Joe `Proteau Email & Phone Number

Philadelphia, Pa, Us

Fort Mill, South Carolina, United States

We perform preventative and reactive maintenance on a variety of electromechanical equipment inside big box retail stores. With over 35 years of experience servicing over 1500 stores across the US, our fully certified technicians provide our customers with support and repair solutions designed to extend the life of their equipment, reducing downtime and minimizing the impact on our customer’s bottom line.Primary Responsibilities:Troubleshoot mechanical and electrical failures on equipment and then provide a solutionPerform preventative maintenance on equipment adhering to OSHA safety regulationsUse hand and power tools to assemble, disassemble, and repair machinesRespond to on-site preventative maintenance service calls within contract time framesCommunicate effectively with customers, supervisors, and coworkersOther duties as needed

Never Stop Improving

The primary function is to oversee store programs through effective delegation and management of work, employees, time, and resources, including securing appropriate staff coverage and the recruitment/selection processes. This also includes overseeing the opening and closing procedures in the store, overseeing handling cash deposits and outflow for a multimillion dollar business, and ensuring store compliance with all safety procedures. Also responsible for increasing sales and maximizing profit margins through forecasting, sales reports, store promotions/programs, and managing inventory.

Greater Philadelphia Area

Business leader, coach, trainer and consultant for retail, service, audio and automotive businesses. As part of a consulting team, my primary focus is assisting clients in optimizing selling, pricing and marketing strategy, proactively determine company needs and developing new analytical frameworks and solutions to satisfy those needs and grow the business. Combining management consulting problem-solving techniques with data modeling, working closely with the senior management of our clients advising on revenue management, demand planning, market sizing, pricing, and selling strategies. Provide consulting and analysis support to key clients, interacting with senior client management supporting decisions related to marketing and incentive strategy, directly influencing the allocation of company resources and sales efforts.

Oversaw all field reporting, standard operating procedures, store project tracking and intranet delivery for $2.1B retail and service business with 800 stores, 79 area directors, eight regional vice presidents, and 18,000 associates. Ensured associates had business acumen to succeed through intranet content, business intelligence reporting, store visits and processes resulting in highest return for time and efforts.

Set operational service and retail strategies while ensuring all projects and programs designed for store implementation were simplified, fully vetted and had highest chance for successful implementation. Managed $22.1M vehicle electronics program; recruited, hired, trained, supported, monitored performance of 34 technicians covering 89 stores.

Planned and provided corporate-wide policy, procedure and direction for daily operation of $625M car electronics sales and installation business consisting of 671 stores, 12 direct reports and 4,400 associates.

Managed training, product support and technical issues for 2,400 installers. Oversaw technical operations for mobile electronic departments of 607 stores nation-wide. Simplified complex procedures enabling entry-level employees to perform the work with little training or experience.

San Francisco Bay Area

Drove top line sales, increasing margin, and controlling expenses to meet overall business objectives of price, selection, service and developed people through coaching, mentoring, and performance management.

☞ Increased market share over 275% through product offering, associate training and customer service improvements. Developed into separate business entity Elite Car Stereo.☞ Constructed prototypes and organized manufacturing facility for products marketed to companies, including Tandy Corp.

2735 E Artesia Blvd Long Beach, Ca 90805

Worked in the motoring department performing custom automotive work including wheels, tires, suspension, tune ups, sound, fiberglass, body paint, wielding, engine performance, accessories etc. Created an auto electrical branch and I became the automotive troubleshooter for the company. Grew the custom business ten-fold working my way up to top management.