Joe Robert Thornton

Joe Robert Thornton Email and Phone Number

Chief Executive Officer, Scooter's Coffee; Board Member- Scooter's Coffee; Board Member- RIF- Reading Is Fundamental; Author-“The Depths Of Mediocrity: Eliminating Indifference" @ Scooter's Coffee
Joe Robert Thornton's Location
Omaha, Nebraska, United States, United States
Joe Robert Thornton's Contact Details
About Joe Robert Thornton

Top-producing Chief Executive Officer and entrepreneur with 40 years of retail, executive management, and human resources experience. Responsible for leading U.S. Level strategy development and large-scale P&L responsibilities. Experience in Operations, Human Resources, Franchising, Consulting, Project Management, Store Re-engineering & Licensing.Published Author- "The Depths Of Mediocrity: Eliminating Indifference"; "The Power Of Or: Choosing And Doing What Matters Most"; "The Hostility Of Change: Breaking Through Deep-Seated Barriers"

Joe Robert Thornton's Current Company Details
Scooter's Coffee

Scooter'S Coffee

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Chief Executive Officer, Scooter's Coffee; Board Member- Scooter's Coffee; Board Member- RIF- Reading Is Fundamental; Author-“The Depths Of Mediocrity: Eliminating Indifference"
Joe Robert Thornton Work Experience Details
  • Scooter'S Coffee
    Chief Executive Officer
    Scooter'S Coffee Jan 2024 - Present
    Omaha, Nebraska, Us
    Responsible for leading this AMAZING brand, led by an AMAZING leadership team leading AMAZING people to support our AMAZING franchisees.
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  • Scooter'S Coffee
    President
    Scooter'S Coffee Jun 2022 - Dec 2023
    Omaha, Nebraska, Us
    Responsible for executive leadership of the company. Developing strategy alongside the CEO and the Board for our long-term growth- using my experience to help guide our acceleration. Leading marketing, development, operations, training, franchise support, and legal functions.
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  • Reading Is Fundamental
    Board Member
    Reading Is Fundamental May 2022 - Present
    Washington, District Of Columbia, Us
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  • Vizzionnary Brands
    Chief Executive Officer & Founder
    Vizzionnary Brands Dec 2018 - Present
    Published "The Power Of Or: Choosing And Doing What Matters Most" in 2020Published "The Hostility Of Change: Breaking Through Deep-Seated Barriers" in 2021Vizzionnary Brands is publishing, executive coaching, and business consulting.Vizzionnary Brands is based on the philosophy that leadership is comprised of two components- art and science. Art being the inspiration, the expression, the subjectivity, and the pragmatism of leadership. Science being academia, the processes, the objectivity, and facts needed for leadership. Vizzionnary Brands is focused on providing tools that support both the art and science of leadership. At Vizzionnary Brands, we have three beliefs: Our Creed: “Beyond Your Best Is Better” Our Mission: To build better leaders, to build better businesses, to make the world that we live in better Our Motto: “Don’t be upset with the results that you didn’t get from the work that you didn’t do”
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  • Hmshost
    Chief Operating Officer
    Hmshost Mar 2020 - Jun 2022
    Us
    Responsible for HMSHost operations of more than 1,500 food and beverage locations in North America, partnering with more than 300 brands. Lead the Digital, Culinary, Supply Chain, and PR/Marketing & Communications functions. Responsible for P&L management and overall SG&A of operations and support organization. Leading more than 30,000 associates across our restaurants.
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  • Jamba Juice
    Chief Operating Officer
    Jamba Juice Mar 2017 - Oct 2018
    Atlanta, Georgia, Us
    Responsible for operation and support of 900+ Company-operated and Franchise-operated locations in the United States. Responsible for leading P&L delivery for company-operated stores directly and topline sales in franchise stores, leading field teams, operations services, ops engineering and learning & development teams in headquarters. Responsible for supporting franchise-operated stores across the U.S. working with Franchise Advisory Committee. Turned around the operation of a company with a new leadership team, relocating the headquarters, in the process of a move to an asset-light model and demonstrated significant improvement in store results.Focused on driving sales improvements- Q4 2017 comps improved 700 basis points ((5.3%) to 1.7%) over Q4 2016, Q1 2018 comps improved by 820 basis points ((6.1%) to 2.3%) over Q1 2017 and Q2 2018 comps improved 230 basis points (0.0% to 2.3%) over Q2 2017; this was accomplished by driving transaction comps focusing on speed, taste and friendliness.Demonstrated a maniacal focus on all service-related metrics- i.e. shoppers, surveys, inbound calls/emails, social engagement led to a year/year improvement in mystery shop and shopper scores, improvement in social engagement scores- Yelp, Google and reduction in complaints year/year on a per store basis.Implemented ideas that helped improve efficiency and speed of service- i.e., hard lids for blendersAssembled a cross-functional team comprised on franchise owners, company-operated operators and key stakeholders - i.e. legal, accounting, operations and communication to develop operating standardsIdentified key areas of deficiency, created documents, created a cure process and “new-day” approach; issued default letters for stores that continued to be non-compliant
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  • Starbucks
    Senior Vice-President- Licensed Stores , Sunbelt Division
    Starbucks Feb 2016 - Mar 2017
    Seattle, Wa, Us
