Manage all aspects of maintenance, repair, and replacement of entirety of equipment and mechanical infrastructure of The Farm. Develop and implement new processes and SOP’s to create greater efficiencies while decreasing expenses. Monitor and maintain all facets of the IT infrastructure in an effort to prevent major system failures or outages of any such systems. Manage, and develop when necessary, any vendor relationships for all needs that cannot be met by internal staff. Implement then… Show more Manage all aspects of maintenance, repair, and replacement of entirety of equipment and mechanical infrastructure of The Farm. Develop and implement new processes and SOP’s to create greater efficiencies while decreasing expenses. Monitor and maintain all facets of the IT infrastructure in an effort to prevent major system failures or outages of any such systems. Manage, and develop when necessary, any vendor relationships for all needs that cannot be met by internal staff. Implement then train staff in the use of new technologies, tools and, processes put in place to improve business functions. Manage the research and purchase of most business needs, including all office supplies to major equipment. Research, purchase, and implement use of new equipment such as sound devices, lighting, etc. to enhance guest and client experiences when visiting The Farm or vacation rental units. Guide the lodging practices and procedures that govern the pricing, processes, maintenance, cleaning, etc. of 11 vacation rental units. Show less

I currently enjoy assisting potential guests and annual passholders with all of their ticketing and hotel booking needs for Biltmore. I share the opportunity to visit the nation's largest home with the world. I also provide assistance with guests wishing to spend time in our four star, four diamond luxury hotel, The Inn on Biltmore Estate, as well as our more casual, contemporary offering, The Village Hotel on Biltmore Estate. Whether you are looking for pampered luxury, a walk through… Show more I currently enjoy assisting potential guests and annual passholders with all of their ticketing and hotel booking needs for Biltmore. I share the opportunity to visit the nation's largest home with the world. I also provide assistance with guests wishing to spend time in our four star, four diamond luxury hotel, The Inn on Biltmore Estate, as well as our more casual, contemporary offering, The Village Hotel on Biltmore Estate. Whether you are looking for pampered luxury, a walk through history, or a brisk hike, I can assist you. Show less

Acted as the manager of all event logistics for the Fitton Center for Creative Arts. Sourced needed products and services to make the Fitton Center a world class venue for both those inside the Fitton Center and rental clients. Oversaw the recreation of the preferred catering system to support both the Fitton Center and the caterers. Reduced overall expenses by nearly 75%. Oversaw a reduction of inventory by over 60% reducing massive waste from expiration and spoiling. Improved services by… Show more Acted as the manager of all event logistics for the Fitton Center for Creative Arts. Sourced needed products and services to make the Fitton Center a world class venue for both those inside the Fitton Center and rental clients. Oversaw the recreation of the preferred catering system to support both the Fitton Center and the caterers. Reduced overall expenses by nearly 75%. Oversaw a reduction of inventory by over 60% reducing massive waste from expiration and spoiling. Improved services by strategically introduced various new systems to streamline labor intensive elements and add quality and efficiency to service. Encouraged increased sales of concessions by offering a consistent presence and standardized list of products. Developed strategic relationships with vendors to secure complimentary use of various tools to improve service and create higher quality product offerings. Streamlined booking processes for rental clients and internally. Re-evaluated and updated all contracts to allow best practices and protections for the organization. Show less

Market to members, organizations, and not for profits top quality banquet/meeting/entertainment events to achieve max facility use and pre-determined revenue goals; generate banquet event orders for all booked events and coordinate menu offerings with culinary staff; solve customer/guest concerns, problems, unusual requests; continuously monitor with client event changes and needs till successful conclusion; solicit detailed feedback from client regarding event satisfactions on every detail… Show more Market to members, organizations, and not for profits top quality banquet/meeting/entertainment events to achieve max facility use and pre-determined revenue goals; generate banquet event orders for all booked events and coordinate menu offerings with culinary staff; solve customer/guest concerns, problems, unusual requests; continuously monitor with client event changes and needs till successful conclusion; solicit detailed feedback from client regarding event satisfactions on every detail from facility appearance to parking lot exit and provide recommendations to staff for future event considerations; insure client billings are proper and as anticipated and assist with payment facilitation. Show less

Developed and proposed marketing programs to increase bookings; Streamlined procedures to expedite booking of income and expense budgets for events; created IT tools and trained staff to use in order to determine accurate and progress tracking ability of cash flow and income details on daily, weekly, monthly basis; provided capability to allow for off-site booking; represented facility capabilities and benefits to professional organizations including Chamber of Commerce, NKY CVB, Perfect… Show more Developed and proposed marketing programs to increase bookings; Streamlined procedures to expedite booking of income and expense budgets for events; created IT tools and trained staff to use in order to determine accurate and progress tracking ability of cash flow and income details on daily, weekly, monthly basis; provided capability to allow for off-site booking; represented facility capabilities and benefits to professional organizations including Chamber of Commerce, NKY CVB, Perfect Wedding Guide. Show less

Managed space allocations for entire facility; booked, coordinated, and managed all facility rentals to accomplish revenue budget; led team to plan for all internal events surrounding exhibition openings and fundraisers; coordinated with visitor services to facilitate equitable and affordable ticketing agreements; established and improved preferred vendor contracts to increase revenues; managed all alcohol purchases and inventories; cultivated and managed relationships with all event related… Show more Managed space allocations for entire facility; booked, coordinated, and managed all facility rentals to accomplish revenue budget; led team to plan for all internal events surrounding exhibition openings and fundraisers; coordinated with visitor services to facilitate equitable and affordable ticketing agreements; established and improved preferred vendor contracts to increase revenues; managed all alcohol purchases and inventories; cultivated and managed relationships with all event related vendors. Show less

Booked, coordinated and managed group events for 11 production season to achieve income budgets; monitored, maintained, and published event and subscriber appreciation data and facility requests; expanded visibility through event networking, marketing efforts, group promotions, organization memberships, and attendance at local meetings.

Performed customized real estate services including selling, buying, residence staging to a growing clientele of referred customers; developed and maintained detailed database with regular contact with former customers; developed long term relationships with customers resulting in repeat and referral business to drive new business in a more cost effective and less labor intensive manner; developed specialized and effective staging strategies of client’s homes to minimize marketing time and… Show more Performed customized real estate services including selling, buying, residence staging to a growing clientele of referred customers; developed and maintained detailed database with regular contact with former customers; developed long term relationships with customers resulting in repeat and referral business to drive new business in a more cost effective and less labor intensive manner; developed specialized and effective staging strategies of client’s homes to minimize marketing time and maximize sale price obtained. Show less

Developed formal training programs for new and transferred agents; developed and implemented computerized information systems required for all new associates; scheduled/planned/implemented incentive programs, marketing events, and agent weekly coaching and business plan development programs.