Joe Russell Email and Phone Number

Solution Delivery Team - Kellanova IT EuropeDriving multiple IT projects across HR, supply chain, finance, digital marketing, and manufacturing, while collaborating with key business stakeholders in Europe and North America.Proudly part of the team that introduced the popular snack Cheez-It to the UK&I market through a successful co-manufacturer setup in Spain. Delivered a pivotal payroll solution in the UK, an AI marketing tool implementation and multiple platform enhancements.… Show more Solution Delivery Team - Kellanova IT EuropeDriving multiple IT projects across HR, supply chain, finance, digital marketing, and manufacturing, while collaborating with key business stakeholders in Europe and North America.Proudly part of the team that introduced the popular snack Cheez-It to the UK&I market through a successful co-manufacturer setup in Spain. Delivered a pivotal payroll solution in the UK, an AI marketing tool implementation and multiple platform enhancements. Managed international platform migrations and compliance initiatives, enhancing operational efficiency and stakeholder support. Led the creation of BRDs, estimates, and presentations, driving project success and strong stakeholder engagement.As the European lead for the YODA platform, I work with the KEU IT leadership group to promote learning and development opportunities within Kellanova. Show less

Facilitated the implementation of a CRM solution (ActiveCampaign) within the marketing and sales department of an organisation in the education/training industry.

Working on behalf of NatWest Group, the company was suffering high levels of customer dissatisfaction and the potential of regulatory fines due to non-compliance of the law relating to how complaints were dealt with. Facilitated the Deceased Customer Care process, training staff on operating procedures and assisting with the creation of training materials.

Supported a large scale remediation project for the mis-selling of insurance, reviewing a range of complaints and undertaking complex collections cases.