    Responsible for operation support for 1,800 stores in the Division with system-wide sales of more than 1BB. Led a team of Regional Directors that supported the licensed accounts, including grocery, airports, theme parks, casinos, sports venues, college/universities, hotels and hospitals. Led openings of our strategic deals with Disney, Universal Studios, Publix Grocery and other key licensed organizations. Worked with key licensee’s leadership teams to drive system sales and increase store-level sales and profits. Assisted licensees to invest in key programs to wholly deliver the Starbucks brand in their store environments.Delivered highest revenue in the country in 2016 with 6.4%, highest revenue at 244MM and highest operating income at 147MMImproved Capture Rate in the grocery segment by 1% year/year by focusing on staffing, execution, engagement & visibilityOpened the first Starbucks store at Disney WorldOpened the first Starbucks store inside of Publix Grocery
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  • Starbucks
    Senior Vice-President, Central Division/ Sunbelt Division
    Starbucks Jul 2012 - Feb 2016
    Seattle, Wa, Us
    U.S. Operations Executive determining strategic direction on behalf of the US field organization. Involved in AOP (Annual Operating Plan) and Long-term Strat Plan development; Responsible for operation and profit and loss statement for 2,400 company-operated stores and more than 40,000 employees in the Central Division with more than 4BB in sales. Managed day-to-day brand issues. Responsible for national drive-thru operational strategy. Leading community projects to improve the lives of Veterans, Students and Opportunity Youth.Delivered best-in-class business results. The division that I managed delivered 4BB in sales, the largest sales cost center in the entire Global enterprise. The division also delivered 1BB in profit, half of the Global enterprise four-wall profit in 2013. The results were delivered by identifying & driving specific operational key metrics (KPIS), a relentless focus on portfolio management (getting all stores across the finish line) and by dissecting the P&L on a line-by-line basis and focusing on gross margin improvement I developed a strong legacy of promoting and mentoring people. I have access to hundreds of people across the country as talent is needed to grow the organization. At Starbucks, I promoted 5 directors to vice-president roles, promoted one vice-president to senior vice-president role, mentored 7 vice-presidents, 10 regional directors and 3 support function leaders
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  • Starbucks
    Regional Vice President, South Central Region
    Starbucks 2006 - Jul 2012
    Seattle, Wa, Us
    Responsible for operation and profit and loss statement for 620 corporate stores in Texas, Oklahoma, New Mexico & Arizona totaling sales of more than $650 million. Responsible for opening new stores and site selection of new stores. In this role, Operations, Human Resources, Auditing, Construction, Real Estate, Marketing, Facilities and Training all reported in straight line or dotted-line.Delivered highest profit margin in the U.S. business (2008- 16%, 2009- 19%, 2010- 22.8%, 2011- 25.7%. I did that by outpacing the other markets on sales comps, driven by a focus on Drive-Thru sales and throughput. The overall focus was a mantra of “75-50-25” delivery of gross margin, controllable contribution and total margin, respectively. I communicated this plan to the Board in early-2009 and then delivered itDelivered the highest customer service scores in the company in fiscal year 2008, 2009 and 2010. highest profit dollars, highest gross margin and highest controllable contribution in the company in fiscal year 2009, 2010 and 2011 and a record company profit level of $175MM in 2011Promoted a Regional Director to an international managing director role in Germany; keynote speaker at JCPenney’s first Diversity Summit in Dallas; chosen as a mentor in the company’s first formal mentor/mentee program; Mentored three regional directors in their development; developed annual operating plan that was shared with all the other U.S. Regional Vice-Presidents. Hosted the Starbucks Board of Director’s Meeting in Dallas in September 2009
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  • Blockbuster Video
    Senior Director, Franchising
    Blockbuster Video May 2002 - Apr 2006
    Denver, Colorado, Us
    Responsible for operational support between Corporate Office and Franchise organization of 1,074 franchise stores and 100 franchise owners. Managed franchise departments within the corporate office to include Operations, Marketing, Product, Distribution, IT and Compliance. Worked with field Senior Director and field business consultants to provide operational support to franchise owners. Worked with franchise attorneys to amend franchise agreements and re-structure fees. Held annual meetings with franchise owners to provide direction on corporate programs.
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  • Blockbuster Video
    Regional Director Of Operations
    Blockbuster Video May 1992 - May 2002
    Denver, Colorado, Us
    Responsible for operation of 86 stores in Austin market from 1998-2000 and 133 stores in Houston market from 2000-2002. Responsible for profit and loss statements with revenues over $100 million and $150 million respectively, annually in each market. Managed team of support partners including Marketing, Loss Prevention, Human Resources, Training, Recruiting and Auditing.Region had top customer service scores nationally in 1999 and top revenue market in the company in 2000In Houston, improved key controllable costs by 50% in first yearReceived the 2000 Regional Director of the Year award.
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Joe Robert Thornton Skills

