Joseph Ross Email & Phone Number

Greater Pittsburgh Area

Lead the architecture and implementation for adding robotic dispensing and high-speed packaging to next generation Central Pharmacy softwareDesigned an implemented cloud capable edge device gateway bridging RabbitMQ output with RESTful endpoints, surviving endpoint outages and maintaining data integrity.Built out Integration Level Automated testing to validate interactions and communication with external products. Utilized containers and hardware simulation to simplify setup and execution.Provided direct support to internal and external Customers during the implementations of new Central Pharmacy hardware products

Designed and implemented message contracts and communication patterns from XR2 robotic dispensing and Pharmacy inventory management system sharing inventory, formulary, storage and dispense data.Assumed ownership of legacy Pharmacy inventory software and hardware. Provided engineering level support to Customers to resolve long-standing hardware issues. Worked directly with Vendors to research and pinpoint the cause of the failures, leading to the vendors eventual ability to resolve the failures.Improved Customer upgrades by incorporating them into our patch delivery system and streamlining the installers. Embedded the new Upgrade process into existing Customer device management software to provide a single interface for managing a Customers devices from Security to Product Updates.

Aesynt | Automating Healthcare (Formerly McKesson Automation)Provide lead system administration for a critical remote connectivity system. Management of internal support and enhancements. Evaluation and planning of major system upgrade to enhance internal customer experience as well as improve overall system performance and up time.Developing additional functionality around connections system leveraging our device connectivity to enhance core Aesynt products and Customer Support.

Mckesson Automation

Responsible for development of a Customer facing device management application. Provided Customers with remote access to internal medical equipment. Enhanced Customer management with Operating System and Application Updates.Provide system administration for a critical remote connectivity system. Developing and providing internal customer support for a system that provides simple and secure Customer Support access for 20,000+ connected devices. Continued development of internal Customer Management applications used daily for critical support needs and customer access.

Provided Tier 3 support to Hospital Systems across the United States.for Mission critical systems. Supported Applications based in C#, ASP/ASP.NET, VB, JAVA and SQL 2000/2005/2008.Developed utilities that enhanced support and implementation for all products as needed. Enhanced and developed applications for such tasks as data migration, simple log collection and system operational statistics.As a Specialist II mentored other Specialists to help build skills and knowledge. Provided training for various applications during Product Support employee on-boarding and continuous learning.

Worked additionally in the same position the prior summer, June 2005 – August 2005Responsible for the Development and Maintenance of core internal testing software. Mentored by senior engineers to provide internal utilities for for processing results of Speech Recognition testing. Enhanced existing testing system to allow automated processing of Speech recordings and storage of results and statistics. Statistics provided a baseline for further enhancements and developments of Vocollect Speech systems.