Joe Rapier Email & Phone Number

Camden, Nj

Responsible for leading the trade management technology strategy and related systems to deliver growth opportunities for all sales organizations.

Philadelphia, Pa

I currently lead a team of three to provide custom development and support for TD Bank, China Construction Bank, Industrial and Commercial Bank of China, and ADM Investor Services. I am also the primary relationship manager for TD Bank, working with technical and business stakeholders to manage project planning, development budgets, and stakeholder relationships.Work with clients to implement Know Your Customer (KYC)/Anti-Money Laundering (AML) standards in our Customer On-Boarding (COB) Financial Technology software deployments. This includes creation and management of regulatory policies across regions - including FATCA, CRS, MiFID, GDPR - across a range of products and customer groups - including front office, Customer On-Boarding, compliance, desk head.Responsible for over 1.2 million dollars of annual development and support revenue across four clientsConfigure deployed software for clients using a combination of Java, JavaScript, and SQL in a proprietary development environment. This includes analyzing requirements, creating functional specifications, development, quality assurance, and release build and packaging. Provide sales and business development support for existing and new clients through software demonstrations, technical analysis, and on-site visits with senior leadership.Created internal Excel tools with advanced VBA functionality for support issue tracking, demand planning, and billing management used across teams and functionsWork directly with core development IT resources to manage development requests, support, and infrastructure management through Agile development methods - including grooming, sprint planning, and delivery management.

Philadelphia, Pa

Primary support, business analysis, and development for TD Bank’s custom implementation of GoldTier, Thomson Reuters’ Customer Onboarding (COB) and Know Your Customer (KYC) compliance platform, for North America, the United Kingdom, and AsiaPac regions.Responsible for over 500 thousand dollars of development and support revenueGathered requirements for quarterly release cycles, created functional specifications, implemented code changes, led quality assurance testing, and delivered releasesDeveloped releases using a combination of proprietary IDE, JavaScript, Java, and SQL in an Oracle environmentSecond level support for 1,200 end users

Greater Philadelphia Area

I am seeking opportunities to manage the critical relationships between business, technology, and data management, where I am able to use to my technical expertise and business acumen to translate the needs of clients and end-users into new or enhanced tools, processes, metrics, and reports to drive value and grow revenue. I have extensive experience working with and for top tier retail manufacturers to successfully transform business processes, implement new tools and services, and drive growth through business intelligence and data analytics that are relevant to cross functional user communities. I have led initiatives to produce new and improved analytic insights for sales, marketing, and brand groups, used quantitative quality metrics to identify opportunities, and led impactful projects for operational groups in database management, configuration, and execution.In all of my engagements I bring a user focused viewpoint to drive meaningful change for my customers - whether they be internal operations associates, IT directors, or C-suit leaders. In my role as a relationship manager, I seek to understand the strategic goals of my clients and provide a bridge that enables effective communications to the functions that will enable their overall vision, provide enhanced insights, and drive technology that brings measurable improvements to their process and business. I am seeking an opportunity where I can bring my strong customer focus and extensive technical expertise to identify opportunities to support important critical objectives around revenue and customer growth and lead projects that bring sustained improvements to business processes. I am interested in industries with strong data value propositions and a technological focus such as Financial Services, Social Media, Consumer Retail, Consumer Manufacturing, Delivery and Freight Services, and Telecommunications.

Cherry Hill, Nj

Quality leader for Answers on Demand (AOD), Nielsen's next generation data delivery platform. Focused on development and deployment of an end-to-end quality framework to ensure that client data delivery meets end user expectations. This Includes tools and processes to evaluate and report on data and delivery quality in processing and configuration, feedback mechanisms to support ongoing improvement, and strategic thinking to improve configuration accuracy and efficiency.• Led design, development, and deployment an operations quality framework in Netezza/Oracle infrastructure with HTML/Javascript front-end for over 500 client deliverables; anticipated 80% decrease in cycle time and 50% improvement in quality incidents over manual processes.• Engaged seven operations and development off-shore/on-shore teams with 28 resources to manage quality and configuration activities – including incident reporting, root cause analysis, and resolution.• Directed four operations teams with 16 resources to manage strategic objectives and ongoing development of internal business intelligence configuration tools.• Designed and implemented ad-hoc quality processes including custom quality review for 42 Kraft/Mondelez database deliveries and configuration quality processes for Procter and Gamble.

