Joe Onufer. Lion Email and Phone Number
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Joe Onufer | Customer Success Manager & Business Development ⌨ joe.onufer@cox.net ☎ 949.291.0349Web: academictechventures.com“Its hard to wait around for something you know might never happen; but its harder to give up when you know its everything you want.” – UnknownLike most everybody I get up in the morning put one foot in front of the other and after my coffee get ready to take on the challenges, success and failures that life puts in front of all of us all on a daily basis. My primary motivation is to take care of my family and try to ensure that my children have a better life than their parents.What I do is as a Customer Success Manager is evaluate client's business needs and provide comprehensive solutions to achieve business objectives for Enterprise and SMB accounts. I follow through getting clients issues resolved and can bring a team of SME's together quickly in matters of escalation. My exemplary client relations have resulted in repeat business, increased revenue and client satisfaction. My years working for great companies such as DuPont, EDS and Kronos Inc. have exposed me to many complex situations. Successfully navigating through those situations has provided me a unique ability to navigate that fine line between doing right by the client and my employer. This isn't something you can learn by reading a book or by attending a seminar; it is a skill which is learned and perfected. How I do it is to take ownership, deliver and gain the clients respect acting as a trusted advisor and internal voice of the client. ★ Accomplishments ★■ Relationship Building, Customer Success■ Enterprise Software Sales■ New Business Development■ SaaS & Cloud Offerings Recruiters, hiring managers, and HR specialists, connect with me to gain access to my network!================================LION - LinkedIn Open Networker - Invitations To Connect Welcome!================================
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Business PartnerAcademic Technology Ventures Nov 2015 - PresentAcademic Technology Ventures thrives on discovering novel technologies and taking them to the marketplace. We are fueled by a passion to make the world a better place by bringing these inventions to life.We encourage researchers, scientists and professors’ drive for creative freedom by starting tech companies from top research. These businesses dramatically improve our communities for generations. Academic Technology Ventures offers a collaborative approach where everyone wins.
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Director, Customer SuccessHelpware Mar 2016 - Jul 2018Lexington, Kentucky, UsAs Customer Success Manager I own the overall relationship with my assigned clients. Acting as a strategic advisor and internal voice of the client I drive the Helpware services portfolio ensuring that the client receives an experience that not only meets but exceeds their expectations. I work with the clients to establish a roadmap to identify critical goals or other key performance indicators and aid the customer in achieving their goals. At Helpware, we treat our clients as partners and view their success as our success. -
PrincipalIndependent Consultant Jan 2015 - Dec 2015Consulted for the development of a Project Management Office (PMO) while performing business development which resulted in new business.
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Solution Portfolio Consultant | Professional Services & Cloud Solutions Sales |Kronos Inc. Aug 2008 - Oct 2014Lowell, Ma, UsKronos Inc., provides human capital management solutions (Time & Attendance, HR, Payroll) for SMB and Enterprise clients.In this role, I effectively led the Corporation’s professional services sales effort, resulting in winning a net new $7M contract, the largest win in the vertical public sector. I also devised a Statement of Work that detailed the scope of services for Enterprise SMB, HR, Payroll, Talent Management, time and attendance solutions for the Public Sector, Retail, S&D, Manufacturing, and Healthcare verticals. Additionally, I served as a Professional Services lead for RFI/RFP responses.◆ Garnered an exceptional level of acceptance for innovative cloud and SaaS offerings within existing customer base; closed $2.5M in onsite service sales to Hosted/SaaS migrations in three years.◆ Performed at or above plan of $2.25M annually; consistently exceeded company’s annual forecast:► FY 2013 and 2014: Achieved 108% quota attainment► FY 2012: Achieved 113% quota attainment ► FY 2011 and 2009: Achieved 110% quota attainment► FY 2010: Achieved 106% quota attainment► FY 2008: Achieved 124% quota attainment -
Client Relationship Manager | Enterprise Software Sales | Business Development | Account ManagementKronos Inc. Sep 2005 - Aug 2008Lowell, Ma, UsAs Client Relationship Manager, I acted as a sole point of contact for marquee clients, serving to bridge the gap between clients and the various Kronos organizations. I liaised as a trusted advisor to drive accountability and commitment in resolving serious issues that impacted business. ◆ Offered clientele with a product/professional solutions roadmap that supported clients’ respective current and future objectives. ◆ Recognized customer issues and sold products and/or professional services to rectify concerns and further enrich levels of fulfilment and retention.
