Joe Rush Email & Phone Number

Huntington Beach, California

Delivering mail in Huntington Beach.

Long Beach, California

Brand in the development stages that celebrates early 20th century Long Beach, CA, when oil derrick's just started dotting the landscape of Southern California. Surfing had just hit the state and Long Beach was booming.

Irvine, Ca

Created and implemented sophisticated data analytics, service development and monetization strategies. Implemented CS CRM and directed program operations teams. Provided UX & UI Design review and improvements. Created general operations policies and processes for customer service, production, QA, and the app community. Accountable for marketing, PR, social media, web and event strategy.- Built and maintained highly effective engineering and developer relations that grew cross-functional teamwork, enhanced content, and simplified sprint scheduling.- Grew employee knowledge and engagement by leading Live Operations team training that focused on conversion and retention of consumers, doctor and veterinarian recruitment, direct marketing, community growth, and customer support activities.- Created and implemented sophisticated data analytics, service development and monetization strategies which improved conversion, engagement, and retention of app users.- Implemented CS CRM tool, created service tiers and maintained SLA for all queues.- Managed Ambassador Programs, recruiting doctors and veterinarians to create blogs, infographics, localization activities, and community growth.

Irvine, Ca

Created and implemented sophisticated data analytics, service development and monetization strategies. Implemented CS CRM and directed program operations teams. Provided UX & UI Design review and improvements. Created general operations policies and processes for customer service, production, QA, and the app community. Accountable for marketing, PR, social media, web and event strategy.- Built and maintained highly effective engineering and developer relations that grew cross-functional teamwork, enhanced content, and simplified sprint scheduling.- Grew employee knowledge and engagement by leading Live Operations team training that focused on conversion and retention of consumers, doctor and veterinarian recruitment, direct marketing, community growth, and customer support activities.- Created and implemented sophisticated data analytics, service development and monetization strategies which improved conversion, engagement, and retention of app users.- Implemented CS CRM tool, created service tiers and maintained SLA for all queues.- Managed Ambassador Programs, recruiting doctors and veterinarians to create blogs, infographics, localization activities, and community growth.

Huntington Beach, California

Board of Directors (Reloaded Games, Inc. UK), 1/2011 – 8/2013Vice President of Operations, 1/2011 – 1/2014Producer/Director of Operations, 7/2008 – 1/2011Oversaw 150-member staff (U.S., India and Turkey) operating in production, community, customer service, payments, fraud, HR and QA. Directed Operations Analysis Team responsible for tracking consumer behavior and enabling the development of strategic sales, marketing, and content creation plans. Trained and coached team members with a hands-on leadership style that resulted in better communication between departments, improved customer service and business results. - Improved quality of products and services by creating and implementing global QA processes. - Reduced costs by 70% through effective cross-training, merging processes and developing a streamlined management structure. - Led investigation to identify and close source of revenue loss due to hacking (theft), designed and deployed an anti-cheat/hack security team responsible for tracking, verifying, and reporting malicious activity to developers as well as global law enforcement (Local Police, FBI, International Police).- Optimized Indian-operations managing 1,000 tickets/day; Opened Turkish office managing 500 tickets/day.

Davis-Panzer Productions produced “The Highlander” seriesIndependent Consultant, 7/2007 – 7/2008- Managed Development and IP owner approval of Highlander game on behalf of MGM Studios and Davis Panzer Productions.- Design test matrix and execute focus groups for pre-alpha builds to bring objective results before the license stakeholders.- Liaise with Davis Panzer Productions, MGM Interactive and Eidos to ensure effective and efficient communication protocol.

Greater Los Angeles Area

Managed producers, marketing managers and legal counsel responsible for successful digital representation of MGM’s Intellectual Property library to find prospective licensing opportunities for interactive and gaming media.Senior Producer, 4/2005 – 7/2007Producer, 1/2003 – 4/2005Associate Producer, 1/2002 – 1/2003Managed all staff and IP exploitation of MGM’s library to find prospective licensing opportunities for interactive and gaming media. Personally produced several critically acclaimed AAA games.- Aggressively negotiated multimillion-dollar licensing deal for the James Bond franchise - Activision Agreement (2005). - Produced the successful James Bond videogame Everything or Nothing, a first-of-its-kind game to use the likeness and voice of 007 (Pierce Brosnan), and a game story written by Bond screenwriter.- Ensured quality control and accurate implementation and representation of the intellectual property by designing and implementing a material approval process.

Eugene, Oregon Area

Development studio of Sierra Online that is best known for titles “Red Baron” and “Pro Pilot”Lead Quality Assurance Engineer, 6/1999 – 11/2001Lead Quality Assurance Analyst, 6/1998 – 6/1999Quality Assurance Analyst/Tester, 6/1996 – 6/1998- Provided product management for QA for over 15 projects - Created and executed test plans against design specifications, enabling the QA teams to identify and report problems to the development teams- Trained, coached, and supervised teams of up to 15 people- Designed and managed market research, customer focus groups, and early user relationships- Hired and supervised third-party vendors for the creation of cinematic sequences, voiceovers, and scripts- Collaborated with marketing and PR departments to represent Pro Pilot 99 and Trophy Bass at trade shows; Built relationships with trade press resulting in positive coverage and interviews in industry publications- Requested by Executive Producer to take on production role based on demonstrated ability to collaborate with industry professionals- Identified and secured branding partners, such as Berkeley Power Baits, for use in-game on the Trophy Bass series and Pro Pilot- Identified the need for, recruited, and managed domain experts for the Pro Pilot series, resulting in a more compelling design and realistic end user experience; Pro Pilot’s success resulted in it controlling 50% of the market share of flight simulations at that time, with the largest competitor being Microsoft

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