Joeri Van Beek Email & Phone Number

Amersfoort, Ut, Nl

Utrecht, Netherlands

Building the Customer Success department.Prostream is a flexible and supportive platform that makes working together with all parties in the construction chain easier.

Utrecht, Netherlands

- Consulting SaaS businesses how to start and scale Customer Success- Providing guidance to starting CSMs, or those wanting to make the next step

Utrecht, Netherlands

- Managing key Enterprise customers in the Retail and E-commerce industry- Helping customers in my portfolio achieve their ROI goals with our product- Manage onboardings, trainings, and inspirational workshops- Identify opportunities and advise customers on how to achieve the best results- Handle renewals and drive upsell & cross-sell opportunities- Communicate customer feedback, requests and trends back into the organisation- Drive the narrative based on market & industry developments- Maintain proper CRM hygienePublitas helps brands & retailers connect with browsing shoppers, by publishing their catalogs online. This way, shoppers can easily browse through a catalog from any device to discover and purchase the products they like. Through Publitas, brands have the ability to create an interactive, engaging and shoppable discovery commerce channel. At the very heart of Publitas' culture lies Customer Success.

Utrecht, Netherlands

As a sole CSM within the Client Services team I've helped shape the CS strategy at Highstreet from the early start-up stages. My daily focus was to make our customers become and stay successful with our product. Responsible for day-to-day management and support of customers, managing customer projects and growing the knowledge base. Driving product adoption based on opportunities and capabilities of the platform. Communicating customer requests or problems to our developers - and translate solutions back to the customers.At Highstreet it is our mission to deliver the world's best shopping experience on mobile. The Highstreet app-as-a-service platform delivers beautifully designed apps for fashion and lifestyle brands like G-Star RAW, Scotch & Soda, Jack & Jones, Vero Moda and ONLY.

Amsterdam Area, Netherlands

Responsible for the entire webshop, the technical back of it and the customer experience.- Daily technical shop management in Salesforce CMS- Setting up promotions and campaigns for all devices and creating discount codes- Preparing and maintaining the content on the webshop- Responsible for products, from arrival at the distribution center to the webshop- Optimizing the webshop and implementing (innovative) improvements- Management of app content and improvements to Men At Work app- Lead in contact with development team about technical improvement

Lelystad

Responsible for online marketing and communication. SEO, Adwords, Copywriting, generating leads, email campaigns, Social advertising

Lelystad

Lelystad

Bachelor’S Degree, Communication

Associate’S Degree, Crossmedial Communication