- 𝐌𝐚𝐧𝐚𝐠𝐞 𝐚𝐧𝐝 𝐝𝐫𝐢𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 for key accounts, ensuring high satisfaction and retention.- 𝐃𝐞𝐯𝐞𝐥𝐨𝐩 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐩𝐥𝐚𝐧𝐬 to meet client needs and maximize value.- 𝐂𝐨𝐧𝐝𝐮𝐜𝐭 𝐫𝐞𝐠𝐮𝐥𝐚𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐫𝐞𝐯𝐢𝐞𝐰𝐬 to assess performance and identify growth opportunities.- 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐠𝐮𝐢𝐝𝐚𝐧𝐜𝐞 on UKG products, including complex issue resolution.-… Show more - 𝐌𝐚𝐧𝐚𝐠𝐞 𝐚𝐧𝐝 𝐝𝐫𝐢𝐯𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 for key accounts, ensuring high satisfaction and retention.- 𝐃𝐞𝐯𝐞𝐥𝐨𝐩 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐩𝐥𝐚𝐧𝐬 to meet client needs and maximize value.- 𝐂𝐨𝐧𝐝𝐮𝐜𝐭 𝐫𝐞𝐠𝐮𝐥𝐚𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐫𝐞𝐯𝐢𝐞𝐰𝐬 to assess performance and identify growth opportunities.- 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐠𝐮𝐢𝐝𝐚𝐧𝐜𝐞 on UKG products, including complex issue resolution.- 𝐅𝐚𝐜𝐢𝐥𝐢𝐭𝐚𝐭𝐞 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝐚𝐧𝐝 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠 to ensure smooth implementation and effective use of solutions.- 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 𝐰𝐢𝐭𝐡 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐭𝐞𝐚𝐦𝐬 to address client needs and enhance product offerings.- 𝐌𝐨𝐧𝐢𝐭𝐨𝐫 𝐚𝐧𝐝 𝐚𝐧𝐚𝐥𝐲𝐳𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐦𝐞𝐭𝐫𝐢𝐜𝐬 to track success and drive continuous improvement. Show less

- Strategic and operational consulting for Amazon sellers- Conducting onboarding sessions and producing video tutorials for software presentations- Just-in-time delivery planning and preparation of logistics documents- Planning, execution, and optimization of advertising campaigns & Amazon PPC ads- Creation and ongoing optimization of product detail pages & Enhanced Brand Content- First and second-level customer support- Project management implementation for new software

- Strategic and operational management & optimization of marketplace accounts (Amazon Europe, eBay.de, Otto.de, etc.)- Liaison across departments: customer service, procurement, IT, product management, graphics, accounting, and logistics- Reporting & monitoring of order inflows, product exports, and marketplace KPIs (response times, delivery times, reviews, complaints)- Offer optimization through competitive analysis and Amazon Enhanced Brand Content- Developed marketing… Show more - Strategic and operational management & optimization of marketplace accounts (Amazon Europe, eBay.de, Otto.de, etc.)- Liaison across departments: customer service, procurement, IT, product management, graphics, accounting, and logistics- Reporting & monitoring of order inflows, product exports, and marketplace KPIs (response times, delivery times, reviews, complaints)- Offer optimization through competitive analysis and Amazon Enhanced Brand Content- Developed marketing strategies, including flash deals and Black Friday promotions- Project management for the integration of new software (ChannelAdvisor)- Coaching of trainees and students in project work Show less

- First and second-level customer support: Handling requests of internal and external customers- Production of step-by-step guides in text and video formats- Presentation of company software to prospects and new customers- Implementation and maintenance of a public knowledge base- Configuration, implementation, and administration of new software- Rollout and management of software quality assurance: Creation and execution of test scenarios; analysis, issue management, and… Show more - First and second-level customer support: Handling requests of internal and external customers- Production of step-by-step guides in text and video formats- Presentation of company software to prospects and new customers- Implementation and maintenance of a public knowledge base- Configuration, implementation, and administration of new software- Rollout and management of software quality assurance: Creation and execution of test scenarios; analysis, issue management, and reporting within modern development methodologies (Scrum) Show less

- Management and optimization of performance marketing campaigns (Google AdWords & Analytics, Facebook Retargeting) and planning of marketing strategies- Acquisition of new clients and management of existing clients for sales and technical inquiries- Representation of the company at university and job fairs- Support for the development department - testing and evaluating usability

- Conducting hiring interviews and tests, including decision-making- Coordination of applicant days and contract signing days- Telephone outreach to suitable candidates and invitation to process days- Entering employee data into company databases- Assisting with the execution of assessment centers for leadership roles