Joseph Pisani Email & Phone Number

Act as a single point of contact via the telephone, email or web for resolution of technology-related issuesDocument customer requests in RemedySupport network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.Interact with customers and peers to diagnose and resolve problemsTroubleshoot, analyze, resolve, track, escalate and accurately document various technical problemsSupport features, functionality, and usage of specific applicationsProvide Level 1 technical support of low to medium complexityProvide input and update to the technical knowledgebase as necessaryAdhere to established policies and procedures. Make sound business decisions, under direction by following documented proceduresReport problems with procedures and makes suggestions for improvementsPerform related duties as assigned or requested

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Create an authentic educational client experience as I guide clients on their wellness journey. Deliver outstanding customer service, product knowledge and engagement fostering a team dynamic.Convey an enthusiasm and passion for the philosophy and values of Herman Miller, our products, and our history.Working together with fellow employees to create a positive, team-oriented atmosphere and a friendly retail environment.Engage with customers in a courteous and knowledgeable manner, exceeding customer expectations. Bring the energy required for a high traffic demonstration environmentProspect for new business by reaching out to new customers, growing existing customers, and developing A&D relationships; build a customer base.Address customer needs in a timely and appropriate manner.Keep in touch and follow up with interested customers/Follow-up all open quotesSuggest solutions or items to customers, based on customer needs and our Herman Miller Fit modelsProcess transactions and sales orders according to company policy.Communicate constructively and courteously with corporate offices when resolving customer issues.Field customer phone inquiries, while providing top-tier customer service.Ensure that visual and experiential standards are always met.Support basic maintenance of the store, including assisting in floor and fixture changes.Assist in coordinating in-shop events, as necessary.Ordering, organizing and maintaining fabric swatch samplesOrdering of suppliesMaintain inventory of marketing collateralReceive and respond to daily deliveries

Engage and qualify outbound leads through internal resources, cold calls and classic prospecting techniques. Effectively and independently distill and deliver product value proposition, articulating the product, integrations and features over the phone and email. Follow the established sales process to manage a high-activity pipeline of leads. Educate applicable executives on full suite of applications.

Engaged and qualified inquiring inbound leads through an internal website and classic prospecting techniques. Effectively and independently distilled and delivered product value proposition, articulating the product, integrations and features over the phone and email. Followed the established sales process to manage a high-activity pipeline of leads. Educated applicable executives on full suite of applications.

Boston, Ma

Responsible for sourcing, recruiting and staffing candidates from on-line and internal databases, contact lists, networking and job postings. Collaborated with client hiring managers to meet staffing needs. Ensured quality of candidate selection and timeliness of hire. Assisted with ad generation and job postings for new business and recruiting sources.

• Prepared and cooked specialty items correspondent to stand • Responsible for inventory and cash/credit card transactions• Efficiently resolved customer dissatisfaction

• Responsible for loading and unloading packages including the placing, pushing, pulling and carrying of the item in an efficient and safe manner • Assisted in the movement of tractor-trailers at the warehouse• Communicated with supervisors to monitor the status of tractor-trailers in route to the warehouse to ensure efficient time for unloading of packages

• Managed seasonal venues including permits, hiring of employees, cleanliness and safety, and assembling and dissembling of venue• Managed high-volume take-out and delivery services • Assisted in the delivery to designated events • Responsible for cash, credit card and gift card reconciliation and disbursement of expenses related to events • Resolved customer dissatisfaction• Maintained relationships with customers and employees

Bachelor Of Science - Bs, Sport Management

Certificate, Coaching