Joe Neill Email and Phone Number

Lean Portfolio Management Coach* Coached portfolio leadership on LPM practices, governance, and implementation.* Launched Participatory BudgetingAgile Team Coach* Drove the successful transition from a project-centric approach to a product-centric mindset by providing expert coaching to multiple Scrum and Kanban teams within a large-scale corporate agile transformation. * Delivered customized training sessions that seamlessly integrated essential agile principles with industry-specific knowledge. * Guided Product Owners, and IT Managers throughout the Agile adoption process* Mentored Scrum Masters during and after ART launch

Effectively coordinated multiple software delivery teams in the design, development, and maintenance of custom software for a leading enterprise client in the entertainment industry.• Created and refined processes that established rhythms for managing client expectations while also maintaining a sustainable pace for team delivery.• Coached clients to develop habits and disciplines that created flow and continuous improvement• Built custom reports and used metrics to communicate project progress, projected delivery projections and scope changes with stakeholders and executives.• As a member of the Product team, collaborated with product owners to review product backlogs, plan sprints, and keep client priorities in view.

Accountable for the delivery of one or more projects and programs at a client. • Manage monthly financial forecasts to achieve targets and oversee day to day delivery of multiple scrum teams. • Drive the overall people management within the team. Mobilize the delivery team, identify appropriate people and assign individuals to projects. • Deliver high quality software applications in government and Fortune 500 IT environments using Agile. • Serve as Agile process coach for international client seeking IT modernization & help execute change initiatives to enable a successful transition to the target state.

Served multiple development teams on multi-year IT modernization and Agile transformation for a client. • Experience decomposing business problems through user stories, facilitating team cadence meetings, expertly responding to change and effectively utilizing metrics. • Devotion to uncovering the “why” of any situation. • Strong business acumen with the ability to quickly build rapport with a client in an unfamiliar environment. • Passion for people and a demonstrated ability to build and lead a diverse group of people. This includes providing performance feedback, coaching and mentoring, using strong communication skills. • Engage in healthy conflict to ensure the best solutions prevail

• Collaborate with multiple IT Project Managers on top projects primarily in the Technology, Strategy and Management portfolio. • Provide status reporting to PM leadership, maintain scheduling, manage risks/issues/changes, and facilitate meetings to ensure projects start and complete efficiently. • Interface with multiple delivery portfolios and non-functional groups. • Coordinate with the PMO team to ensure the projects are on track and process is followed for government compliance.

Served as project manager & scrum master for our iOS, Android, and Webapp software project. Also served on the executive leadership team. • Certified Scrum Master (CSM) through Scrum Alliance• Partnered on-site at Menlo Innovations using Agile methodologies with the Menlo team as we launched our MVP.• Coordinated our team's transition to Atlassian JIRA issue and project tracking software, including custom workflows, integrations and team training. • Led Scrum events/ceremonies such as standup, sprint planning, sprint review, sprint retrospective, and backlog grooming/refinement.• Teamed up with Design and UI members to plan, design and refine new features for development team.• Assisted QA team with mobile build tests using Xcode & Sourcetree• Experience applying agile approaches and techniques such as persona mapping, pairing, relative estimation, Agile games, Kanban, writing user stories, burndown reporting and velocity tracking.• Collaborated daily with the entire team to achieve sprint goals using Scrum practices• Increased velocity by applying Scrum principles

Collaborated with IT leadership to deliver customized software solutions for increased productivity and more efficient student/customer service within a matrix organization. Held increasingly complex leadership roles throughout the institution over the course of 5 years culminating in AVP of Student Success. • Provided leadership, direction, project planning and administrative oversight for multiple projects. • Worked with teams to collect and analyze data to drive institutional decisions. • Created custom reports using Microsoft Excel and presented to deans, department chairs and executive leadership team.• Eliminated redundancies, maximized internal communication, simplified processes and increased customer service levels across the institution resulting in a retention rate 8% higher than industry standard. • Gathered requirements, designed and implemented CRM system to standardize student support service levels on all campuses.• Managed outsourced vendor relationship for online student success and facilitated personnel restructuring for global campus support team.

•Courses Taught: •COR100 - Discovery in the Liberal Arts •COR300 - The Christian Faith: It's Practices •COR400 - The Christian in the Contemporary World (Online) - As the SME, I did a complete curriculum design for this course in both the face-to-face and online versions. Also, worked closely with instructional design team members to meet learning objective guidelines. •PHI201 - Survey of Worldviews

Collaborated with regional offices across Michigan to expand implementation of student support CRM software in order to improve quality and service levels for regional students. • Worked in partnership with SAU Global leadership team to shape a strategic plan in harmony with University goals. • Analyzed and developed custom reports regarding student support data as well as retention data and presented to academic program directors and deans across the institution.• Mitigate all escalated student complaints and disputes.

Appointed by the Provost during a staffing transition.• Provided oversight to all parts of the online department including: online recruiting, online student support, faculty support, and curriculum coordination. • Examined current marketing and recruiting strategies and collaborated with executive leadership to revise budget of $1.5 million. • Reported weekly key performance indicators in relationship with online growth initiative.• Worked with staff to maintain state authorization status in compliance with federal regulations for online learning.

• Held primary responsibility for all aspects of student support for online programs. This included the continued development and implementation of support strategies and software, as well as the oversight of online support staff. Work closely with the Dean of SAU Online and the SAU Online leadership team to develop and implement future goals for the institutions Online offerings.• Responsible for supervision of the online student support staff and student workers, and serve as a liaison with various schools and departments within the institution.• Conducted weekly student support staff meetings to review progress on meeting goals, planning for upcoming events, and ongoing training related to student support.• Worked closely with VP of Student Development and Learning to establish best practices and strategies for student support based on strategic goals.• Assisted in the implementation and ongoing customization of the student support CRM software.• Developed and maintained a quality of service standards.• Responsible for year-end performance appraisal of appropriate staff. Responsible for the overall direction, coordination, and evaluation of this unit.

• Advised all MSFL online students on all issues related to their involvement in the program.• Monitored student progress from admissions to graduation in coordination with the SAU admissions office, SAU Online staff, registrar, and other university departments.• Connected students with the university and with each other through relevant social-media tools.• Provided oversight, planning and organization for annual residency programs. • Ensured quality of all aspects of the MSFL program and consistency with SAU policy and program objectives.• Strategized and planned for long-term development of MSFL program.• Worked alongside the Marketing and Communications department to advertise and market the MSFL program and to develop appropriate communication tools for the program.• Collaborated with Directors, Coordinators, and Deans through participation in SAU Online Directors Meetings, the Graduate Council, and Graduate Coordinator gatherings.

• Organized and led short-term volunteers on domestic and international service experiences. • Set budgets and managed finances for short-term teams before, during, and after trips.• Networked with organizations, schools and agencies to create opportunities.• Trained Leaders to lead teams with a focus on relationships and long-term effectiveness.• Have served in twelve countries around the world.