Avp Head Of Information Technology
Greater Jakarta Area, Indonesia
Reporting to: GM Manulife Indonesia, Emerging Market CIOIT Organization: 92 staff; 60+ contingent workersAccountable for IT budget, IT strategy, IT governance, information risk, business continuity, software engineering, quality assurance, production support, technical support, end user support, infrastructure. Implementation of global and regional strategy. Collaboration with regional delivery center. Collaboration with ETS (Enterprise Technology Services)Additional roles: since 2020 agile leadership facilitator, since 2022 internal enterprise coach for senior management team. • Significant operational cost reduction• Budget efficiency – 2022 significantly under budget while delivering as promised resp. planned • Labour transition from local to regional delivery center – legacy technology• Roll-out value streams, formation of business transformation office• Empowered and enabled team: Gallup Engagement Score from 3.87 to 4.66, 3-year increase (3.87, 4.19, 4.55, 4.66)• Incubator teams • First ever satisfactory IT audit.• Backoffice automation – process automation, orchestration, integration, straight through processing• RPA roll out in various business units• Private to public cloud migration• Move to cloud - datacenter downsizing• DevOps & test automation• Strategic group platform roll-out: point of sales; claims submission; claims auto adjudication; customer website.• Omni channel customer data model• Strategic CRM roll out• Enterprise data lake• Datacenter renewal• Branch upgrade• ISO 27001 certification