Joene Rosko Email & Phone Number

Re-trained and re-certified customer service associates in data processing programs to increase efficiencies in customer refund process. Strategically identified key associates with special skill sets for maximum productivity. Created planagrams and tracked sales for optimum SKU performance and compliance with company guidelines.

Spearheaded inventory and decreased shrink by 2%. Re-trained all customer associates and created in-store motivational programs, decreasing attrition by 3%. Raised customer satisfaction by 10% according to customer survey.

Transferred to supervise inventory and retained to manage store. Decreased shrink in one year from 2.47% to .14%; increased overall annual sales performance by 9%; revamped receiving area to improve productivity and execution of merchandise to sales floor; and restructured key team members for better accountability and swifter receipt processing.

Opened Chicago market, member of assessment team and front-end "trouble-shooter" for various stores.