Surrounded by an exceptional team of technical leaders, managers, and engineers, I oversee service delivery, project management, and the end-to-end lifecycle of IT services for GCU, GCE, and Orbis. Our team delivers:Data Engineering & DataOps ServicesDevOps for Development OperationsHybrid Cloud & Infrastructure Solutions (Azure, M365, D365, AWS, VMware, Citrix)Cisco Networking & Telephony ServicesMicrosoft Exchange/O365 SupportProject Coordination for both new and existing technical service deploymentsRoles & Responsibilities:Service Delivery: Collaborate with departments to support and deliver applications to students and staff.Cloud Projects: Lead cross-functional teams managing IaaS and PaaS resources on Azure and AWS (CloudOps/DevOps).Infrastructure Management: Direct and mentor leaders responsible for storage and server management, covering NetApp, Quantum, Unity, and HP storage solutions. Oversee virtual and physical infrastructures using Windows, Linux, VMware vSphere, Citrix XenServer, and XenApp, handling hardware requisitions from NetApp, HP, Lenovo, Dell, and Brocade.Technical Project Management: Manage internal and external projects focused on service improvement, infrastructure refresh, standardization, and optimization across GCU, GCE, and Orbis.Incident Management: Incident escalations for Tier 1, 2, and 3 applications, coordinating responses and communications with executive and departmental leaders.

Manage the support of multiple large enterprise data center and infrastructure environments across US and international locations. • Lead local and remote systems and infrastructure engineers who handle projects, compliance, daily operations, engineering and support for large customers hosted in shared and multi-tenant environments. • Work with account managers to assess and provide service delivery for new and existing accounts.• Assist with managing escalations for incidents that require cross-team collaboration with developers, DBAs and systems engineers.• Participate in change and project reviews and approvals. • Involved with daily planning for VMware View, vSphere and SRM; Citrix XenApp and XenDesktop; Windows File, App, Web and MSSQL servers.• Involved in designing, building and supporting storage, backup and disaster recovery of virtual and physical environments for multi-tenant architecture.• Provide leadership to the desktop support team for Windows desktops, laptop, thin-clients and VDI.• Currently engaged in a multiple projects involving VMware, Compellent, UCS, and Veeam/SRM solutions for disaster recovery.• Involved in daily planning of infrastructure migrations into 3rd party clouds.• Remediation of high risk server and storage environments to protect SLAs.• Infrastructure service delivery from build to support.• Business and IT process transition and transformation.

Manage all staff responsible for all day-to-day IT at Glynlyon and subsidiaries (Odysseyware, Alpha Omega Publishing, and Bridgewater Academy).• Provide technical guidance within IT to ensure the infrastructure maintains acceptable service levels which includes: high availability, scalability, robustness, and recoverability.• Define and approve bid specifications, solicit bids and/or quotes from vendors, evaluates proposals and make recommendation of compute, server, voice and/or data network equipment and other services required.• Manage server operations monitoring to provide a single pane of glass for monitoring systems, storage, networks, and applications.• Manage design and operational support, repair, and maintenance of all IT infrastructure services which include physical and VMware virtual infrastructures, Cisco Networks and NetApp Storage.• Responsible for companywide Exchange Email, Citrix and Cisco VoIP environments, as well as backup and storage of company data, management of the media and systems requirement to maintain and restore/recover data or systems in the event of a failure.• Assists with overseeing staffing, budgeting, forecasting, and contracting with outside agencies and vendors to acquire technical services needed to meet strategic project deliverables.• Manage daily service desk operations which include end-to-end desktop and laptop requisitioning, standardization, imaging, software deployments, assets tracking and auditing and end-user support.• Responsible for vendor service contracts, audits and negotiations.