Leadership Retail Team Building Strategy Management Inventory Management Relationship Management Human Resources P&l Merchandising Time Management Profit Loss Prevention Recruiting Management Consulting P&l Management Multi Unit Store Management Training Performance Management Employee Training Customer Satisfaction Coaching Multi Unit Management Franchising Succession Planning Driving Results Customer Service Customer Experience Inventory Control Hiring Cross Functional Team Leadership Talent Acquisition Employee Engagement Store Operations Strategic Planning Building Relationships Leadership Development Income Statement Customer Retention Employee Relations Project Management Vendor Management Operations Management Consulting Team Leadership Executive Management Process Improvement Talent Management

Joe Robert Thornton Education Details

  • Central Texas College
    Central Texas College
    Studied Bachelor Of Business Administration - Bba

Frequently Asked Questions about Joe Robert Thornton

What company does Joe Robert Thornton work for?

Joe Robert Thornton works for Scooter's Coffee

What is Joe Robert Thornton's role at the current company?

Joe Robert Thornton's current role is Chief Executive Officer, Scooter's Coffee; Board Member- Scooter's Coffee; Board Member- RIF- Reading Is Fundamental; Author-“The Depths Of Mediocrity: Eliminating Indifference".

What is Joe Robert Thornton's email address?

Joe Robert Thornton's email address is jo****@****ost.com

What is Joe Robert Thornton's direct phone number?

Joe Robert Thornton's direct phone number is +197238*****

What schools did Joe Robert Thornton attend?

Joe Robert Thornton attended Central Texas College.

What skills is Joe Robert Thornton known for?

Joe Robert Thornton has skills like Leadership, Retail, Team Building, Strategy, Management, Inventory Management, Relationship Management, Human Resources, P&l, Merchandising, Time Management, Profit.

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