Joe Polk Email and Phone Number

• Provide support, consultation and training for the legal academic community to advance the role of educational technology in legal education and to support the goals of the Duquesne Kline School of Law and the mission of Duquesne University.• Support, maintain and develop Duquesne Kline School of Law courses and community sites in the University Learning Management System.• Develop instructional materials and conduct training on LMS use and functions in order to support administration goals, including Foundations in Online Teaching and Learning (FOTL) objectives in a hybrid learning environment.• Perform Mediasite administration duties, including scheduling courses for classroom recording using established standards and best practices.• Assist faculty in the recording of lectures and content capture using Mosaic and Canvas Studio as part of supporting the overall content recording environment. • Use Camtasia to create, convert and modify content to be used for instructional and communications purposes in Mediasite, LMS, and social media channels.• Administer the electronic assessment platforms (Examsoft and LMS) to develop and maintain assessment files (practice and actual), reports for proctor locations, exam printouts, and grade sheets for faculty.• Participates in tier-one support of classroom audio/visual (AV), faculty, and staff equipment.• Provision of technology in support of special events, continuing legal education (CLE), continuing judicial education (CJE), and other needs as required.• Closely monitors customer relationship management (CRM) tickets in the Law IT queue of the TeamDynamix ticketing system.• Adopt, support and conduct training on academic technologies critical to strategic and administrative needs, including web technologies (CMS/Omni), teleconferencing applications (Zoom), attendance monitoring(Qwickly), desktop capture (MyMediasite/Studio/Camtasia), calendar management(Outlook), and other technologies as needed.

As an entrepreneur, technology specialist, and social media consultant from Mt. Lebanon, PA, I provide clients with individualized, comprehensive, and effective Web-based solutions. With 27 years of experience in a variety of industries including small manufacturing, high technology, services, and consulting, I offer a unique combination of keen business insight and extensive technology knowledge to help you become more competitive in your field.Along with providing technical assistance, search engine optimization, and Web site development services to mid-sized corporations and small businesses, I help clients embrace and execute social media networking strategies by showing them how to become more adept at creating a blog and using platforms such as Facebook, Twitter, and LinkedIn.Fostering positive relationships and collaborating with my clients on projects are the aspects I enjoy most about my profession. Client satisfaction is integral to my success. Whether working for a multimillion dollar corporation like Marconi, plc, or developing a Web site for a small business, I have successfully implemented Web development solutions for a diverse base of employers and clients, each having a different set of goals and challenges.

Results-oriented senior web developer with strong technical and creative acumen. Work collaboratively with a team of web developers and leadership of county departments to:• Provide prompt support for front-end requests such as adding, changing, and removing content daily. • Ensure website content is current and conforms to best practices including optimizing user experience and search engine ranking as well as creating clean and user-friendly interfaces. • Review and analyze Google Analytics reports regularly to identify areas of strength and areas of improvement for each department’s section of the main county website.• Act as a liaison between my department, the Department of Information Technology, and other departments throughout Allegheny County, to help define, develop and prioritize site enhancements.• Provide prompt support to the Elections Division for applications for elections management, elections results and poll worker scheduling.

I teach basic classes on web development/design, search engine optimization, web analytics, social networking for businesses and computer security.

I teach basic classes on web development/design, search engine optimization, web analytics, social networking for businesses and computer security.

I teach basic classes on web development/design, search engine optimization, web analytics, social networking for businesses and computer security.

I worked in the garden department and tool rental department as well as a cashier when necessary. I provided customer service, including directing customers to products, answering questions about goods and assisting in purchasing decisions. In addition, I handled stocking, organizing, and cleaning duties at the request of the management team. After 20 years of web development related work, I enjoyed getting my hands dirty and operated machinery such as reach trucks, forklifts and order pickers.

I taught basic classes on web development/design, search engine optimization, web analytics, social networking for businesses and computer security.

I teach basic classes on web development/design, search engine optimization, web analytics, social networking for businesses and computer security.

· Researched and recommended new technologies, software, hardware and other IT solutions to 330+ small business clients in 16 counties, creating 60 new jobs, retaining 133 positions and generating $8.6 million in overall cost benefits.· Increased clients' sales by $3.5 million while saving $4.3 million in expenditures through use of search engine optimization, e-commerce programs and marketing tools such as email list managers, Web analytics and advertising programs.· Worked closely with senior executives to revamp or develop web sites as well as identify, address and resolve numerous technical issues.· Spearheaded efforts to improve and implement comprehensive security strategies for client systems. Services include product evaluation and selection, technology risk assessments, security architecture review and disaster recovery planning.· Built positive relationships with clients by delivering customer satisfaction through quality work and effective communication during project.· Sourced and secured new client accounts by responding promptly to leads from economic development agencies from western Pennsylvania, small business development centers, friends and family members.· Conducted over 50 business seminars on search engine optimization; building and promoting Web sites; computer security; and social media and networking.

• Responsible for site architecture, content and maintenance of external web site (www.marconi.com), secure extranets and marketing and sales intranets.• Spearheaded quality assurance and testing of web sites during all stages of development. • Resolved user issues and respond to questions and comments submitted to webmaster account through continual interaction with staff in all functions and levels throughout entire organization.• Maintained and reported log file information, secure extranets and marketing and sales intranets.• Acted as technical liaison between Marketing and Information Technology (IT) staffs.

• Responsible for design, creation and maintenance of corporate web sites.• Responsible for site architecture, content and maintenance of corporate Internet and intranet web sites.• Lead developer for client-based web sites and related projects.

• Responsible for providing direct, individual customer relations services for the NETworth web site (www.quicken.com/investments) with a membership of 600,000+ users.• Managed staff of three Member Services Representatives, providing product training, motivation and performance evaluation.• Resolved member issues and complaints, responded to questions and comments, through continual interaction with staff in all functions and levels throughout entire organization.• Developed member issue tracking system in order to ensure timely and quality responses.• Served on corporate intranet committee, which was formed to create a means for internal information distribution and gave input regarding site development.• Instituted and facilitated GALT University, an internal education program designed to educate and enrich employees’ knowledge of the Internet and financial industries.