Joe Pieters, Dcie Email & Phone Number

Ashburn, VA, US

Redwood City, CA, US

Redwood City, CA, US

-Lead 1st and 3rd party operations supporting over 100 titles-Engage with customers to understand their needs and gather feedback on our products and services-Drive automation and self-service into the environment as a means of reducing waste and increasing quality-Perform on going capacity management planning for VM environment (CPU, Memory, LUN.

Redwood City, CA, US

Supporting multiple sites around the world and ensure that we deliver world class infrastructure to all EA games.Enhanced internal communication between all Data Centers yielding improved collaboration, process alignment, and decreased inconsistency across the enterprise globally.Developed 5 year strategic data center plan including capacity forecasts and.

Redwood City, CA, US

· Developed a holistic strategy for global standardization along with a culture of self-accountability and customer focus.· Accountable for budget and performance of data center operations and efficiency endeavors such as: consolidations and migrations, outsourcing, and service contracts.· Cultivated partnerships and alliances with internal organizations.

Claremont, NH, US

• Lead 40+ projects throughout the product delivery lifecycle. Deliverables include development & implementation in AWS & Azure environments, SharePoint Migration, Cloud Assist Security Foundations, Office Moves, and.
• Ensures client satisfaction by communicating clear expectations of timelines and deliverables. Accurately assesses situational risk by utilizing risk management principles and impact identification.
• Provides project updates to senior executives and consolidates weekly reports for presentation. Reports on project status during departmental meetings to identify key support areas in product delivery.
• Assists the Customer Success team with on-boarding and decommissioning of clients. Coordinates client POCs and internal resources to decommission legacy equipment, relocate colocation appliances and determine next.

San Antonio, Texas, US

• Support seven sites in the Virginia region as well as six other sites across the United States
• Manage two managers and eight frontline employees supporting DC operations, and deployments
• Collaborate with buyers and demand planners across the business to ensure properly maintained Min/Max levels for asset-tagged equipment
• Optimized project success by maintaining all required inventory on hand to meet internal and external deadlines
• Improve cycle count to 99.85% first pass yield of a total inventory valued at $120 million
• Lead cost savings initiatives that saved over $1 million locally and $5 million globally

San Antonio, Texas, US

• Manage a team of 17 supporting provisioning tasks and DC capacity projects to ensure environments are delivered on schedule and meet customer requirements
• Foster an environment for individual development by engaging in training, providing feedback and creating unique opportunities for specialized job duties
• Lead company wide initiative to expand colocation services by managing a team to develop processes, plans as well as coordinating and executing private cloud deployments
• Collaborate with other teams company wide to improve on-time deliveries of customer contracts
• Conduct onsite customer tours and customer audits to improve customer relations
• Effectively plan data center infrastructure to maximize efficiency and reduce waste

San Antonio, Texas, US

• Coordinator with Implementation Team to design the best solutions for customer configurations.
• Assign physical locations and IPs for simple configurations, and work with the NETSEC team for complex customer configurations.
• Kick-start and lead special projects that increase productivity and streamline processes company-wide.
• Participate with senior leadership in meetings pertaining to space and power capacity in the facility.
• Configure and establish LAN connectivity and remote access to customer configurations utilizing SSH/Terminal services/Remote Desktop services and Remote access controllers
• Serve as a primary technical escalation point for DCOPS Technicians

San Antonio, Texas, US

• Administrate and monitor hosting servers using Windows and Linux based applications
• Conduct evaluations and installation of upgrades for Dell and HP servers and net device hardware
• Provide technical support for sales and account management staff by promptly responding to ticketed issues for hardware, software and connectivity on servers and net devices
• Maintenance network infrastructure by testing and replacing CAT5 and fiber cables, and switches
• Point person in data center for Dell RMA process, responsible for training staff on hardware troubleshooting and Dell return procedures
• Configure and deploy of storage devices including shared and dedicated SAN, DAS and NAS arrays

San Antonio, Texas, US

• Effectively maintain top percentages in cycle counting, and reconciling and locating missing product.
• Adequately order and maintain stock on non-asset products
• Acquired DOSD certification to allow for Dell RMA, permitting direct problem resolution and product replacement
• Construct servers required for production, and proposal management
• Manage, and reconcile inventory systems to maintain control of imported and exported systems
• Generate reports using Oracle to create spreadsheets that compare in store to in service inventory

Bachelor Of Business Administration - Bba, Business Administration (Bs)Concentration Organizational Leadership

A.S., Information Technology