Joe Ng Email & Phone Number

Singapore

Singapore

- Manage and oversee Import warehouse operations to ensure timely provision of high service standards, for both internal and external customers. - Oversee, organize, and manage a team of 60 warehousing staff, that ensures daily inventory accountability and delivery of high-value shipments to our valued customer base. - Ensure warehouse operations and 5S housekeeping activities are carried out in accordance to Standard Operating Procedures (SOP), service level agreements and company policies. - Resource (manpower, equipment) planning and forecasting based on forecasted business requirements. - Provides forward planning for staff's skillset upscaling and training requirements, and liaises with Training Development for relevant courses. - Oversees the performance and activities of warehouse personnel through active appraisals on staff performance via measurable (both qualitative and quantitative work output/data). - Provides technological solutioning ideas and system improvement

Singapore

- Support the Business Development (BD) team on solution design for sales activities.- Plan and execute new projects, engaging with customers to align processes & requirements and develop solutions.- Oversee VAS operations for e-commerce customers, such as Lazada, Cainiao, Shopee, etc.- Supervise and mentor a team of 14 Operational staff with 10 contracted service crews to handle shipments in SATS.- Liaise with stakeholders to define the project and manage implementation costs.- Ensure smooth daily operations and drive process improvements with DMs, CCs and EOs in the team.- Optimise budgets and manage scopes and timelines for every single project.- Regularly update the senior management on the project progress.- Analyse the e-Commerce logistics market to identify shifting trends and develop new business & products accordingly.- Support the Customer Accounts Team to manage customer escalations and provide timely service recovery measures.- Enforce strict adherence to all safety rules and instructions, take corrective actions as needed.- Safeguard the health and safety of the company’s customers, business partners, suppliers, employees, visitors.

Changi Airport

- Oversee the delivery of high-quality service standards across 200 flights daily and enhance operational processes.- Operate CAPEX & OPEX budgets to plan resources effectively in anticipation of business growth.- Build and foster robust relations with stakeholders through clear and proactive communications.- Supervise a team of 130 operational staff to perform Technical Ramp Operations for 42 airline customers across 4 terminals and MRO partners in Changi Airport.- Restructure the training process & requirements to enhance quality & safety standards.- Conduct trend analysis and liaise with Changi Airport on airport-wide initiatives.- Implement safety initiatives and plan sustainability work with members of SATS and Changi Airport Group.- Spearhead Project MOSAIC (Resource Management Software/System) for real-time dynamic airport operations.- Developed business expansion proposals that improve competitiveness and appeal of the organisation to our clients.- Achieved 92% rating for customer satisfaction through effective management of customers’ requests & expectations.- Led the attainment of IGHC Innovator Awards 2018, SATS PCEO Safety and Security Awards 2018 and multiple Changi Airport Group’s Quarterly and Annual Safety Awards in 2018 – 2020.- Employed a knowledge management system to encapsulate all relevant knowledge for future reference.- Improved operational efficiencies through technological innovation (Smart Watch, Smart Lockers and Smart Dispensers).- Enhanced productivity and VaPEC through process improvements and innovative solutions.- Presenter and Winner of Innovator Award 2018 (on behalf of SATS Ltd, Smart Watch Innovation) at IATA Ground Handling Conference (IGHC).

- Design the First Article processes with Technical Service Engineer- Drive CI efforts to improve engine production processes and maintenance standards- Oversee the conversion process & operations requirements of Test Cell into an Integrated Turboshaft Engine Assembly Line for 3 engine types- Streamline requirements & processes to synergise the cooperation of Engineering, Operations and Logistical teams- Plan the layout of a new engine production area, considering the process flow, safety, logistics and response time- Organise inter-department discussions on process improvements between departments and assembly lines- Manage engine overhaul manuals revision update to ensure quality and adherence to protocols

Singapore

- Design fixtures to increase team’s efficiency and productivity to align modular components- Pioneer product validation processes or the latest machine technology for Kulicke and Soffa Inc.- Perform reliability test on machinery for QA and drive CI efforts to improve operations lead time- Formulate work instructions & procedures with a clear infographics guidebook- Introduce new products to the production team through training sessions with the team- Lead a team of 8-10 technicians and engineers in the product validation process for multiple machines simultaneously- Communicate engineering processes and issues to various departments and Managers in Singapore and the USA- Forecast logistical demands and spares ahead of engineering tests

- Participated in the conduct of School Level Camps from different ages and schools- Managed approximately 20 students’ safety, morale, activities and their overall well-being during their stay in the different campsites.- Interaction between different audiences ranging from students to educators.- Capable of executing tasks on the ground independently.- Commended by clients as a motivating factor to the students during their individual camps.

Bachelor'S Degree, Aviation Maintenance, Summa Cum Laude

Embry Riddle Aeronautical University (ERAU) is one of the top ranked provider for aviation degree educational programs, with more than 170.

Bachelor Of Science (Bsc), Aviation Maintenance

Singapore Institute of Management (UniSIM) is a tertiary education institution that provides educational opportunities to adult learners.