Joseph Poirier's Location
Austin, Texas, United States, United States
Joseph Poirier's Contact Details
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About Joseph Poirier
Seasoned leader with a variety of experience managing software development, quality assurance, user experience, customer support and production data center operations teams. History of building strong, self-directed teams that deliver projects on schedule while also innovating new solutions through continuous improvement.
Joseph Poirier's Current Company Details
Joseph Poirier Work Experience Details
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Vice President, EngineeringBazaarvoice Jan 2020 - PresentAustin, Texas, UsLeading all development teams across North America. Responsible for our data insights and reporting feature teams, primary data storage and streaming denormalization technology, and cross-team platform services. Delivering revolutionary product features into user-generated content that help our clients gain new insights into their products, driven by our big data analytics platform coupled with machine-learning models.Directing an initiative to design and deploy a next-generation internal API that all feature applications can use to interact with our substantial consumer-generated content in a common and consistent fashion.Primary ownership of all Engineering cloud hosting cost oversight and financial forecasting, totaling over $10 million across several large third-party vendors, including our primary cloud hosting provider, our content delivery network, metrics and monitoring providers, logging providers, and many other vendors.
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Senior Director, EngineeringBazaarvoice Jun 2019 - Dec 2019Austin, Texas, UsLed our Cloud Core team, responsible for all cross-team platform services and display infrastructure at Bazaarvoice. This included all primary databases, search indexing technology, hosted and API display infrastructure, shared supporting infrastructure / containerized environments, and hosting cost oversight, supporting 25+ development teams within Engineering delivering 50+ microservices.Guided greenfield development of a centralized, streaming data denormalization platform based on Apache Kafka, intended to unify all downstream services onto a common set of business rules and replace our existing disparate search indexing clusters.
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Director, EngineeringBazaarvoice Jun 2017 - May 2019Austin, Texas, UsLed the migration of all of Bazaarvoice's primary databases from several co-location providers to the cloud, across multiple teams and hundreds of servers, with virtually no downtime. Simplified and unified operations while lowering overall hosting costs.Spearheaded the migration of Bazaarvoice's content delivery network to the cloud, dropping costs substantially while increasing visibility into individual client content delivery performance.Drove technical simplification and consolidation initiatives that delivered $2 million in cost savings to corporate EBITYA over a two year period.
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Senior Development ManagerBazaarvoice Apr 2014 - May 2017Austin, Texas, UsLed infrastructure-wide migration of Bazaarvoice's Client Admin UI from various co-location facilities to the cloud, involving multiple teams and hundreds of servers.Open-sourced Bazaarvoice's EmoDB, a globally distributed JSON key/value store, which offers globally consistent snapshots and a built-in streaming data platform, allowing Bazaarvoice to serve a billion Black Friday shoppers.
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Director, Software DevelopmentBlackbaud Apr 2013 - Feb 2014Charleston, South Carolina, UsLed Build/Tools development team responsible for Blackbaud's Luminate Online product. This role encompassed Luminate Online build processes and QA test systems as well as sales demo, partner, training, support and data integration sites. Managed major migration from local physical machines to Amazon Web Services (AWS) instances for increased elasticity and deployment standardization. Renegotiated vendor contracts for cost savings. -
Director, Production It And Engineering ToolsBlackbaud Aug 2012 - Mar 2013Charleston, South Carolina, UsLed the team responsible for the 24x7 operation of Blackbaud's Luminate Online (formerly Convio's Luminate Online SaaS product) production IT system serving 1,800+ nonprofit clients. Reassigned team responsibilities to improve team synergies, introduced team workload management tools, and improved communication between IT and Support/Services/Account Management. Available for on-call escalations. Actively managed major production platform upgrade project through final integration, performance testing, and initial phases of phased rollout.Additionally, continued to lead the Build/Tools team within Engineering. Began the movement of QA test systems from local physical machines into the Amazon (AWS) cloud, as well as deployment of QA test systems for integrations of Luminate Online with other CRM solutions.
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Director, Engineering ServicesBlackbaud May 2012 - Jul 2012Charleston, South Carolina, UsBlackbaud is the leading provider of nonprofit software and services, with thousands of nonprofit clients and worldwide reach.Blackbaud acquired Convio in May 2012.
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Director, Engineering ServicesConvio, Inc. Jul 2005 - May 2012Oversaw all supporting services within Engineering, including User Experience, Build/Tools, Technical Writing, as well as a Software Development team that focused on performance and scalability.Managed development of a 24x7 web-based system loading hundreds of test sites across dozens of servers that ran tens of thousands of automated tests nightly, focusing on continuous improvement and ever-increasing Dev/QA productivity.Began leading Convio's User Experience (UX) team in 2008. Integrated it much more closely with Engineering and Product Management. Increased UX involvement in new feature development from 50% to 100%, guided increased user research activities, and led improvements of the client experience via UX enhancements across the product. Established Convio's onscreen text and online help translation process into French and Spanish. Worked closely with a third-party translation service to develop a simultaneous release process across three languages.