Managed staff responsible for release management, and designing, building and supporting of the GoDaddy.com corporate website (DevOps).• Managed the Windows Operations team including recruitment and mentoring of a staff of administrators and engineers. • Provide leadership and oversight of incident management, change management and problem management.• Was responsible for the health, capacity and performance of the Windows environment.• Participated in the review of these systems from a capacity and performance standpoint and make recommendations that will maintain the stability and performance of the various Windows environments.• Provided leadership and guidance in managing, monitoring, measuring and improving system availability • Designed and aided in the development of internal tools to measure performance, customer experience, uptime, configuration management and capacity• Managed regular patching of all Systems

Was responsible for managing virtualization staff and vSphere infrastructure as a service (IaaS) to provide rapid and self-service server provisioning.• Led a team of 12 virtualization engineers/administrators responsible for designing, building and sustaining multiple multi-million dollar infrastructures across private clouds, consisting of 5000 virtual servers and desktops, and 400 vSphere ESX hosts.• Server Automation, Process Streamlining, Capacity Optimization, Staff Management, Project Management, Reporting.• Managed HP, NetApp, Cisco, and EMC, server and storage architecture.• Was responsible for VMware and Citrix licenses, ELA and support contracts. • Service Owner Management of all virtual server and desktop technologies.• Researched, evaluated, and recommended new hardware and software to support an expanding virtual infrastructure. • Reported capacity, utilization and currency on environment resources. • Forecasted and proactively recommended strategic changes to architecture and designs for server, storage and network hardware.• Oversaw daily management of VI, HA, DRS, vMotion, patching and updates.• Server deployments using templates for production and development.• PowerShell Scriping, System and Network Security, Firewalls, Patching, Remediation, System Hardening.• Disaster Recovery Planning and Implementation.Accomplishments:• Led the design of the “Build It, Keep It and Grow It Right” framework for server automation.• Led consolidating multiple non-standard VMware ESX and Citrix environments into top performing standardized IaaS and PaaS environments.• Leading the new design and deployment of Citrix XenDesktop to local and international offshore users.• Assisting with the development of a self-service web portal capable of provisioning virtual servers across multiple platforms in less than 15 minutes using vCenter API calls.

Performed Professional IT Services engagements (Honeywell and United Oil Products) as VMware Architect.• Performed end-to-end health checks virtual infrastructure(s) and creating detailed reports with recommendations for changes and improvements.• Performed recommended upgrades and changes to improve virtual infrastructure performance and utilization.• Designed and built VMware Virtual Infrastructures from end-to-end; hardware, storage and network. Configuration of: vCenter, ESX, HA, DRS, vMotion, patching and updates.• Was responsible for server operating system (OS) administration, configuration, and system level support. OS performance tuning.• Monitored hardware, OS, and applications. • Researched, evaluated, and recommended new hardware and software to support an expanding client enterprise network infrastructure and responsible for server hardware and system capacity planning. • Reported to customers and staff during weekly status meetings. • Forecasted and proactively recommending strategic hardware and software upgrades or replacements when service statistics indicate upcoming unsatisfactory performance levels. • Maintained multiple projects, scopes, deadlines and expectations.• Security remediation of servers operating in virtual infrastructure.• Server deployment using templates and P2V for production and development.• Change and process management, lead for changes and updates to virtual infrastructure, scheduling, change orders, life cycle, warranties and support contracts for hardware and software licenses.

Provided end-to-end server administration and management for multiple university campuses• Participated and led various university technology projects involving equipment upgrades, replacements and implementations.• Maintained the normal operation of equipment, which included: Dell PowerEdge and IBM Servers, Nexsan Ataboy NAS, NetApp Storage, NetVault Backup and ADIC 24 Tape Library, RIS, SMS, SQL, DNS, DHCP and IIS.• Managed multiple VMware Virtual Infrastructure, 36 ESX Servers and 300 virtualized guest servers (VI 3.0, SAN, NAS, iSCSI).• Managed SQL databases and Cold Fusion data source connections and user administration.• Updated Cisco Clean Access firewall rules for university users.• Managed users and OU object group policies and accounts in active directory.• Managed shared storage and printer resources.• Troubleshot and corrected issues related to server hardware and software.• Deployed and provisioned new servers and equipment using established best practices and checklist methodologies.• Tested and evaluated enterprise software products in test and QA environments to develop schemas and best practices for production roll out.• Documented standard operating procedures and best practices for hardware and software operations.

Supervised a multi-member support team who provided end-to-end support which included: managing the service desk queues and providing onsite support for applications, client-server and client-networking incidents and requests for 1100 government, military, and contractor employees.