Joe Scherb, Ssbb Email & Phone Number

Crystal Lake, Illinois, United States

Greater Chicago Area

Algonquin, Il

At Casual Living Extended Stay Hotels, our mission is to provide clean, safe, economical rooms with a focus on treating our guests with the highest level of respect. http://CasualLivingHotels.Com

Crystal Lake, Il

Helping businesses grow by providing continuous improvement, process development and problem solving services. Experience includes- Building a Service environment for Google Project Ara while contracted by Isobar, inc.- Developing a Service Network of repair locations while contracted by Service Central, Inc.- Building operational processes to promote growth and expansion for Servify, Inc.

Chicago, Il

In 2012 Google acquired Motorola. Support organizations were realigned, and my responsibilities for Carrier Quality grew to include Reverse Logistics. This allowed insight into the complexity and opportunities within a service organization.Working with Google showed the value of taking dramatic steps to improve the customer experience.

Libertyville, Il

In 2008, Motorola’s shifted product focus to Android phones including the Droid franchise. My job during this time was to work with Motorola’s carrier partners to bring the voice of the customer back into the business. I used a customer scorecard process and a multidisciplinary team to drive continuous improvement across all functions of the business.

Libertyville, Il

If you bought a Motorola RAZR, I forecasted your purchase, had the phone built, shipped it to your store,and put it in your hands.Working with Motorola’s carrier partners, my team planned the business, defined the demand for the factories and planned the distribution needed to to get the phones to the wireless stores.

Northern Illinois

Charged with developing statistical methods, problem solving, and process improvement skills in others, I worked with Motorola University to design the curriculum, define the course content and and provide training. Who says learning statistics can’t be fun!

Northern Illinois

Serving as part of a team charged with Quality System development, I focused on developing systems for continuous improvement, problem solving/prevention and statistical methods.

Libertyville & Harvard, Il

Motorola Cellular Subscriber produced the world’s first cell phones including the Motorola StarTAC. During this time I built the assembly lines that produced the phones, while achieving throughput and 6 sigma quality goals.

Masters, Business Administration

Dual emphasis in Operations Management and Marketing http://www.lewisu.edu

Bachelors, Industrial Engineering

Industrial Engineering Major, with a minor in Computer Science Go Fighting Leathernecks! http://www.wiu.edu