Joseph Sheldon Email & Phone Number

Elk Grove Village, Il, Us

Sr. Executive responsible for Information Technology, Supply Chain and Fulfillment Operations. Accountable for the development and execution of growth focused strategies in a highly competitive, multi-channel direct to consumer retail organization.

Elk Grove Village, Il, Us

Leading the IT function and Fulfillment Operations for Winston Brands, Inc. A multi-channel, direct to consumer business.

2019 - 2021 VP Infrastructure and OperationsA member of the Ahold Delhaize IT Senior Executive Leadership team accountable for the IT infrastructure team encompassing ~150 internal associates and ~200 supplier resources.Accountable for the day to day operations of an omni-channel portfolio of ~800 applications, 2,100 retail locations, 17 distribution centers, and 4 data centers supporting 6 omni-channel retail brands.Financial responsibility for an annual $600M budget spanning capital investments and operating expenses.Enabled delivery of IT services >50% faster by way of delivering a DevSecOps platform delivery model using SAFe Agile Framework. Successfully reduced business impacting incidents by over 20% year on year using AI and ML for IT Operations.Enabled a scalable digital platform enabling an eCommerce revenue growth of 7% year on year. Number 3 US online grocery by way of revenue.Increase associate engagement and job satisfaction by over 50% leading to becoming a destination employer. Business owner for contracts, relationship and performance management for a number of tier 1, 3rd party outsourcing suppliers.Subject matter expert in executing RFPs for managed service renewals, scope changes, and expert negotiator of such.Strong business acumen regularly participating as a contributor with the Ahold Delhaize Executive Board.US Representative on the global IT Leadership Committee focused on exploration and execution of globally delivered services using a Center of Excellence approach.

Previously Sr. Director Role prior to Ahold Delhaize Merger in 2017. A member of the Ahold Delhaize IT Senior Executive Leadership team accountable for the IT service delivery and store field services organization, encompassing ~300 internal associates and ~50 supplier resources.Accountable for end to end service management of an omni-channel portfolio of ~800 applications, 2,000 stores, and 2 data centers supporting 6 retail brandsLead combined Ahold & Delhaize IT organization through a $65B merger. Focused on blending cultural differences and leveraging the best of the best.Developed an ITIL based IT Service Management organization focused on uninterrupted IT Service delivery. Built an in-sourced Store Technology Field Services organization responsible for break/fix and technology deployment services for over 2,000 locations.Implemented an integrated ITSM platform using Service Now for all ITIL practices. Incorporated field services support to manage the end to end delivery of the IT service portfolio. Incident, problem, change, service catalog, ticketing, field Service dispatch, parts inventory controls, CMDB, financial management.>20% reduction in business disruptions and a 30% reduction in mean time to repair using AI/ML technology.Accountable for managing and driving improvement for a number of tier 1, 3rd party suppliers successfully elevating supplier performance and reducing critical events by over 100%.Delivered a world-class IT services performance monitoring solution enabling zero touch operations using artificial intelligence to proactively identify and resolve or dispatch for resolution.

1506 Ma Zaandam, Nl

Accountable for $65M IT capital and expense budget spanning a portfolio of ~240 retail applications.Successfully modernized the retail portfolio, decreasing the number of apps by 30%.Lead the development of the Store Transformation Program consisting of over 20 highly integrated, complex solutions ranging from POS, Self-Checkout, Mobile Shopping, Click and Collect, Fuel, Payments, In-Store merchandising and pricing, to in-store marketing.Responsible for setting strategic direction for Information Technology investments spanning retail, payments, marketing, and mobile solutions.Reduced defect leakage into production by over 30%.Successful integration of business strategy and technology investments on a continental and global level. Responsibilities span full life-cycle of purchase and/or build engagements. (Requirements, research, RFI, RFP, recommendation, contract negotiation, execution).Responsible for vendor relationship management encompassing contract development and negotiation of related terms and conditions.

1506 Ma Zaandam, Nl

Served on the board responsible for centralizing IT for all Ahold brands, ultimately forming Ahold USA shared services.Established the business relationship management capability for Ahold USA inclusive of the roles, responsibilities and ways of working with retail brands and IT leaders.Increased client satisfaction NPS from 3 to 8.Responsible for development of the retail store IT Strategic Roadmap.Responsible for setting strategic direction for Information Technology investments successfully integrating business strategy and technology investments.Developed and implemented a customer facing focus group, providing the brands an outlet to weigh in and shape the retail technology roadmap.

Us

Responsibilities included regularly managing concurrent large scale, cross-functional enterprise projects spanning all areas of IT business towers.Responsible for managing teams that seek out and deliver proposals for business opportunities; producing solutions from conception to final delivery.Negotiated support contracts with various third party vendors.Managed a $25M services contract for next generation POS development and implementation.Managed a $20M store transformation initiative, replacing the in-store infrastructure stack.Accountable for team P&L.Introduced and led the Ahold Innovation team. Successfully delivered several new technologies. (Mobile customer checkout, Multi-Function Kiosks, Assoc. Mobility, In-Store Childcare, Community Space and Reservation Systems, Large Format Touchscreen Kiosk, Media Management Platform)

Us

Programmer/Analysts for retail application portfolio. Specialized in POS Applications, Payment Applications, Loyalty Applications and in-store back-office solutions.