Joe Pine Email & Phone Number

Aurora, Oh, Us

With James H. Gilmore, Joe Pine cofounded Strategic Horizons LLP, a thinking studio dedicated to helping businesses conceive and design new ways of adding value to their economic offerings.Pine & Gilmore act as provocateurs – planting the seeds of change, challenging traditional business assumptions, pointing out emerging market phenomena, and introducing new sets of questions and frameworks that drive companies to view themselves, and their role in today's competitive reality, from a fresh perspective.Through a variety of Strategic Horizons offerings – including keynote speeches and workshops, multi-day Learning Excursions and Learning Encounters, the annual thinkAbout event, and public and private Experience Economy Expert Certification courses, Pine & Gilmore share models and tools to help clients explore ways to generate economic value.Strategic Horizons clients appreciate not just what we know, but how we think. We bring rich professional and life experiences to our work, as well as specific expertise and unique points of view that can be directly applied to helping clients attain the future they desire. Ultimately, clients hire us because they think differently when they are with us – and continue to do so long afterward.

Lehi, Utah, Us

Stone Mantel is a leading brand and customer experience strategy consulting firm. It specializes in collaborating with clients to solve the biggest brand and experience challenges they face.Stone Mantel offerings are rooted in best research practices, use of our four-phase proprietary methodology (The Mantel Method), a collaborative approach with clients based on decades of combined experience in marketing, business management and branding. Our solutions are designed to drive organizational success by creating meaningful brand and customer experiences, enhancing customer acquisition and retention efforts, supporting product/service innovation and laying the foundation for cultural change and industry evolution.After working closely with Stone Mantel since its founding, Joe Pine joined as Strategic Thought Leader, directly assisting clients in the pursuit of meaningful brand experiences. In addition to his ongoing writing and speaking work with his firm Strategic Horizons, Joe now contributes the vision, ideas, and thinking tools from his entire body of work in the context of Stone Mantel's offerings, helping clients seek and design new customer experiences founded on deep insights into customer behavior.

Boston, Ma, Us

Part-time Lecturer in the Entrepreneurship and Innovation Group in the D’Amore-McKim School of Business, remotely teaching a summer course on "Creating Value in Today's Experience Economy".

New York, Ny, Us

Every summer Joe Pine teaches the course "Creating Value in the Experience Economy" to Master's students from around the world in Columbia University's Technology Management program.

Cambridge, Ma, Us

Joe Pine joined the Smart Customization group with the MIT Design Lab, a part of the MIT Media Lab, focused on his longstanding thoughts and writings on Mass Customization, which he started with his thesis at the MIT Sloan School of Management.In addition, his investigations into the research and projects within the Media Lab greatly influenced his ideas on how to use digital technology to fuse the real and the virtual, which resulted in his book, Infinite Possibiliity: Creating Customer Value on the Digital Frontier.

Keystone, Colorado, Us

Not content to merely talk about his ideas, Joe Pine works with others to make them a reality. He helped found Starizon Studio, a transformational consulting company, to make a real difference with clients, following them through from experience design to full implementation. As Principal Innovator, he provides extraordinary scholarship, insight, and creativity to the client experience. The idea for Starizon Studio, with its experience design place in Keystone, Colorado, came to Gary Adamson after embracing the concept of the Experience Economy at the very first thinkAbout event – a unique annual gathering that has become Pine & Gilmore’s flagship offering. The company performs client guidance itself as an experience at its Experience Design Place in Keystone, Colorado. Its proprietary Starizon Studio design methodology, the 6-I’s of Experience, takes all facets of experience design – including Mass Customization – into account in order to produce a compelling case for change and an implementable plan of action.The different facets of the approach, like the multiple facets of a diamond, enable its clients to imagine each element of the desired Experience from different angles before the whole is staged. These six design principles provide the basis for transforming commoditized goods and mundane services into engaging experiences not just in the external world of customers, but within the internal world of employees as well.

Armonk, New York, Ny, Us

Joe started his career at IBM in Rochester, Minnesota, in performance analysis, providing guidance to marketing on how well the System/34, System/36, and System/38 performed. He then helped create the first competitive analysis department within IBM.For the launch of the AS/400, he created a group that brought customers and business partners into the actual development process. Because of this innovative activity, customer needs were met more exactly and quality was significantly enhanced – factors that contributed greatly to IBM winning the Malcolm Baldrige National Quality Award in 1990.Joe finished his career at IBM Rochester in strategy where he discovered (from Stan Davis) the concept of Mass Customization. After studying that at MIT, he returned to IBM in a headquarters job in the software group, but quickly gained a position within the IBM Consulting Group at the IBM Advanced Business Institute in Palisades, New York, where he could apply his work on Mass Customization.

Sm, Management Of Technology

Bs, Applied Mathematics

Education record

Headmaster Emeritus, Experience Design