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Manager, EngineeringConvio, Inc. Oct 2000 - Jul 2005Convio provided web-based Software as a Service (SaaS) solutions and Internet consulting services to charitable organizations.Initially managed half of the Engineering team, including oversight of the Build/Tools Team. Established most of Convio's original client site upgrade system that updated hundreds of client sites while preserving client customizations.Given responsibility for Customer Support in 2002, growing the Customer Support team from 1 to 4 support analysts over 3 years, overseeing the successful installation of Convio's first web-based customer support system, and finally transitioning the team to a dedicated Manager of Customer Support in 2004.Re-expanded Quality Assurance in 2003, first establishing a dedicated team of QA engineers. Oversaw expansion of the QA team offshore to a 12-person team beginning in 2004. Taught the offshore QA team about the operation of Convio's test systems, established procedures and test plan outlines for the team, and coordinated their work with the rest of the onshore QA team.
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Senior ManagerTivoli Systems / Ibm Jul 1998 - Oct 2000Developed Tivoli's Boot Camp program, a rotational program for elite college hires. Created the program from scratch. Staffed a core initial team and built a program that was considered a model of new hire development within Tivoli and IBM. Over a one and a half year period, hired 16 full-time employees and 31 interns. Achieved an intern to full-time conversion rate of 40%, and an intern return rate of 100%.Prior to the leading the Tivoli Boot Camp, I managed a team of developers and technical writers to deliver a set of scripts, tools, and docs for Tivoli customers to use to implement migrations for the Tivoli Enterprise 3.6 release. Released the product after an aggressive seven-month target deadline.
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Senior EngineerTivoli Systems / Ibm Apr 1997 - Jul 1998Tivoli was a division within IBM Software Group that developed a suite of systems management software products for large customers.Joined Tivoli as a Java programmer, working on a Java-based, multithreaded tool that allowed Tivoli software to be installed to hundreds of remote clients in parallel. Led development of the first Early Support Program (a high-touch beta program) conducted at Tivoli. Coordinated the development team to a set of aggressive milestones, wrote user education documentation, and taught the program to customers and consultants working the field. This pilot program was used as the model for future Early Support Programs at Tivoli.
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Senior TrainerCompu-Train, Inc Jul 1995 - Apr 1997Compu-Train was a privately owned software training firm serving the northwest Indiana area.Educated corporate clients and individual customers in a wide variety of software packages, specializing in spreadsheets, databases and relational database design and Internet topics. Consulted with clients on various programming projects.
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Senior Engineer / Project LeadSynergis, Inc. Sep 1991 - Jul 1995Synergis was a private software company that developed telecommunications network optimization software for large telecom clients.Led a new product release of a Windows-based wide-area telecommunications network optimization package. Introduced object-oriented techniques and structured design into the organization and migrated the product from C to C++.
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System AdministratorPurdue University Computer Science Dept. Apr 1991 - Aug 1991West Lafayette, In, UsSystems administrator for Silicon Graphics workstations. Gained Unix administration experience.
Joseph Poirier Skills
Saas
Enterprise Software
Software Development
Cloud Computing
Agile Methodologies
Software Engineering
Scrum
Java
Web Applications
Subversion
Unix
Scalability
Databases
Perl
Software Design
Software Project Management
Sql
User Experience
Xml
Linux
Distributed Systems
Software As A Service
College Recruiting
System Design
System Architecture
Data Center
Web Development
Software Documentation
Joseph Poirier Education Details
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Purdue UniversityComputer Science
Frequently Asked Questions about Joseph Poirier
What company does Joseph Poirier work for?
Joseph Poirier works for Bazaarvoice
What is Joseph Poirier's role at the current company?
Joseph Poirier's current role is Vice President, Engineering at Bazaarvoice.
What is Joseph Poirier's email address?
Joseph Poirier's email address is jp****@****ine.net
What is Joseph Poirier's direct phone number?
Joseph Poirier's direct phone number is +151277*****
What schools did Joseph Poirier attend?
Joseph Poirier attended Purdue University.
What skills is Joseph Poirier known for?
Joseph Poirier has skills like Saas, Enterprise Software, Software Development, Cloud Computing, Agile Methodologies, Software Engineering, Scrum, Java, Web Applications, Subversion, Unix, Scalability.
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