Joe Onufer | Customer Success Manager & Business Development ⌨ joe.onufer@cox.net ☎ 949.291.0349Web: academictechventures.com“Its hard to wait around for something you know might never happen; but its harder to give up when you know its everything you want.” – UnknownLike most everybody I get up in the morning put one foot in front of the other and after my coffee get ready to take on the challenges, success and failures that life puts in front of all of us all on a daily basis. My primary motivation is to take care of my family and try to ensure that my children have a better life than their parents.What I do is as a Customer Success Manager is evaluate client's business needs and provide comprehensive solutions to achieve business objectives for Enterprise and SMB accounts. I follow through getting clients issues resolved and can bring a team of SME's together quickly in matters of escalation. My exemplary client relations have resulted in repeat business, increased revenue and client satisfaction. My years working for great companies such as DuPont, EDS and Kronos Inc. have exposed me to many complex situations. Successfully navigating through those situations has provided me a unique ability to navigate that fine line between doing right by the client and my employer. This isn't something you can learn by reading a book or by attending a seminar; it is a skill which is learned and perfected. How I do it is to take ownership, deliver and gain the clients respect acting as a trusted advisor and internal voice of the client. ★ Accomplishments ★■ Relationship Building, Customer Success■ Enterprise Software Sales■ New Business Development■ SaaS & Cloud Offerings Recruiters, hiring managers, and HR specialists, connect with me to gain access to my network!================================LION - LinkedIn Open Networker - Invitations To Connect Welcome!================================
Listed skills include Business Analysis, Crm, Enterprise Software, Saas, and 34 others.