Principal Systems Architect
Current- Coordinated with globally distributed internal teams and customer Systems Engineer/SRE teams to support big data analytics solution installed in customer's environments. The customer-facing role required collaborating.
- Collaborated closely with customer Systems Engineers and SREs to conduct thorough investigations using the Root Cause Analysis (RCA) process, promptly identifying and resolving issues or escalating them to R&D for.
- Coordinated with R&D and DevOps to drive field-experienced deployment improvements with a customer-centric approach. Improvements pre-validated the environment before deployment and code tuning to optimize the.
- Designed and implemented highly effective customizations for various SaaS solutions, including LogicMonitor, Coralogix, and BlinkOps, to optimize monitoring capabilities and automate remediation processes. Leveraged.
- Mentored, trained, and provided ongoing support to a team of skilled Support Engineers, facilitating their professional growth and enhancing their technical expertise. Fostered a collaborative and knowledge-sharing.