Joe Sanchez, Cfe Email & Phone Number

Lake Mary, Florida, United States

Lake Mary, Florida

Responsible for detecting new fraud trends, maintaining effective and efficient detection and mitigation of fraud and continuously evolving detection methods. Utilized knowledge of Verizon’s control environment to quickly analyze and determine root cause, think strategically to implement new methods of detection, and partner with the business and external partners to continually management risk. Managed fraud leads and utilized details in SQL queries to confirm possible trends; demonstrated critical thinking through data analysis.  Utilized complex analytics across large datasets to quickly identify emerging threats, determine root cause and produce ongoing monitoring of key risks. Utilized multiple industry internal/external tools to detect risk, assess root cause and propose modifications to mitigate risk in a dynamic, fast paced organization. Managed daily losses through SQL, utilized spreadsheets, graphs and pivot tables to allow robust data review for decision making and to present any significant findings. Managed all business account fraud transactions to better recommend fraud solution to our business partners. Managed escalations from customers of high-end businesses impacted by fraud. Adept at managing multiple assignments, with strong attention to detail. Utilized project management skills and experience to handle multiple projects concurrently leveraging organization and time-management skills. Consistently met deadlines and completed important time sensitive tasks, highlighting ability to adapt to change. Assisted law enforcement in investigations for possible apprehension of known individuals with a history of fraud.goals and timeline

Lake Mary, Fl

Core responsibility included process driven analytics across customer transactions, trend detection, and identification of previously undetected fraud. The emerging trends and analysis were a key requirement in reducing fraud losses, improving customer experience & protection, and improving current cash flow and revenue stream initiatives. Provided analytic support for both Network and Equipment fraud investigations. Proactively managed leads with billing and credit system to prevent fraud from occurring and resolving identified fraud after the event. Utilized learnings to enhance future analyses. Managed complex cases, escalations, and inquiries for internal and external customers through thorough and transparency communication of status, detailed analysis, and tenacious follow-up. Identified fraud trends and potential gaps and implemented process and procedural improvements to mitigate risk.

Hilliard, Oh

-  Recognized for effective leadership and putting directives into action. Provided feedback through coaching and side-by-side, leading to 50% improvement in teamwork output. Successfully lead a team of 12 diverse Fraud Coordinators. Communicated daily with senior leadership to discuss new trends and departmental concern. Functioned as Point of Contact liaison for the Fraud Prevention Team across all departments in the organization.

Irvine, California

 Detected, investigated, prevented, and mitigated all types of fraud across all customer types throughout the entire customer life cycle while balancing the needs of customers and the business. Subject Matter Expert and training assistance for fraud prevention at Verizon vendor centers in Iowa and Texas. Responsible for taking vendor questions/issues and reporting to senior management. Member of Fraud Prevention Team as floor support and subject matter expert. Educated victims of fraud and resolved claims; advised victims on how to minimize their exposure to fraud.