Cherry Hill, Nj

Consulted, managed, and advised 50+ U.S. retailers (at operational, IT, and senior levels) to continuously improve data quality and Retailer/Nielsen Input processes. Oversaw delivery of data quality initiatives across retailers and Nielsen. Provided dedicated, consistent communication across Retailers, Retail Services, and Global Business Services, aligning with our long-term global strategy.• Led operations retailer engagement with key national and regional US retailers including Target, Supervalu, ShopRite, Rite Aid, BJ’s, and Couche Tard.• Worked with Nielsen leadership to define retailer engagement goals, determine quality metrics, and define areas of opportunity based on client, operations, and retail service incidents.• Regularly met with key retailer contacts (operations and leadership) to understand their data operations and identify areas of opportunity for data quality improvement initiatives.• Led implementation of global retailer quality standards for US Operations.

Cherry Hill, Nj

Internal business process consultant focused on data quality initiatives to teams across the organization including delivery, operations, technology, and client service teams.• Led systems development life cycle of the Nielsen Answers Premium Edition Quality Framework to 120 users in client delivery and operations functions resulting in a 40% reduction in quality incidents.• Program Manager for retailer data on-boarding process led a cross-functional team of 13 resources to implement improved processes that reduced cycle time by 30% and engaged directly with new retailers and retail services to educate them on the process.• Trained off-shore associates in quality standards and travelled to Chennai, India to support operational engagement with off-shore resources.

Cherry Hill, Nj

Led major new client implementations of Nielsen business intelligence tools and custom solutions, advised on database design and delivery with senior leaders in marketing, brand, sales, and technology functions, designed client engagement and knowledge sharing best practices for internal teams.• Delivery consulting for Hershey new client transition, worked with client and client services to define and implement custom extracts and reporting tools, adapted existing tools to meet client requirements, created custom data analytics to support analysis tools.• Advised GlaxoSmithKline client services on creation of advanced Excel reporting tools, Unilever on improved data hierarchy structure and coding rules, Sun Products on rule based coding improvement and equivalized sales rules.• Led a cross-functional team of four operations, three development, and two support resources to define change reporting processes for 150 client service team members during the Walmart data integration event.• Created SharePoint tools and processes to support demand management and knowledge sharing across key accounts delivery teams.

Camden, Nj

Led the design and implementation of master data and hierarchies for CP iSales - an enterprise level trade promotion management tool. I worked extensively with IT resources to define data quality and interface standards and developed extensive internal process documentation.• Directed data integration and quality activities for the initial implementation of CP iSales, a $60M implementation of CAS CPWerx trade promotion planning and payments system to 450 sales, marketing, and finance users.• Led master data integration of SAP and CP iSales – led cross-functional teams that defined data and interface requirements, worked with CP iSales technical resources to convert master data in CP iSales, testing and verification of master data and master data interfaces.• Functional lead for a major upgrade of CP iSales, directed a team of 20 sales and finance leads, contract consultants, and payments coordinators on interface, data, and systems improvements.

Madison, Nj

Managed syndicated research resources and acted as the primary technical resource for Business Research, Marketing, Category Development, and Sales for individual projects. Acted as Technical Liaison with internal technical teams to support end user processes and tools.• Managed syndicated research resources and acted as the primary technical resource for Business Research, Marketing, Category Development, and Sales projects.• Supported services and advanced reporting across a variety of applications, including syndicated applications (IRI, RSI, Spectra) and internal resources (shipments data warehouse, Wal-Mart data warehouse, 852 EDI transactions, customer POS reports).• Created an integrated data source to evaluate retailer inventory and disseminate the results across the organization.

Cherry Hill, Nj

On-site support lead for Nielsen at the Campbell Soup Company. This included weekly database and report delivery, end user training, and technical support. Led support engagement with Marketing and Sales Company users to resolve issues, drive resolution of data quality concerns, and provide support for internal Nielsen associates.• Developed and managed weekly data and report delivery standards, Nielsen application support, end-user training, and user support standards.• Led the roll out of a major software upgrade to Marketing and Sales, including the creation of custom training documentation and coordination of training classes for 300 plus users at Campbell’s national sales meeting.

Fort Washington, Pa

Sole on-site support for IRI products and services to the Campbell Soup Company. Created and managed help desk processes. Served as second level support for Campbell support resources. Provided usage and configuration support for decision support software including local and remote users.• Usage and configuration support for decision support software, database connectivity for local and remote users, and LAN configuration for local users.• Presented new products and services to client MIS.

Master Of Science - Ms, Management Information Systems, General

Bachelor'S Degree, History

Licensed Aircraft Dispatcher

Wpwp Certificate, Finance And Accounting

Wharton Program for Working Professionals