOps services to a 70-person software company. Provided strategic analysis of business functions using Salesforce and various development toolsReduced AWS monthly costs 50% Implement Agile practice, downtime reporting and improved logging analysis (Splunk) Work with the engineering and QA teams to develop automated performance tests Manage business and financial and technical relationships with the largest customer, including implementing database replication and negotiating fee schedules Implemented Australian SaaS service including data privacy research

San Rafael, Ca

Provide consulting services specializing in business strategy and Information Technology assessment for small to medium sized businesses. Provided research, technical consulting and project management for a not-for-profit, Lebanon-based think tank, Global Coalition for Efficient Logistics, whose goal was to unify the global shipping industry. Provided project management and technology research for a global not-for-profit teaching organization, Equal Access, operating in north and central Africa. Provided IT maturity assessment and three year plan for Habitat for Humanity. Developed IT maturity assessment for a major California land developer. It included security, recovery, process review and recommendations. Produced a market and business strategy analysis for a training video company presenting the CEO/owner with multiple major business strategy options

Redwood City, Ca

Reduced cost and improved efficiency of multiple key corporate product offerings. Stabilized cloud based software service through technical innovation, project management and redesign of product release redesign. Reduced service delivery time 30% improving sales opportunities and cost savings though technical management and improved integration with software engineering and product management. Improved salability of offerings by developing policies and procedures necessary to implement SSAE16 auditable SaaS service.

Responsible for corporate wide computer infrastructure and customer service. This includes a $3.3M budget supporting 30 sites worldwide. Provide strategic direction and tactical guidance in implementing best practices in providing information technology services. Responsible for the vision, planning, and implementation of a corporate wide disaster recovery project.Currently leading an improvement program to reduce the response time of mission critical applications. Initial efforts have reduced the response time of one application 140 times. Implement change management for production operations department.The Pasha Group is a diversified transportation and logistics company, providing innovative global logistics solutions for a wide range of clients worldwide. Pasha employs Windows technology.

Provided company wide management, leadership, and organization in implementing major business and technology initiatives.Responsible for the maintenance and enhancements of a mission critical application.–VB/Oracle, three tier client/server system, 1,200,000 lines of code 100 modules, 1000 forms–Manage a team of VB application developers and release engineersSuccessfully implemented ongoing offshore (India) software development processResponsible for the management and deployment of all software changes to nine mission critical sitesImplement ITIL based, change management processes and introduced cultural change to improve company wide service levels.Lead Korean based software engineering team in the development and implementation of a major software upgrade. Lived in Korea for 2 months.Manage software configuration process and made changes to improve efficiency.Lead disaster recovery/business resumption project successfully implementing viable recovery failover.Lead company to first ISO 9000 certification.Provided company wide performance metrics and improvement recommendations.ESC is a transportation software company and Application Service Provider (ASP) with 300 employees and two major data centers. They employ an HP/Oracle/Windows technology model.

Provided strategic direction and implementation management of the technology infrastructure. Improved service to customers and staff with the vision and construction of Information Systems Department; technology, budget and personnel Improved system stability and reduced costs through co-location vendor management (IaaS) Improved Internet based product stability through the organization of release management, quality assurance and development teamsUsing a SaaS model, CHI provides Internet health care content to 12 million customers. They employ a Unix/Oracle technology model.

Provided strategic direction and implementation management of the technology infrastructure. Improved IT services through leadership for major operations initiatives, including server room design and construction Improved product integrity and security through the leadership of a software audit project to ensureTransilluminant provided credit card, financial services, and marketing Internet based software (SaaS) to banks and credit unions. They employed a Unix/Oracle technology model.

Mba, Finance And Strategy, 3.65 Out Of 4

Classes in International Business including in-country study in China

Bachelor Of Science - Bs, Computer Information Systems, 3.95

Activities and Societies: Summa Cum Laude, Deans List