John Escobar Email & Phone Number

Tacoma, Washington

Manager• Direct 100+ operations, business, store sales, and visual merchandising teams for high-volume locations up to $60M.• Selected to turn business around at Stonestown location by empowering teams to focus on sales and the guest experience.• Increased YoY sales and achieved net promoter score, AppleCare+, new leads, shrink, and conversion goals.• Set expectations and hold the team accountable for performance, fostering a customer-obsessed culture.• Serve as a key… Show more Manager• Direct 100+ operations, business, store sales, and visual merchandising teams for high-volume locations up to $60M.• Selected to turn business around at Stonestown location by empowering teams to focus on sales and the guest experience.• Increased YoY sales and achieved net promoter score, AppleCare+, new leads, shrink, and conversion goals.• Set expectations and hold the team accountable for performance, fostering a customer-obsessed culture.• Serve as a key thought leader, delivering improvement recommendations which are implemented across the region.Pre-Session Calls Manager• Provided strategic direction to remote support leadership teams via Slack across four regional Apple retail stores.• Oversaw a remote advisor training program implementation, facilitating orientation and onboarding for 14+ new staff, tracking performance via call times, idle times, and post-call work time.• Owned scheduling of advisor staff with Kronos administrator partners to ensure adequate coverage and quality service.• Served as the primary point of contact for customers with Genius bar appointments, leading a team to perform outbound calls and re-route concerns, mitigating unnecessary in-store visits and enhancing location customer flows. Show less

San Francisco Bay Area

• Managed a team of two to four Business Specialists to generate +141% year over year growth in 2016.• Provided leadership and development opportunities for a team of over 100 retail associates through 1:1 coaching.• Implemented a Business Calls Campaign to drive revenue via new product releases with relationship accounts.• Spearheaded the development, implementation, and delivery of Apple Retail business strategies, including a new lead follow up procedure, new business… Show more • Managed a team of two to four Business Specialists to generate +141% year over year growth in 2016.• Provided leadership and development opportunities for a team of over 100 retail associates through 1:1 coaching.• Implemented a Business Calls Campaign to drive revenue via new product releases with relationship accounts.• Spearheaded the development, implementation, and delivery of Apple Retail business strategies, including a new lead follow up procedure, new business experiences, and an account tracker to optimize the book of business. Show less

San Francisco Bay Area

• Managed a $38M book of business and oversaw accounts in a CRM, expanding prospects and sales in pipeline.• Executed business development opportunities, expanding offering to a portfolio of high potential B2B clients.• Served as a mentor and subject matter expert across all products, services, and business solutions.