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Managing Consultant | Professional Services Sales | Solution Selling | New Business DevelopmentElectronic Data Systems (Eds) Jul 2004 - Aug 2005West Hartford, UsEDS is a professional service firm offering a portfolio of information technology & related services worldwide. Here I played a pivotal role in defining requirements for custom application development, process improvement, system integration and client software solutions. I served as an active member of the sales pursuit team. ◆ Offered clients information pertaining to professional services, methodology and delivery strategies.◆ Recognized as a Professional Services Representative for RFP responses and various new business opportunities that served to benefit Electronic Data Systems as a whole. -
Practice Manager | New Business Development | Team Management & LeadershipElectronic Data Systems (Eds) Jan 1995 - Jul 2004West Hartford, UsIn this position, I directed a team of 40 Professional Services Consultants consisting of Project Managers, Developers, Solution Architects, DBAs and Business Analysts as well as dotted line reporting to Regional Sales Manager. I generated net new sales and fully owned client accounts from inception through closing processes. I also deployed assets to Consultants that had the skills and knowledge needed to achieve success. ◆ Assumed full P&L responsibility for a Southern California consulting organization; included hiring, recruitment, performance review and career counseling duties.◆ Expanded consulting practice by playing an active role in new business pursuits; yielded an increased client base within Southern California and increased revenue by $9.3M within three years.◆ Managed partner relationship and reseller contract with IBM.◆ Advanced from role to take on a Program Manager responsibility for the Communications Industry Group; handled project delivery in accordance with budget, scope, workflow and client expectations.► Executed project plans for multi-million dollar projects for renowned clients including Dow Jones, The New York Times, The Orange County Register and A..H. Belo Corporation.► Grew Tivoli software and services revenue at The Orange County Register by $1M dollars through the identification of network monitoring and software distribution issues.► Led project team that drove sales force automation for 400 users at The Boston Globe.
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Director, Support Services | Key Account Management | Team LeadershipDupont Publishing Division 1983 - 1995DuPont is a science company dedicated to solving challenging global problems, while creating measurable and meaningful value for its customers, employees and shareholders.At DuPont I managed a staff of 16 customer service representatives charged with delivering technical and administrative support of new and existing clients worldwide. I partnered with Finance and Senior Management to establish new revenue sources through software support contracts. ◆ Served as project manager and consultant, overseeing all aspects of implementation of editorial and classified software solutions for the newspaper industry. ◆ Formulated and executed project plans for multi-million dollar projects for clients including Dow Jones, The New York Times Corporation, The Orange County Register and A..H. Belo Corporation.
Joe Onufer. Lion Skills
Joe Onufer. Lion Education Details
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State University Of New York At PlattsburghComputer Science With Business Emphasis -
Sullivan County Community CollegeCivil Engineering
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Plainedge High SchoolHigh School
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Plainedge High School
Frequently Asked Questions about Joe Onufer. Lion
What company does Joe Onufer. Lion work for?
Joe Onufer. Lion works for Academic Technology Ventures
What is Joe Onufer. Lion's role at the current company?
Joe Onufer. Lion's current role is Business Partner at Academic Technology Ventures.
What is Joe Onufer. Lion's email address?
Joe Onufer. Lion's email address is jo****@****cox.net
What is Joe Onufer. Lion's direct phone number?
Joe Onufer. Lion's direct phone number is +194929*****
What schools did Joe Onufer. Lion attend?
Joe Onufer. Lion attended State University Of New York At Plattsburgh, Sullivan County Community College, Plainedge High School, Plainedge High School.
What are some of Joe Onufer. Lion's interests?
Joe Onufer. Lion has interest in Children, Economic Empowerment, Politics, Education, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Joe Onufer. Lion known for?
Joe Onufer. Lion has skills like Business Analysis, Crm, Enterprise Software, Saas, Professional Services, Pre Sales, New Business Development, Account Management, Sales, Program Management, Business Development, Integration.
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