Joeri Deraeve work email
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Joeri Deraeve personal email
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Been working for more than 30 years into the contact center business. Mainly started with giving support on all Avaya products (Pabx, IVR, CMS and CTI integrations) locally and move quickly to European and Global support. During my first years in the company we started a lot of new sites and implemented the telecom contact center solutions for a lot of our clients. This helped me to learn how to work in a multi-language/culture company.. After some years I took the role as EMEA Application manager were I was responsible for all CTI and IVR solution within EMEA. Was leading a team which was spread over the Globe (France, Portugal, UK, Ireland, Manila, Morocco etc (Offshore and Nearshore)).As from end 2013, I took the role as VP ICT Innovation at In2com. The main Challenge is to build our engagement center solution. This by implementing new Technologies into the contact center business. Like integration of Social Media, Digital profiling, Mobile solution, BI, Bots, AI etc.
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System And InfraWengageBrussels, Be
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System & InfraWengage Jan 2023 - PresentBrussels Area, BelgiumWith a wealth of 30 years in the call center industry, I lead as the System and Infrastructure Manager at WEngage. My expertise spans the meticulous management of data centers, ensuring security across servers, networks, and firewalls. Additionally, I drive innovation through the efficient setup of new sites, whether locally or offshore. Committed to fortifying and advancing WEngage's global IT landscape .
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Mede-EigenaarDilektraplus Jan 2023 - Present
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Vp Ict InnovationIn2Com Nv Oct 2013 - Jan 2023Brussel En Omgeving -
Emea Computer Telephony Automation ManagerSitel Jun 2007 - Sep 2013EuropreEMEA Responsibilities for implementations of CTI and IVR Applications -
Multi Channel ManagerSitel Sytems Jul 2006 - May 2007EuropeResponsible for implementations / Maintenance of CTI and IVR Applications within SITEL SYSTEMS
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Ict ManagerSitel Belgium Sep 2005 - Jul 2006BrusselIT responsible for the Belgium Contact Center
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Telecom ManagerSitel Jan 2000 - Sep 2005EuropeResponsible for all Telecom related activities within the Contact Centers.(Telecom providers, PABX, IVR, CTI)
Joeri Deraeve Skills
Joeri Deraeve Education Details
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Informatica -
ToverfluitDiploma Secundair Onderwijs
Frequently Asked Questions about Joeri Deraeve
What company does Joeri Deraeve work for?
Joeri Deraeve works for Wengage
What is Joeri Deraeve's role at the current company?
Joeri Deraeve's current role is System and Infra.
What is Joeri Deraeve's email address?
Joeri Deraeve's email address is jo****@****ail.com
What schools did Joeri Deraeve attend?
Joeri Deraeve attended Erasmushogeschool Brussel, Toverfluit.
What are some of Joeri Deraeve's interests?
Joeri Deraeve has interest in Children, Education, Environment, Science And Technology, Human Rights, Health.
What skills is Joeri Deraeve known for?
Joeri Deraeve has skills like Contact Centers, Cti, Ivr, Avaya, Outsourcing, Telecommunications, Avaya Communication Manager, Service Delivery, Voip, Call Center, Altitude, Management.
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