• Customer advocate assisting in the fulfillment of Business IT goals through digital transformation.• Client liaison fostering the establishment of a secure and trusted client relationship to achieve business growth.• Managing the delivery of Business and IT Service Offerings in the Automotive, Financial and Beverage Industries.• Created business strategies to successfully achieve client’s goals by interfacing with Client’s C-Level.

• Improved organization’s efficiency and sales RFP and RFI response time by enhancing existing governing process.• Led collaboration with Visualization CoE to respond to client's RFPs leading to a 20%+ growth in new RFP wins.• Led Client’s Disaster Recovery (DR) and High Availability (HA) enterprise inventory assessment.• Led Client’s AWS On-Premise data migration and Cloud Agile Delivery for their free-style beverage system.

• Directed IT Consulting and Business Process Improvement Offerings for Client’s Communication and M&E division.• Collaborated with Cognizant Consulting and Client’s Automotive teams to create Client Strategy enabling continued growth.• Collaborated with Cognizant’s Solution Practices and secured $12M in growth with Client’s Supply Chain Services.• Expanded access and streamlined Client’s EDW operational reporting using Oracle’s OBIEE, Tableau, and MicroStrategy.• Managed 100+ member-global IT delivery and professional services account for the Communications sector.• Secured forecast revenue and profitability targets YoY, achieving 90% of customer satisfaction.• Partnered with Client’s Automotive division to provide QA Testing to their wholesale inventory services division.• Spearheaded RFP responses and generated 300+ Contracts and Change Orders in response to Client’s Supply Chain needs.• Managed delivery, implementation, and sustainability of IT Enterprise Business Intelligence (EBI) Solutions.• Collaborated with Client and Think Analytics vendor in the creation of a streaming video Recommendation Engine.• Managed development, deployment and maintenance of Client’s Data Warehouse BI Delivery Projects.• Mentored Project Managers on client’s Project Management Lifecycle (PMLC), budgeting, and risk mitigation.

• Provided Revenue Assurance and Reconciliation Solutions eliminating Order-to-Billing process inefficiencies.• Achieved 20% reduction in product catalog through the product rationalization of Sprint’s 4G Product line.• Captured $435K in cost savings for Client by eliminating ordering-to-settlement synchronization inefficiencies.• Implemented Enterprise Data Integration of T-Mobile’s M&A of Puerto Rico’s SunCom Wireless for network expansion

• Led vendors’ cross-functional teams through delivery of products and services for residential and business subscribers.• Improved CSat by assessing Call Center stats and implementing BPI initiatives to resolve IVR service inefficiencies.• Designed Knowledge Management System (iManage) enabling employees to leverage and standardize their knowledge.• Managed System Integration of a $21.5M Usage, Collection, and Mediation enhancement to the CRIS Billing System

• Provided Emergency Medical Care to the United States of America Armed Forces.• Supervised resources in providing Emergency Medical Care.

Providing Emergency Medical Care to the United States Armed Forces