Joe N. Johnson Email & Phone Number

Monroe, Georgia, United States

Serve as an essential member of the senior management staff.Direct, develop and continuously refine the facility's business development plan.Consult with the Chief Executive Officer and other senior management staff.Interface with internal and external stakeholders regarding facility business development.Collaborate with community partners and operate as a service resource for one another.Lead and oversee the facility's community outreach team of professionals.Responsible for facility's overall census performance and community relations activities.Design, develop, implement, and direct the business development strategic goals, philosophy, policies, procedures, and systems for the Business Development Department and the facility.Developed and launched a new social platform News Series (#RIMNEWS) to creatively increase brand awareness and engagement.

Alpharetta, Georgia, United States

Provide leadership and oversee administrative and clinical operations.Responsible for quality and quantity of services provided.Provide clinical therapy to the 'working age' population.Responsible for overall brand development and awareness.Responsible for clinical practice sustainability and performance.Hire, train, and develop clinical and administrative personnel.

Alpharetta, Georgia

• Drive the mission and vision of the Outdo Yourself Education Academy.• Develop products and services which help people and organizations grow and improve.• Oversee and drive the company’s short and long-term operational strategies.• Responsible for the overall sustainability and success of the company.• Oversee and support the Executive Leadership team and other personnel.

• Trained, Supported, and Led the admissions department team.• Used EMR & CRM programs to support departmental efforts.• Interfaced with internal and external sources to ensure quality service provision.• Oversaw regional business development strategies and operations.• Remained abreast of industry trends and developed actions to remain relevant & competitive.• Was responsible for departmental continuous quality improvement.• Aided prospective residents, their supporters, & referral sources in understanding and navigating the admissions process.• Developed procedures which ensured positive first impressions among clients & stakeholders.• Utilized strategic analysis processes which discovered and improved 3 ineffective departmental practices!• Facilitated the development of a comprehensive departmental Standard Operating Procedure Manual.

Greater Atlanta Area

• Established and maintained business relationships with potential and existing referral sources.• Assisted in the development and implementation of organizational marketing strategies.• Managed a 3 State Territory wherein I attend meetings, facilitate presentations, and cultivate business relationships.• Used CRM Software to support and enhance marketing efforts.• Supported community members, families, and referral sources in understanding and navigating the pre-admission process for psychiatric residential treatment services.• Remained abreast of industry trends and suggest strategies to remain competitive.• Regularly exceeded business development goals by an average of 75%, and on an occasion by 450%.

Alpharetta, Ga

Instructed an array of online college courses within Ashford University's Forbes School of Business and Human Service Departments.• Instructed courses in Business, Personnel Management, Psychology & Human Services.• Assigned grades, reviewed student assignments and provided constructive feedback.• Facilitated classroom discussions and exercises which developed critical thinking skills.• Participated in faculty forums and offered suggestions for institutional improvement.

• Oversaw daily operation of a student success and leadership development program.• Developed program’s logo, operational procedures and 20-page student handbook.• Coordinated engaging activities which promoted student’s personal and academic success.• Interfaced with various school departments to ensure comprehensive program functining.• Increased student involvement and engagement by 300% within one semester.• Developed & oversaw faculty/staff mentor initiative which supported student success.• Selected by the Executive Dean to provide professional mentoring to select employees.• Achieved a 95% program satisfaction score from surveyed student participants.

Alpharetta, Georgia

Oversaw administrative and executive operations.• Developed organizational structure and operating procedures• Achieved #1 Google search ranking within 1 month of startup & maintained it for 9 yrs.• Oversaw new product development and project management execution.• Oversaw Quality Assurance Program & Customer Service Operations.• Was responsible for new business development and customer relationship management.• Designed marketing strategies which resulted in continuous annual business growth.• Facilitated strategy & advisory team meetings and managed fiscal operations.• Founded and successfully grew the company and later sold it to a retail industry leader.

Oversaw the administration & operation of human service offices within an assigned region.• Supervised managers and licensing staff & oversaw quality/quantity of services provided.• Was responsible for broad oversight & compliance of 60+ licensed Therapeutic Foster Homes.• Was responsible for ensuring that services met accrediting & regulatory standards.• Developed multi-functional census board which improved operational efficiency.• Developed and Oversaw Quality Assurance & Customer Satisfaction Strategies.• Implemented marketing strategies which increased regional census by 40%.• Instituted operational strategies which decreased client turnover by 30%.• Led region from fifth (5th) place to first (1st) place in overall service productivity.

Oversaw the administration & operation of a 120-bed behavioral-health facility.• Broadly oversaw the work of 100 full-time employees with eight (8) direct reports.• Ensured facility’s compliance with staff/client ratios and management credentials.• Developed & implemented an employee work-schedule which reduced overtime by 60%.• Oversaw Quality Assurance services and managed customer relationships.• Oversaw new-hire orientation and staff training/development program.• Managed the facility's annual budget & developed monthly financial forecasts.• Provided functional family therapy for a select group of clients.

Greater San Diego Area

Served as the physical plant manager for a transitional living program.• Served as after-hours administrator & oversaw risk management program.• Coordinated the work of five (5) contracted service providers.• Earned “Employee of the Year” award after only 7 months of employment.

Greater Los Angeles Area

Oversaw multi-site human service agency which managed various government contracts.• Managed daily operations of 35 employee multi-site human service agency.• Wrote proposals for and was awarded six (6) government service contracts.• Coordinated fundraising activities and oversaw community relations activities.• Recruited, hired and trained professional and technical employees.

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Member: Alpha Phi Alpha Fraternity, Inc.

Master Of Business Administration (M.B.A.), Executive Management & Organizational Leadership

Master Of Science In Counseling (M.S.), Marriage Family & Child Therapy

Activities and Societies: Registered Marriage, Family & Child Therapist