Joe Steele Email & Phone Number

Oxford, GB

London, England, United Kingdom

Responsible for the seamless delivery of IT services. This role involves a blend of strategic oversight and hands-on management, ensuring that IT services are not only aligned with user needs but also delivered efficiently and effectively. Core responsibilities include managing the Service and Project Teams across 5 sites, overseeing service-level.

South East

In my role as the Regional Head of Operations Southeast I took on the additional responsibilities of leading the London and Kent Service and PS teams.

Thames Valley

Build, lead and empower in high performing service and professional services team to be best in classTo drive the team to meet and exceed operational KPI’s and targetsEstablish and maintain successful collaborative client relationshipsDemonstrate experience within a senior leadership position within an MSP and/ or IT services organisation.Implement group.

Lead the overall technical strategy for T&I products and services Manage the teams responsible for developing, operating, and supporting the T&I portfolio of services including overseeing operations of the United Kingdom and devolved governments top level domains and DNS.Software and infrastructure development: Delivery of new products and services and.

Harwell, England, United Kingdom

Responsible for leading and developing a major portfolio of products and services, ensuring these deliver high quality services, solving member and customer requirements, identifying new opportunities and ensuring the entire portfolio is financially sound. I lead the operations team, taking overall responsibility for the organisation and delivery of.

• Oversees service operations to ensure internal and external customer satisfaction; grows profitable service labour sales and exercises disciplined expense control; Attracts, retains, and effectively engages department.
• Serve as lead service and project manager for the newly launched Liberate service.
• Facilitate the management of a large development and marketing budget, while overseeing the creation, running, and future development.
• Manage a product team spread across the UK and America ensuring key parts of the project are developed and delivered on time and to budget.
• Establish cost saving initiatives and ensuring contracts are value for money and that vital KPI’s are met.
• Maintain a technical helpdesk through to developers while also listening to customers to enhance and develop new solution’s

Swindon, United Kingdom

• Focused on keeping clients satisfied with the company's services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for.
• Spearheaded the Vets network, updating the hardware and ensuring that the correct levels of service and support got reinstated after a year of neglect.
• Established new procedures and outsourcing parts of the network and support, along with cost saving measures.
• Performed vital network upgrades including a new accounting package including vital and overdue upgrades to the VM environment; during which I delivered a seamless £1.8million office move combing multiple project to be.
• These upgrades include a soft phone upgrade also ensuring that all colleagues have had full and detailed training.
• As part of this a rigorous network audit and consolidation of aging serves to our new VM environment; I upgraded the systems to ensure an agile worker has full access to all the required systems and the phone system.

• Monitored, maintained and upgraded computer systems and networks; installed and configured computer systems, diagnosed hardware and software faults and solved technical and application problems while ensuring users get.
• Ensured that large quotes and big projects had been delivered to the company’s and customers high standards.
• Developed new processes to help the work flow from the sales team to technical.
• Achieved SpliceCom accredited engineer certification.
• Planned and delivered a cloud phone system that is being labeled as v-talk including working out pricing structure and profit margins.
• Worked on cloud monitoring and an alerting system to monitor the cloud product that was sold.

• Responsible for the day-to-day operational activities of help-desk support, network administration and systems; developed and implemented processes that maintained a stable network environment.Key Accomplishments
• Supported 2000 computers providing basic second and 3rd line support and nearly 150 servers some running Server2003 and the rest running Server2008.
• Performed installation and setting up all new practices arraying broadband lines phone systems and ordering the equipment.
• Managed x-Ray software and Blood analysing machines.
• Spearheaded the supply and installation of a Mitel 3300 IP phone system, design integration and set up of all the equipment while on the Mitel Advanced Support Course.
• Managed the installation of a new HR system and the data migration on to it; designed and rolled out new anti-virus software.