Joe Pieters, Dcie Email & Phone Number

Ashburn, Va, Us

Redwood City, Ca, Us

Redwood City, Ca, Us

-Lead 1st and 3rd party operations supporting over 100 titles-Engage with customers to understand their needs and gather feedback on our products and services-Drive automation and self-service into the environment as a means of reducing waste and increasing quality-Perform on going capacity management planning for VM environment (CPU, Memory, LUN spaceCoordinating technology installations, upgrades, and maintenance.-Selecting and purchasing new and replacement hardware and software, when necessary.-Ensure protection of data assets by maintaining strict security policies and guidelines

Redwood City, Ca, Us

Supporting multiple sites around the world and ensure that we deliver world class infrastructure to all EA games.Enhanced internal communication between all Data Centers yielding improved collaboration, process alignment, and decreased inconsistency across the enterprise globally.Developed 5 year strategic data center plan including capacity forecasts and capital investments.Negotiated with our vendors to achieve better pricing on products which achieved a cost savings of 1.5 million dollars a year.Strong customer communication skills (interpersonal/oral/written) with an ability to communicate complex technical design concepts and translate into non-technical business solutionsSupervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers

Redwood City, Ca, Us

· Developed a holistic strategy for global standardization along with a culture of self-accountability and customer focus.· Accountable for budget and performance of data center operations and efficiency endeavors such as: consolidations and migrations, outsourcing, and service contracts.· Cultivated partnerships and alliances with internal organizations, customers and third-party service providers that established cohesive working relationships and long-range business strategies.· Hiring, staffing, and team development experience.· Involved in Change management process and approvals for organization · Partnered with other business unit leaders to collaborate and architect games infrastructure builds

Claremont, Nh, Us

•Lead 40+ projects throughout the product delivery lifecycle. Deliverables include development & implementation in AWS & Azure environments, SharePoint Migration, Cloud Assist Security Foundations, Office Moves, and SIP/PRI configuration & cutovers. •Ensures client satisfaction by communicating clear expectations of timelines and deliverables. Accurately assesses situational risk by utilizing risk management principles and impact identification.• Provides project updates to senior executives and consolidates weekly reports for presentation. Reports on project status during departmental meetings to identify key support areas in product delivery.• Assists the Customer Success team with on-boarding and decommissioning of clients. Coordinates client POCs and internal resources to decommission legacy equipment, relocate colocation appliances and determine next steps in system outages.

San Antonio, Texas, Us

• Support seven sites in the Virginia region as well as six other sites across the United States • Manage two managers and eight frontline employees supporting DC operations, and deployments• Collaborate with buyers and demand planners across the business to ensure properly maintained Min/Max levels for asset-tagged equipment• Optimized project success by maintaining all required inventory on hand to meet internal and external deadlines• Improve cycle count to 99.85% first pass yield of a total inventory valued at $120 million• Lead cost savings initiatives that saved over $1 million locally and $5 million globally • Develop talent and created career progression within and outside of the department• Pioneer customer deployments in non-Rackspace (off-premises) data centers that contributed $30 million dollars in revenue per year• Regularly presented business cases to executive leadership for migrations and site closures to ensure business support and funding for critical projects• Streamline processes and provide training to assist in integrating acquired companies into the corporate financial systems • Serve as a global point of contact for Rackspace government solutions deployments; assisting with customer care concerns, and project implementation management• Manage site capacity to ensure growth for new acquisitions and install base customers• Provide fanatical support to colocation customers, addressing requests from simple hardware requirements to complex tools and logistics needs• Manage vendor agreements and contract labor to ensure company and industry standards were maintained for all builds and integration• Partner with the regional director to forecast and set annual budgets for DC operations, and staffing• Manage engineering responsibilities pertaining to StarlinePower busways, various tap box configurations, and cabinet PDU’s• Deploy and maintain BMS systems (Fieldview/Nlyte) for power monitoring, ensuring N+2 redundancy

San Antonio, Texas, Us

• Manage a team of 17 supporting provisioning tasks and DC capacity projects to ensure environments are delivered on schedule and meet customer requirements• Foster an environment for individual development by engaging in training, providing feedback and creating unique opportunities for specialized job duties• Lead company wide initiative to expand colocation services by managing a team to develop processes, plans as well as coordinating and executing private cloud deployments• Collaborate with other teams company wide to improve on-time deliveries of customer contracts• Conduct onsite customer tours and customer audits to improve customer relations• Effectively plan data center infrastructure to maximize efficiency and reduce waste

San Antonio, Texas, Us

• Coordinator with Implementation Team to design the best solutions for customer configurations.• Assign physical locations and IPs for simple configurations, and work with the NETSEC team for complex customer configurations.• Kick-start and lead special projects that increase productivity and streamline processes company-wide.• Participate with senior leadership in meetings pertaining to space and power capacity in the facility.• Configure and establish LAN connectivity and remote access to customer configurations utilizing SSH/Terminal services/Remote Desktop services and Remote access controllers • Serve as a primary technical escalation point for DCOPS Technicians• Review and update process and policy documentation for accuracy and relevance for global alignment

San Antonio, Texas, Us

• Administrate and monitor hosting servers using Windows and Linux based applications• Conduct evaluations and installation of upgrades for Dell and HP servers and net device hardware• Provide technical support for sales and account management staff by promptly responding to ticketed issues for hardware, software and connectivity on servers and net devices• Maintenance network infrastructure by testing and replacing CAT5 and fiber cables, and switches• Point person in data center for Dell RMA process, responsible for training staff on hardware troubleshooting and Dell return procedures• Configure and deploy of storage devices including shared and dedicated SAN, DAS and NAS arrays

San Antonio, Texas, Us

• Effectively maintain top percentages in cycle counting, and reconciling and locating missing product.• Adequately order and maintain stock on non-asset products• Acquired DOSD certification to allow for Dell RMA, permitting direct problem resolution and product replacement• Construct servers required for production, and proposal management• Manage, and reconcile inventory systems to maintain control of imported and exported systems• Generate reports using Oracle to create spreadsheets that compare in store to in service inventory• Communicate effectively with both internal, and external customers, and vendors to verify receipt of product and satisfaction• Conduct bi-weekly cycle counting audits to ensure product inventory is accurate• Research and locate erroneously inventoried product by utilizing database and inventory systems

Bachelor Of Business Administration - Bba, Business Administration (Bs)Concentration Organizational Leadership

A.S., Information Technology